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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Exactly what I expected!
April 8, 2024

Quick shipping, good looking and feeling product. We will purchase more.

Date of experience: March 28, 2024
Indiana
1 review
0 helpful votes
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Awesome site!
April 8, 2024

Love the ease of the shopping experience as a whole. The variety of photos taken of each rug/material made it as easy as one would hope selecting a style they're looking for.

Date of experience: March 28, 2024
Oklahoma
1 review
0 helpful votes
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Always Happy With Rugs.Com
April 8, 2024

You just can't beat the prices, selection and quality. Thrilled to get a discount too! I love to change out rugs including patio with the seasons. With Rugs.com's prices sure helps to achieve that!

Date of experience: March 28, 2024
Idaho
1 review
0 helpful votes
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Awesome rugs
April 8, 2024

I love the fact I can see what it looks like on my patio.
Very easy and love that i can pay from Amazon. I hope the rugs are nice and hold up.
Thank you.

Date of experience: March 28, 2024
Florida
1 review
0 helpful votes
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Exceptional Quality
April 8, 2024

Quality far exceeded my expectations. The rug was exactly what I wanted & was delivered in just a few days. Thank you!

Date of experience: March 28, 2024
Michigan
1 review
0 helpful votes
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Easy Website
April 8, 2024

Ordered a RUG in 10 minutes! Yahoo! Product will arrive in 48 hours...can't wait

Date of experience: March 28, 2024
Ohio
1 review
0 helpful votes
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Love it!
April 8, 2024

My new rug is really good quality, the price was reasonable and it's perfect for my living room! If you want a neutral rug, this is it!

Date of experience: March 28, 2024
California
2 reviews
0 helpful votes
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Stunning Soft and Welcoming
April 8, 2024

This is area rug lends itself to a welcoming setting where sincere discussion is advised. This rug lends itself to a handmade local atmosphere that I have found no where else.

Date of experience: March 28, 2024
Indiana
1 review
0 helpful votes
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Beautiful rug, fast service
April 7, 2024

Took a bit for first runner, but it was too short, my error, called explained situation, ordered correct size, was able to refund the original carpet and new runner perfect. Customer service was excellent

Date of experience: March 28, 2024
New Hampshire
1 review
0 helpful votes
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Rug purchase
April 7, 2024

User friendly site. Huge selection. Great prices. Can't wait for my order to arrive.

Date of experience: March 28, 2024
New Jersey
1 review
0 helpful votes
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Quick delivery
April 7, 2024

Easy ordering and rug arrived in 2 days as promised

Date of experience: March 28, 2024
Florida
1 review
0 helpful votes
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Port St Lucie lady
April 7, 2024

Easy ordering and I know there will be prompt delivery as I have ordered many rugs from this company over the years. I highly recommend them and YES they have great customer service.

Date of experience: March 28, 2024
Utah
1 review
0 helpful votes
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Very good experience. Easy and I could take a picture and place it into the area that I needed it for. It's nice to see how it fits and looks before I purchased it.

Date of experience: March 28, 2024
North Carolina
2 reviews
0 helpful votes
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Quality rugs
April 7, 2024

Rugs.com has excellent quality, valve and prompt delivery. Rugs are packaged with care and hints to maintain the rugs are included.

Date of experience: March 28, 2024
Washington
1 review
0 helpful votes
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Outdoor rug
April 7, 2024

I received within days of my order. Very satisfied.

Date of experience: March 28, 2024
Ohio
1 review
0 helpful votes
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Quality
April 7, 2024

This company has great service, great pricing, and amazing quality. This is my 4th rug.

Date of experience: March 28, 2024
Florida
1 review
0 helpful votes
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Room make over!
April 7, 2024

We're hoping that these rugs will fit the decor in our living room!

Date of experience: March 28, 2024
Pennsylvania
1 review
0 helpful votes
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Great rug!
April 7, 2024

Great soft rug and awesome price! Delivered fast too!

Date of experience: March 28, 2024
Massachusetts
1 review
0 helpful votes
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I was hesitant to order rugs sight unseen from a company that neither I, nor anyone I know, had any experience with. But on the Rugs.com site I saw the rugs I had in mind but couldn't find in seven local stores that sold rugs...and on Rugs.com site the prices were much lower than what I had been seeing in the stores. Of course quality is always a question when buying online, but for the prices, I took the chance. The rugs are beautiful, feel nice, were carefully packaged, delivered more quickly than expected...I am very much a fan now of Rugs.com

Date of experience: March 28, 2024
Michigan
1 review
0 helpful votes
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Great
April 7, 2024

Great Quality and the colors matched the photos. Very pleased with the Rugs

Date of experience: March 28, 2024