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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Love my rugs.
April 7, 2024

My rugs were delivered today...really fast! I love them. I bought the Eliza rugs in two sizes and in the beige color. They are true to life as far as color. They tie all my furniture in with all the colors. I'm very happy with my purchase.

Date of experience: March 27, 2024
New York
1 review
0 helpful votes
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Colorful rug
April 6, 2024

Rugs.com is very quick in delivering their rugs and each one I've gotten has been true to the description on the website. This one is perfect to give a pop of color in a small laundry and panty room.

Date of experience: March 27, 2024
Illinois
1 review
0 helpful votes
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Changing Things Up
April 6, 2024

Reasonable price. Easy to order. Fast delivery. Great rug. I love it and will definitely order again!

Date of experience: March 27, 2024
New Hampshire
1 review
0 helpful votes
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Very disapointed
April 6, 2024

I bought this rug on sale for $179.00. I would not have paid $50.00 for it. Thread bare! Gives Rugs.com a bad name.

Sue

Date of experience: March 27, 2024
Georgia
2 reviews
0 helpful votes
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I ordered a 10x13 rug and performance pad for my living room on a Sunday and received everything on Tuesday afternoon (2-days after ordering). I'm so pleased with my rug and it looks fantastic in my LR.

Date of experience: March 27, 2024
Missouri
1 review
0 helpful votes
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Great
April 6, 2024

Fast and easy and matches the area rug I had previously ordered from you!

Date of experience: March 27, 2024
Texas
1 review
0 helpful votes
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Great Experiance
April 6, 2024

Easy website to get around. Ordering is fast and simple.

Date of experience: March 27, 2024
North Carolina
1 review
0 helpful votes
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100% Satisfaction!
April 6, 2024

Ordered our beautiful rug on Saturday. It was delivered on Monday and the rug pad delivered on Tuesday. Could not believe they came so quickly. The rug goes perfectly in our bedroom and we are totally pleased. When looking for rugs in the future, this will be the first website we check. Highly recommend.

Date of experience: March 27, 2024
Iowa
1 review
0 helpful votes
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Clueless
April 6, 2024

Had no idea what kind if rug I wanted or color. Loved that you can see it in your room. Great website!

Date of experience: March 27, 2024
Michigan
1 review
0 helpful votes
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Bought 3 very different area rugs during a sale and added express shipping. All the rugs arrived, well wrapped and perfect condition. The colors were well represented. I'm just so impressed with the price to value. (paid less than 200 each for 8x10 rugs).

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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On point👍
April 5, 2024

This is my third order. Love it, Pricing, Fast delivery. Great customer service. Person who helped me in customer service was very helpful, attentive, followed up like she said she would. Thank you very much..

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Pretty Lilac Shag rug
April 5, 2024

I bought this pretty rug at a great price during your sale. Happy with the quick delivery, and it was packaged very well. No problems at all. I have bought rugs thru Rugs.com before. Always happy with the purchase.

Date of experience: March 26, 2024
Tennessee
2 reviews
1 helpful vote
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Easy to order
April 5, 2024

The site is easy to navigate and I quickly found just what I wanted. I look forward to its arrival. I've been kept up to date on shipment details.

Date of experience: March 26, 2024
Washington
1 review
0 helpful votes
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Great!
April 5, 2024

Happy with the size of the rug. We've had a hard time finding the size we need it until we found your website.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Awesome rug
April 5, 2024

The rug I ordered came in so quickly and looked exactly the way I wanted it to. It also flattened out very fast as well, still with a few small bumps but the corners are perfectly flat

Date of experience: March 26, 2024
Indiana
1 review
0 helpful votes
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Bump in the Road
April 5, 2024

Little trouble with payment because it didn't put expiration date in automatically along with all the other info. No big deal

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Always a Great Experience
April 5, 2024

I have ordered several rugs from Rugs.com. The quality of the rugs is always good, as are the prices. I always compare prices among companies and consistently order from this company. Delivery time is very good, as well.

Date of experience: March 26, 2024
Florida
1 review
0 helpful votes
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Found the rug I was searching for easily with many options to select from and at very reasonable pricing

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Needed replacement rugs after pur rain and the website has enough filters that getting to the correct rugs was easy and checkout was a breeze. The prices are phenomenal too!

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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5 star quality
April 5, 2024

I have purchased 7 rugs to date. 3 runners, and 4 area rugs. The quality is exceptional and colors are Vibrant. I believe they are priced reasonably and I will continue to purchase as needed. Fast delivery. 5 stars all around
Thank you

Date of experience: March 25, 2024