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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Changing the Decor
March 22, 2024

I am getting new floors installed and wanted a smaller area rug to anchor the room and these rugs are beautiful. Shopping was easy, prices extremely reasonable. Cant' wait to get the items to see how I like them!

Date of experience: March 12, 2024
Tennessee
1 review
0 helpful votes
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I have ordered rugs in the past and it has always been a good experience. The rugs are quality, durable, and ship fast. I have not had to return anything yet but hope that if I do, the experience will be just as pleasant.

Date of experience: March 12, 2024
Ohio
1 review
0 helpful votes
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I browsed your website for 7 days and decided to buy today because of the spring sale offering 20% off. I'm not sure why I was not able to put in SPRING to secure the extra 20% savings

Date of experience: March 11, 2024
Texas
1 review
0 helpful votes
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Easy
March 11, 2024

I love the feature where I can super impose my furniture on the website and see how the rug would look in the room1 I estimated to order online but with this feature I know how it will look and fit.

Date of experience: March 11, 2024
Georgia
1 review
0 helpful votes
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Outdoor Rug 6x9 rectangle
March 11, 2024

Easy ordering process and delivery within 2 days. Rug quality excellent. Made in Turkey

Date of experience: March 11, 2024
Arkansas
1 review
0 helpful votes
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Rug order
March 11, 2024

As usual, rugs.com came through again. The rugs are thick, good quality and beautiful. They arrived long before I expected them. If you want quality and good service, rugs.com is where you need to order from.

Date of experience: March 11, 2024
Florida
1 review
0 helpful votes
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Great rug on my patio
March 11, 2024

Wow, this place is the real deal. The website makes shopping easy and my new patio rug was delivered in two days. Unbelievable service! Got exactly what I wanted for a great price.

Date of experience: March 11, 2024
California
1 review
0 helpful votes
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Great experience
March 10, 2024

Easy ordering, great packaging, incredibly fast delivery and quality product (looks better in person than in photo and oh so soft and even has a bit of cushion to it). I'm very pleased and still excited about this purchase.

Date of experience: March 10, 2024
New York
1 review
0 helpful votes
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Happy customer.
March 10, 2024

Arrived quickly, securely wrapped, just as nice as pictured.

Date of experience: March 10, 2024
New York
1 review
0 helpful votes
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Go to for rugs!
March 10, 2024

Fantastic options in a variety of colors, easy to use (great online tool to see the rug in your room) and fast shipping. Would recommend!

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Round Rug
March 10, 2024

I love my new rug. The experience with rugs.com was quick and easy. The "see it your room" was a great help in making my decision. Delivery was very quick. Will definitely recommend and use Rugs.com again. Thank you.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Excellent experience
March 10, 2024

Quick response and shipment and stellar return experience.

Date of experience: March 10, 2024
Florida
1 review
0 helpful votes
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Beautiful rug!
March 10, 2024

The rug looks exactly like the picture. It is soft and feels great. The quality is excellent. I highly recommend.

Date of experience: March 10, 2024
Illinois
1 review
0 helpful votes
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Great rug.
March 10, 2024

This is our 2nd time using this company/website. We love the outcome of the rugs we have ordered and will definitely use them in the future.

Date of experience: March 9, 2024
Ohio
2 reviews
0 helpful votes
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Rugs
March 10, 2024

I have ordered before and this second experience was as good as the first.Im totally satisfied with the service and my items. The rugs were all I expected and more,will definitely be ordering in the future again.

Date of experience: March 9, 2024
Ohio
1 review
0 helpful votes
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Loved my rug. The website was great to use. Colors were better in person

Date of experience: March 9, 2024
West Virginia
1 review
0 helpful votes
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Review
March 9, 2024

Don't think the colors were true to the picture. Fast delivery.

Date of experience: March 9, 2024
Virginia
1 review
0 helpful votes
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Beautiful rug
March 9, 2024

I received the rug and backing quickly and love the dice and quality. It looks great and can't wait to show it off. Thanks for the great deal as well.

Date of experience: March 9, 2024
California
1 review
0 helpful votes
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Loved the outside rug
March 9, 2024

Better quality and looks better than the photo AND the price was amazing. Quick Delivery and ALL GOOD THINGS!

Date of experience: March 9, 2024
Illinois
1 review
0 helpful votes
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Love it so soft and thick
March 9, 2024

Best rug ever! I decided to buy another one since it was so durable and the color was gorgeous! One of the best rugs I have bought

Date of experience: March 9, 2024