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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Red rug
April 30, 2024

Thank you so much rug is just what I wanted came so fast.

Date of experience: April 19, 2024
California
1 review
0 helpful votes
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Customer service
April 29, 2024

My rug had a flaw but I was willing to keep it as they have a nice discount. I've ordered from them twice and am very happy with purchase and service.

Date of experience: April 19, 2024
Ohio
1 review
0 helpful votes
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Needed nice rugs
April 29, 2024

I needed nice rugs for my home. Looked everywhere locally, but no luck. Came across your website and found what I was looking for. I was amazed at the shipping time. Only 2 days! And the rugs are great. Thank You so much!

Date of experience: April 19, 2024
Pennsylvania
1 review
0 helpful votes
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Good looking
April 29, 2024

A very good company to work with the design is great and I hope it looks as good outside as it does inside

Date of experience: April 19, 2024
Florida
1 review
0 helpful votes
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I wanted an accent rug for the living room in my new home. I wasn't finding anything fun, or in my taste. I found rugs.com, and the number of choices and sizes was fantastic, I bought one with a fun fish pattern, it got to me in only 4 days, and it is exactly as depicted. Reasonably price, too.

Date of experience: April 19, 2024
Texas
1 review
0 helpful votes
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Excellent Rugs and service.
April 29, 2024

Quality job Rugs.com! Timely order, well wrapped and protected enroute, Great price, we got 62% off and a fast delivery. They are jute backing and the rugs began to lay flat after the initial unroll. So happy with this company. They made it seem like Christmas!

Date of experience: April 19, 2024
Michigan
1 review
0 helpful votes
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Waiting for my refund I bought one day the next day it was $50 less.

Date of experience: April 19, 2024
Florida
1 review
0 helpful votes
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GREAT RUG
April 29, 2024

Fast shipping and delivery. Easy setup and beautiful color and fluff! Love my rug

Date of experience: April 19, 2024
New Mexico
2 reviews
0 helpful votes
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EXCELLENT WEBSITE EASY SHOPPING
April 29, 2024

I spent a lot of time shopping for rugs here...my second time purchasing from Rugs.com. The inventory is huge. The rugs are high quality, and the pictures show every detail, along with expansive descriptions. There are numerous options of size and color for every rug. It was the low prices that drew me here. This company has been trustworthy in my experience.

Date of experience: April 19, 2024
Florida
2 reviews
0 helpful votes
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Great experience
April 29, 2024

I bought already rugs from rugs.com
And always come back if I need more. They are beautiful rugs, for a very good price and delivery. It's fast and easy!

Date of experience: April 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Perfectly wonderful
April 29, 2024

Love my new rug. The slip Matt is great quality as well. A bit of a smell when first taking out but nothing that lasted. Looks just like picture.

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Wonderful Company
April 29, 2024

From start to finish, we have experienced such an amazing process. We found the exact rug we needed for our screened in porch….ordered and had it delivered this morning. Seamless process….will be putting it down as soon as the weather breaks.

Date of experience: April 18, 2024
Colorado
1 review
0 helpful votes
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Great experience
April 29, 2024

This is the second time I ordered from Rugs.com. Both rugs were of great quality. There are so many styles, colors, patterns and materials to choose from. I will continue to use Rugs.com for all my rug purchases.

Date of experience: April 18, 2024
North Carolina
1 review
0 helpful votes
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Outdoor Rug
April 29, 2024

Very efficient site, easy to order, like the many filters, sale prices are attractive. I will continue to order from Rugs.com. Thank you.

Date of experience: April 18, 2024
Arkansas
1 review
0 helpful votes
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Love your rugs
April 29, 2024

I love your rugs this one is for my Mother but I have four myself

Date of experience: April 18, 2024
California
2 reviews
0 helpful votes
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First Time Customer purchase
April 29, 2024

Very easy to order.
Will have my new rug & rug pad on 4/20.
Perfect gift to myself for running my business on my own for 7 years and now moving to start my semi-retirement in Southern California!
This pretty green rug will look perfect in my new den with the new modern orange sofa I got for the den.

Date of experience: April 18, 2024
California
1 review
0 helpful votes
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I bought 7 wool rugs a little over a year ago. Love them all and pads. Great prices quality products. Excellent Customer Service. Quality people, products and Service. Fast delivery. I ordered 4 more items today.
Thank you for Everything.

Date of experience: April 18, 2024
Illinois
1 review
0 helpful votes
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Could not have been more simple finding the right rug and completing the sale. Fast shipping too.

Date of experience: April 18, 2024
Arizona
2 reviews
0 helpful votes
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Always great products!
April 28, 2024

I bought a couple of matching throw rugs recently. Surprise! I had a credit from my previous purchases. Great sale! Great customer service! Great rugs!

Date of experience: April 18, 2024
Oregon
1 review
0 helpful votes
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Outdoor modern Eden 120X multi
April 28, 2024

I ordered and received three rugs this week. So,So happy I just ordered two more. Beautiful, colorful and practical! I have a very large deck with four sitting areas so these are perfect! Thank you!

Date of experience: April 18, 2024