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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,580 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Needed replacement rugs after pur rain and the website has enough filters that getting to the correct rugs was easy and checkout was a breeze. The prices are phenomenal too!

Date of experience: March 25, 2024
Florida
1 review
0 helpful votes
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5 star quality
April 5, 2024

I have purchased 7 rugs to date. 3 runners, and 4 area rugs. The quality is exceptional and colors are Vibrant. I believe they are priced reasonably and I will continue to purchase as needed. Fast delivery. 5 stars all around
Thank you

Date of experience: March 25, 2024
South Carolina
1 review
0 helpful votes
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Fabulous Indoor/outdoor Rug
April 4, 2024

I ordered an outdoor rug from Rugs.com.
I was very pleased with the quality and appearance
Of this rug! It arrived within a couple of days of my order. I would absolutely order from them again!

Date of experience: March 25, 2024
California
1 review
0 helpful votes
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Love it so much! Perfect
April 4, 2024

Great Value. Quality is good. Looks great. Already bought another style rug already. Will continue to buy my rugs here.

Date of experience: March 25, 2024
New York
1 review
0 helpful votes
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Love the choices of rugs and sizes this site has.
The rugs I've ordered not only look great, but they are extremely durable!

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
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A absolutely gorgeous
April 4, 2024

I received my rug on the expected date. Very fast shipping and my rug is gorgeous! I could not be more satisfied with the rug and the price!

Date of experience: March 25, 2024
Missouri
1 review
0 helpful votes
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What an addition
April 4, 2024

Absolutely love it, so plush and the color is rich!

Date of experience: March 24, 2024
Illinois
1 review
0 helpful votes
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Greay
April 4, 2024

Unfortunately we are going to return rug - colors do not match the room. The experience was great though

Date of experience: March 24, 2024
Kentucky
1 review
0 helpful votes
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Green Oriental
April 3, 2024

The hunter green rug was just gorgeous. Thank you and I will order again from your company. Your selection and sizes are so much greater than at any store. Your customer, Fran

Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
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1st time customer
April 3, 2024

I ordered my rug one day and it was here the next. I was worried about the quality because of the price, but I am so happy with it. It looks great in our den and my grandson loves playing on it. I'll definitely order from them again.

Date of experience: March 24, 2024
Ohio
1 review
0 helpful votes
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Beautiful runner rug but dirty
April 3, 2024

Beautiful runner run but came to me dirty bc package was broken open.

Date of experience: March 24, 2024
Delaware
1 review
0 helpful votes
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New Rug
April 3, 2024

Very easy to order. Picked out a rug and backing. Arrived on time and was exactly what I ordered! I will order from rugs next time I need a new rug. Great job

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
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Excellent service on return
April 3, 2024

I needed to work with customer service on returning and reordering the correct size rug and it was pleasant and easy.

Date of experience: March 24, 2024
North Carolina
1 review
0 helpful votes
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Great Experience
April 3, 2024

Quick turnaround and rugs arrived in great condition.

Date of experience: March 24, 2024
New York
1 review
0 helpful votes
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Love the Rug
April 3, 2024

Shipping was fast, color is exactly as it looks on the picture.

Date of experience: March 24, 2024
Washington
1 review
0 helpful votes
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Great choices, fair prices
April 3, 2024

Rugs.com online experience has been great so far. Easy to navigate the website. They make the process simple and easy.

Date of experience: March 23, 2024
Michigan
1 review
0 helpful votes
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Quality
April 3, 2024

Price, quality, price and delivery. All was perfect!

Date of experience: March 23, 2024
Wisconsin
1 review
0 helpful votes
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Easy to choose and purchase.
The rug was delivered quickly and it arrived in good condition. It looks great and was exactly as represented online.

Date of experience: March 23, 2024
North Carolina
1 review
0 helpful votes
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Pretty rugs
April 3, 2024

Site was easy to use and I loved being able to see in my room! Haven't gotten my rug yet but can't wait! Hope it looks like it did in the pictures!

Date of experience: March 23, 2024
Florida
1 review
0 helpful votes
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Outdoor rug
April 3, 2024

Ease of ordering, great price, fast shipping and at 50% off a great deal. The quality is great, minor curls and it looks great..

Date of experience: March 23, 2024