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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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On the negative side, this site was very junky to get around in. I liked a rug and would put it in my cart, but when I went to my cart, it wasn't there. I couldn't find the rug again when I looked for it by attributes, but I could find it by using links on certain pages, so I would try to put it in my cart, which it would, again, say it had done, but hadn't. I finally tried everything until I got to a page that said that rug wasn't available. Geez!
On the positive site, you can put in multiple photos of your room, and it's super fun and easy to try different rugs in the different photos. Super helpful in finding the right rug. I did end up ordering a rug, so I hope it is fabulous! I've bought good quality rug pads in the past from this company, but never a rug. Fingers crossed!

Date of experience: October 26, 2025
North Carolina
1 review
0 helpful votes
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First purchase
November 5, 2025

Easy…selection was abundant as well as many sizes to select from. Order was simple and quickly done. Can't wait to see quality!

Date of experience: October 26, 2025
Washington
1 review
0 helpful votes
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Satisfaction guaranteed
November 5, 2025

The carpet and the pad were as I wanted and without flaws. I feel comfortable recommending this company to all in search of quality carpets or rugs.

Date of experience: October 26, 2025
California
1 review
0 helpful votes
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Beautiful Shag Rug
November 3, 2025

I am a repeat customer. I purchased a shag rug from Rugs.com in November, 2024. It is a gorgeous rug and has held up beautifully despite having been washed twice due to flea infestation. It is so pretty that I ordered a second shag rug for my living room.

Date of experience: October 23, 2025
Washington
1 review
0 helpful votes
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Excellent!
November 3, 2025

Bought this same rug from you guys a few years ago, we are replacing it with the same one from you guys which I am thankful you still have it, our current one was water damaged Thank you, Shari

Date of experience: October 23, 2025
Oregon
1 review
0 helpful votes
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Chat immediately answered my question
November 2, 2025

I wanted to know if rugs purchased from this site were folded in half before shipping. I chatted with Fin for less than 3 minutes and found out exactly what I needed to do. The prices are right!

Date of experience: October 23, 2025
Missouri
1 review
0 helpful votes
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Great Business and Products!
October 29, 2025

I am a returning customer. I have again purchased the small area rug bought previously. The rug works perfectly in my entry/ living room area. I have a large dog, and this rug holds up! Very easy to use website. It helped that I have the previous order information, so I did not have to "hunt around"!

Date of experience: October 19, 2025
Pennsylvania
1 review
0 helpful votes
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Love Rugs.com!
October 29, 2025

This is my 3rd rug from rugs.com and I have been extremely satisfied with my purchases. The rugs are fairly priced, nice quality and hold up nice! Customer service is very responsive as well with questions regarding colors of rugs ect.

Date of experience: October 19, 2025
Washington
1 review
0 helpful votes
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Beautiful & affordable!
October 28, 2025

Love the selection & pricing at rugs.com. They have every size imaginable. Was able to find exactly what I needed, on budget!

Date of experience: October 18, 2025
California
1 review
0 helpful votes
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Love Love Love
October 27, 2025

You can get lost in rug heaven online! I love rugs.com. I have just purchased my fourth rug from them. Shipping is speedy and the product is great. Thank you so much.

Date of experience: October 17, 2025
California
1 review
0 helpful votes
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Great experience so far!
October 27, 2025

Rugs are so nice! I ordered 2 additional ones today. The 3 that arrived yesterday (so quick!) Are beautiful, soft and wrinkles are almost completely out. If I need more rugs or know of anyone who does I will definitely be telling them how pleased I am. Thanks so much!

Date of experience: October 17, 2025
Georgia
1 review
0 helpful votes
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Great place to buy rugs!
October 27, 2025

I have ordered three rugs without any problems, rugs were delivered on time and I have been pleased with the quality and the price.

Date of experience: October 17, 2025
Virginia
2 reviews
0 helpful votes
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I love this company
October 22, 2025

I have always been happy with my shopping experience with the company. Their online shopping is the best and their rugs are great!

Date of experience: October 12, 2025
Illinois
1 review
0 helpful votes
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Quick and Easy to order
October 22, 2025

It was very easy and quick to order my rugs on line. I love their rugs as I ordered two other rugs from Rugs.com. The hardest part of ordering is trying to decide which rugs I want.

Date of experience: October 12, 2025
Texas
1 review
0 helpful votes
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Just what I was looking for
October 21, 2025

Easy. I have ordered from rugs.com before and was very pleased with the purchase. So, I am confident that this will be as good of a quality rug as my last one!

Date of experience: October 11, 2025
Michigan
1 review
0 helpful votes
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Awesome Selection
October 21, 2025

The selection of rugs is awesome. I needed the same rug in four different sizes, That was not a problem. It looks like most of their rugs are available in multiple colors and sizes. The website was easy to navigate. Pricing was great. I will use this website again and will recommend it to others.

Date of experience: October 10, 2025
West Virginia
1 review
0 helpful votes
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Perfect accent
October 20, 2025

We needed a runner for a heavy traffic area, it arrived quickly and was exactly as photo shows, it's the perfect accent for the area.

Date of experience: October 10, 2025
Virginia
2 reviews
0 helpful votes
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Easy to buy!
October 20, 2025

I found the selection excellent. I also found it was very easy to check out. Now, I will wait to see the rug to determine if this a good deal.

Date of experience: October 10, 2025
New Jersey
1 review
0 helpful votes
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So Happy with These Rugs!
October 20, 2025

Our experience with Rugs.com has be first-rate! Ordered on Wednesday evening, selected free shipping, and the rugs arrived Friday morning! And they are just as beautiful in person as viewed on line! We will definitely be ordering from Rugs.com again!

Date of experience: October 10, 2025
New York
1 review
0 helpful votes
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15% offer disappeared at checkout
October 20, 2025

I saw there was a 15% off to buy 2 rugs which I did and it was there at checkout and disappeared when I put billing info.
I hope the rugs make me happy since the offer being removed was annoying.

Date of experience: October 10, 2025