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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,579 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Great service!
April 22, 2024

Very happy with our purchase and timely shipping. Rug looks fantastic in intended room. Padding is of great quality.

Date of experience: April 12, 2024
Michigan
1 review
0 helpful votes
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Outdoor rug
April 22, 2024

I just received our rug. It's more than I hoped for. I love it. Thank you

Date of experience: April 12, 2024
Minnesota
1 review
0 helpful votes
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Very good.
April 22, 2024

The colors are so vibrant and the rugs are not to heavy to move or carry.

Date of experience: April 12, 2024
New York
1 review
0 helpful votes
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Great value
April 22, 2024

Price and quality are excellent. I have similar rugs. Unfortunately paid more for them. This rug is s higher quality,and the price was amazing. Thank you!

Date of experience: April 12, 2024
California
1 review
0 helpful votes
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HAPPY
April 22, 2024

My Rugs were delivered faster than I expected made me very happy. Was a little worried when I saw it all rolled up the way it was but it turned out great it is laying flat in just two days. Only down side I wish there was just little more olive in the run and my 8 by 10 but other than that I am super happy

Date of experience: April 12, 2024
Pennsylvania
1 review
0 helpful votes
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Beautiful rugs.
April 22, 2024

It was easy to place an order and they came quickly. They were true to the description. I love the rugs. I put them on my deck but they are so nice you can put them inside. In my pictures they are darker because it stormed.

Date of experience: April 12, 2024
Pennsylvania
1 review
0 helpful votes
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Nice rugs for the price
April 22, 2024

The 2 rugs we ordered (same pattern & color, different sizes) were not quite the color as we viewed online. The blue is not quite what we wanted but we kept the rugs any way. They brighten up our living room and entryway but we aren't overly happy with the brighter blue color.

Date of experience: April 12, 2024
New Mexico
1 review
0 helpful votes
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Great value; love the color
April 22, 2024

I usually like to touch/feel a product before purchasing but living in rural Maine, it's quite time consuming, and expensive considering the price of gas, to find what I want. Then the logistics of getting it home in a car. The web site is quite user friendly, prices great, and free shipping. Because colors can vary on the computer it is a bit challenging to get a true picture, but reading the reviews helped a lot for that.

Date of experience: April 12, 2024
Nebraska
1 review
0 helpful votes
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Easy shopping experience
April 22, 2024

Site was easy to use and especially to sort and filter to narrow down to exactly what I was looking for.

Date of experience: April 11, 2024
Maryland
1 review
0 helpful votes
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Fast and easy
April 22, 2024

Found what I wanted fast and pleased after problems finding what I wanted on other sites.

Date of experience: April 11, 2024
Utah
1 review
0 helpful votes
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We love your rugs!
April 22, 2024

So happy! We have left your carpet and rugs! The quality is phenomenal.

Date of experience: April 11, 2024
Indiana
1 review
0 helpful votes
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Absolutely quick and wonderful
April 21, 2024

The rug is great exactly the right color and size and delivery was

Absolutely quick and wonderful
Thank you

Date of experience: April 11, 2024
Indiana
1 review
0 helpful votes
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Rugs
April 21, 2024

Overall good wish there was more of rug size choice

Date of experience: April 11, 2024
California
1 review
0 helpful votes
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Great online shopping experience
April 21, 2024

Love the "see it in your room" camera feature that allows me to see how the rug will look in my room. The site is easy to navigate.

Date of experience: April 11, 2024
Tennessee
1 review
0 helpful votes
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Ease of online shopping and choices, very fair prices, and fast delivery! This is the second time I have ordered from Rugs.com and I even recommended them to a friend!

Date of experience: April 11, 2024
Massachusetts
1 review
0 helpful votes
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Great selection of patterns, colors and sizes. Will use again.

Date of experience: April 11, 2024
Pennsylvania
1 review
0 helpful votes
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Got first 2 and ordered 4 more
April 21, 2024

Happy with rugs, price, colors, style, delivery. Might even get more. Any problems I will let you know.

Date of experience: April 11, 2024
Virginia
1 review
0 helpful votes
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Soo easy to order and received in just a few days. The rug itself was exactly as pictured. Very happy!

Date of experience: April 11, 2024
New York
1 review
0 helpful votes
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Great rug!
April 21, 2024

The rug fits my room perfectly.

Did have to take time to roll out the rug fully, but was easy overall.

Nice material as well.

Date of experience: April 10, 2024
Rhode Island
1 review
0 helpful votes
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Exactly what I ordered
April 21, 2024

Delivery came in 3 days and looked exactly like the pictures online. Very satisfied!

Date of experience: April 10, 2024