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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Iowa
2 reviews
0 helpful votes
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Indoor/Outdoor rug
April 25, 2024

We ordered an indoor/outdoor rug for our camper. Shipping was super fast and the rug worked great for the space.

Date of experience: April 15, 2024
Virginia
1 review
0 helpful votes
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It is what it says
April 25, 2024

Love the selection. Love that I can see how the rugs will look in my home. Love the prices. Love the selection. Love the quality. And fast, free delivery!

Date of experience: April 15, 2024
Virginia
3 reviews
0 helpful votes
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Happy
April 25, 2024

Looking for new rugs for the living room and entry way. Store shopping was not working out. Looked at Rugs.com. Chose several selections, eventually ruling out 4 of 5 selections. I like the fact you can upload a photo to see what the rug would look like in your own setting. The rugs and pad chosen were on sale (bonus). Ordered two rugs and they were both here in a weeks time from placing the order. Packaging sufficient and rugs in perfect condition. Great experience all the way around.

Date of experience: April 15, 2024
Sweden
1 review
0 helpful votes
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Fast shipping
April 25, 2024

Great product. Very fast shipping/delivery. I recommend.

Date of experience: April 14, 2024
Florida
1 review
0 helpful votes
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Very satisfied
April 25, 2024

Great selection, fast delivery. The rug I bought looks great.

Date of experience: April 14, 2024
Missouri
1 review
0 helpful votes
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Great service
April 24, 2024

Exactly as pictured. Rug arrived promptly. Great service.

Date of experience: April 14, 2024
South Carolina
1 review
0 helpful votes
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Beautiful!
April 24, 2024

The rugs are everything we wanted and needed! They really accentuate our back porch furniture.

Date of experience: April 14, 2024
North Carolina
2 reviews
0 helpful votes
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Fabulous Entry Rug
April 24, 2024

I love the outdoor entry rug that arrived in one day. Attractive and Amazing service.

Date of experience: April 14, 2024
West Virginia
1 review
0 helpful votes
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Bad quality
April 24, 2024

I ordered a 6 ft ROUND rug, it shipped in a decent amount of time. When I received it I noticed it was folded flat instead of wrapped around a cardboard cylinder in the center. This has caused the rug to have deep folds and it will not lay flat. I've tried ironing and even shampooing to get it to lay flat. Very exasperating

Date of experience: April 14, 2024
Georgia
1 review
0 helpful votes
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Coastal Inspired Runner
April 24, 2024

Runner was exactly what was described and pictured. Love this runner.

Date of experience: April 14, 2024
Wisconsin
1 review
0 helpful votes
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Good quality
April 24, 2024

Easy to order, shipped quickly and arrived on time wrapped protectively

Date of experience: April 14, 2024
Virginia
1 review
0 helpful votes
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Beautiful rug
April 24, 2024

The rug was just as it was described online and is beautiful. Shipping was fast and delivered on time

Date of experience: April 14, 2024
North Carolina
1 review
0 helpful votes
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Received my rug yesterday!
April 23, 2024

It came on time just like they promised. I love the rug & the colors. It was large than I expected but that was my fault for not measuring the size I needed. It will take time to get use to it b cause it is so much larger than the one I had down. I will definitely order again!

Date of experience: April 13, 2024
Kentucky
1 review
0 helpful votes
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Excellent purchase experience
April 23, 2024

The rug I purchased was easy to shop for and arrived without delay. I'm very happy with the quality and appearance.

Date of experience: April 13, 2024
Illinois
2 reviews
0 helpful votes
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Awesome company
April 23, 2024

Fantastic selection and good prices and unheard of fast delivery. Will buy again if the need arises...

Date of experience: April 13, 2024
Georgia
1 review
0 helpful votes
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Credit
April 23, 2024

I'm trying to use my store credit and it Won't work.

Date of experience: April 13, 2024
Indiana
1 review
0 helpful votes
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Botanical beauty
April 23, 2024

The entire process from ordering to fast delivery was easy. Colors are vibrant and exactly what was shown online. Will recommend to others.

Date of experience: April 13, 2024
Washington
1 review
0 helpful votes
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Selection and Value
April 23, 2024

Just really like this site it is easy to flow through and great selection. Value on so many selections I will buy again and recommend.

Date of experience: April 12, 2024
Michigan
1 review
0 helpful votes
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Great service!
April 22, 2024

Very happy with our purchase and timely shipping. Rug looks fantastic in intended room. Padding is of great quality.

Date of experience: April 12, 2024
Michigan
1 review
0 helpful votes
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Outdoor rug
April 22, 2024

I just received our rug. It's more than I hoped for. I love it. Thank you

Date of experience: April 12, 2024