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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
Follow DIANE U.
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They are here already! I just ordered a portion of my rugs to check the blue color. They are about 70% white and 30% navy blue. Super, and will work with our colors. Often the blue turns out to be green blue.not my blue. Two of the three rugs arrived and are almost flat and settling in. One 8x10 and some runners. Tracking indicates the third rug is on the way!

The rugs are in a birdcage and will see some rain. I use a Bissell crosswave to remove water after rains. The sun finishes the job. The rugs provide a nice feel underfoot and reduce slipping on our painted floor.

Date of experience: April 17, 2024
New York
1 review
0 helpful votes
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Love!
April 27, 2024

Although I wish there was more modern variety, there are still many great options! I love the ease of navigating the site and option to visualize the pieces in the actual space which helps with deciding which to get.

Date of experience: April 16, 2024
North Carolina
1 review
0 helpful votes
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Great site.
April 27, 2024

Easy to negotiate and super amazing deals! I recommend rugs.com to everyone!

Date of experience: April 16, 2024
GB
1 review
0 helpful votes
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Great web site!
April 26, 2024

Site easy to use, well laid out. Anxious to get our hands on the rug and will rate the rug after we see it and use it.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Very happy with purchase
April 26, 2024

Beautiful area rug. Delivered as scheduled. Good communication. Colors accurately pictured.

Date of experience: April 16, 2024
Illinois
1 review
0 helpful votes
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Easy to use and fast.
April 26, 2024

User friendly website. Could use a filter for color of rug. Would use this site again.

Date of experience: April 16, 2024
Missouri
1 review
0 helpful votes
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Awesome company
April 26, 2024

Fast shipping and great customer service. Will buy again. I have ordered already twice from them.

Date of experience: April 16, 2024
South Carolina
1 review
0 helpful votes
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RETURNING CUSTOMER
April 26, 2024

I FOUND JUST WHAT I WAS LOOKING FOR AND AM HAPPY WITH MY PURCHASE FOR A FAMILY ROOM RUG AND PAD. ALSO JUST ORDERED AN OUTDOOR RUG FOR MY PATIO TO PLACE UNDER MY DINING TABLE AND CHAIRS. THE NICE THING IS IT IS ON SALE AND HOPE IT LASTS AT LEAST A FEW YEARS.

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Fast and easy
April 26, 2024

Many sizes and styles to pick from.The process was simple with easy to pick sizes.

Date of experience: April 16, 2024
Ohio
1 review
0 helpful votes
Follow Judy G.
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I have purchased several rugs indoor and outdoor - have been extremely satisfied and always come back for future purchases.

Date of experience: April 16, 2024
New York
1 review
0 helpful votes
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Rug purchase
April 26, 2024

It was easy to view all items, and to check out. Also the free delivery was a good extra.

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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Easy shopping
April 26, 2024

Such a neat website. Was able to view the rugs in each room before purchasing. And the prices are unbelievable. Can't wait to get them! Ordered 2 big rugs.

Date of experience: April 16, 2024
District of Columbia
1 review
0 helpful votes
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Delivered with care
April 26, 2024

Great area rug for the price and delivery was smooth

Date of experience: April 15, 2024
Illinois
1 review
0 helpful votes
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Lovely rugs
April 26, 2024

Not my first Rugs.com purchase and just as pleased as before. Ordered very large oval and my one request is that it could be rolled on a cardboard tube like the small round one I also got. The tube really helps keep wrinkles out, but the rugs are just beautiful. Thanks

Date of experience: April 15, 2024
Wisconsin
2 reviews
0 helpful votes
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Great price
April 26, 2024

Rugs.com was easy to order from, had just what I was looking for at a great price and arrived quickly.

Date of experience: April 15, 2024
Colorado
1 review
0 helpful votes
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Excellent purchase and experience!
April 25, 2024

The rug is exactly as described, very sturdy and with colors that match my decor. The price was excellent, and shipping was quick. Exceptional all around. Thankyou!

Date of experience: April 15, 2024
Maryland
1 review
0 helpful votes
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Love the rug!
April 25, 2024

Quick delivery. And so pretty! It fit our twelve by twelve perfectly. I realized that my patio is actually not perfectly square lol

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2024
Michigan
2 reviews
0 helpful votes
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Better than expected
April 25, 2024

From the selection to the quality timing of the delivery, it all exceeded my expectations. A little disappointed that the pattern wasn't the same as the photo, but I'll get over it. Would purchase them again.

Date of experience: April 15, 2024
Iowa
2 reviews
0 helpful votes
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Indoor/Outdoor rug
April 25, 2024

We ordered an indoor/outdoor rug for our camper. Shipping was super fast and the rug worked great for the space.

Date of experience: April 15, 2024
Virginia
1 review
0 helpful votes
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It is what it says
April 25, 2024

Love the selection. Love that I can see how the rugs will look in my home. Love the prices. Love the selection. Love the quality. And fast, free delivery!

Date of experience: April 15, 2024