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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Arizona
1 review
0 helpful votes
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GREAT SERVICE
March 9, 2024

Very good status communication from the original order verification through the shipping process.

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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Quality products
March 9, 2024

This was my second purchase. I have seen their ads multiple times, but was hesitant they would be cheap knock off materials. Not at all. Beautiful, soft, well made rugs.

Date of experience: March 9, 2024
Oregon
1 review
0 helpful votes
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Great selection of rugs
March 9, 2024

Site was easy to navigate and after ordering it was easy to track the progress of our shipments.

Date of experience: March 9, 2024
Georgia
1 review
0 helpful votes
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Absolutely beautiful
March 9, 2024

Beautiful rug exactly what I wanted! Exceeded expectations. I do suggest the rug mat

Date of experience: March 9, 2024
Florida
1 review
0 helpful votes
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Big thumbs up!
March 9, 2024

Rug was shipped promptly and even arrived a day early. I was skeptical of the quality because the price was so reasonable, however, I was pleasantly surprised once it arrived! Great outdoor rug for our space!

Date of experience: March 9, 2024
New York
1 review
0 helpful votes
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Seamless transaction.
March 9, 2024

Discovered on line during product search & chose this product.

Date of experience: March 9, 2024
Virginia
1 review
0 helpful votes
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Perfect
March 9, 2024

Massive selection, the ' see it in your room ' was fantastic and was what helped me make a decision. Prices are great and shipping was fast and free. What more can you want?

Date of experience: March 9, 2024
Georgia
1 review
0 helpful votes
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Great!
March 9, 2024

I bought two rugs and love both of them. They arrived two days after I ordered them. Definite will be buying more in the future

Date of experience: March 9, 2024
North Carolina
1 review
0 helpful votes
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Super busiess
March 9, 2024

Great carpet! Great price! Free shipping and received in 2 days! I love rugs.com!

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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Happy
March 8, 2024

Great Products arrived on time happy with just about everything returning those that were not to my standards.

Date of experience: March 8, 2024
Florida
1 review
0 helpful votes
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Quick and easy
March 8, 2024

The delivery was very quick it came in two days, very good quality rug.

Date of experience: March 8, 2024
Connecticut
1 review
0 helpful votes
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Excellent service
March 8, 2024

Free shipping is a plus quick delivery time. Rug is beautiful. I should have gotten the next largest size. It would have looked better but this size is fine.

Date of experience: March 8, 2024
Kentucky
1 review
0 helpful votes
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New Rug
March 8, 2024

Love the rug. Great look and great price - excellent quality and speedy delivery!

Date of experience: March 8, 2024
Illinois
1 review
0 helpful votes
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Great Rug, Super fast delivery!
March 8, 2024

My rugs was just as described online, delivery was super fast

Date of experience: March 8, 2024
Illinois
1 review
0 helpful votes
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Great rug!
March 8, 2024

Purchased this rug as an accent piece for my closet space. It is better than I hoped for. Quick shipping and affordable prices to make this even more of a great shopping experience

Date of experience: March 8, 2024
New York
1 review
0 helpful votes
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Dirty rug
March 18, 2024

Hi. The shopping experience was great. No problems ordering online. Good tracking updates. The problem is with the area rug. It has dark/ dirty spot or stains on the back. I'm unsure of what it is, but because the rug is cream colored, it shows through in certain areas. Plus, the rug seemed slightly damp when unrolling. Not the entire rug, but parts near the end where the staining is. I plan to return

Date of experience: March 8, 2024
Louisiana
1 review
0 helpful votes
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Delivered the next day. Sooner than promised. As described. Have purchased multiple rugs. Their pads make a world of difference. Get one!

Date of experience: March 7, 2024
Oregon
1 review
0 helpful votes
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Beautiful rug and fast
March 8, 2024

The rug is even better in person! I loved the fact that I could view it in my room before making the purchase. It was fast delivery as well.

Date of experience: March 7, 2024
California
1 review
0 helpful votes
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Customer Service Good
March 8, 2024

I am trying to find the right rug for my daughter's room. I have had to return one, and they have been very kind.

Date of experience: March 7, 2024
Indiana
1 review
0 helpful votes
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Easy peasy.
March 8, 2024

Super easy shopping experience. Very happy and excited to get my rugs.

Date of experience: March 7, 2024