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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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On the negative side, this site was very junky to get around in. I liked a rug and would put it in my cart, but when I went to my cart, it wasn't there. I couldn't find the rug again when I looked for it by attributes, but I could find it by using links on certain pages, so I would try to put it in my cart, which it would, again, say it had done, but hadn't. I finally tried everything until I got to a page that said that rug wasn't available. Geez!
On the positive site, you can put in multiple photos of your room, and it's super fun and easy to try different rugs in the different photos. Super helpful in finding the right rug. I did end up ordering a rug, so I hope it is fabulous! I've bought good quality rug pads in the past from this company, but never a rug. Fingers crossed!
Easy…selection was abundant as well as many sizes to select from. Order was simple and quickly done. Can't wait to see quality!
The carpet and the pad were as I wanted and without flaws. I feel comfortable recommending this company to all in search of quality carpets or rugs.
I am a repeat customer. I purchased a shag rug from Rugs.com in November, 2024. It is a gorgeous rug and has held up beautifully despite having been washed twice due to flea infestation. It is so pretty that I ordered a second shag rug for my living room.
Bought this same rug from you guys a few years ago, we are replacing it with the same one from you guys which I am thankful you still have it, our current one was water damaged Thank you, Shari
I wanted to know if rugs purchased from this site were folded in half before shipping. I chatted with Fin for less than 3 minutes and found out exactly what I needed to do. The prices are right!
I am a returning customer. I have again purchased the small area rug bought previously. The rug works perfectly in my entry/ living room area. I have a large dog, and this rug holds up! Very easy to use website. It helped that I have the previous order information, so I did not have to "hunt around"!
This is my 3rd rug from rugs.com and I have been extremely satisfied with my purchases. The rugs are fairly priced, nice quality and hold up nice! Customer service is very responsive as well with questions regarding colors of rugs ect.
Love the selection & pricing at rugs.com. They have every size imaginable. Was able to find exactly what I needed, on budget!
You can get lost in rug heaven online! I love rugs.com. I have just purchased my fourth rug from them. Shipping is speedy and the product is great. Thank you so much.
Rugs are so nice! I ordered 2 additional ones today. The 3 that arrived yesterday (so quick!) Are beautiful, soft and wrinkles are almost completely out. If I need more rugs or know of anyone who does I will definitely be telling them how pleased I am. Thanks so much!
I have ordered three rugs without any problems, rugs were delivered on time and I have been pleased with the quality and the price.
I have always been happy with my shopping experience with the company. Their online shopping is the best and their rugs are great!
It was very easy and quick to order my rugs on line. I love their rugs as I ordered two other rugs from Rugs.com. The hardest part of ordering is trying to decide which rugs I want.
Easy. I have ordered from rugs.com before and was very pleased with the purchase. So, I am confident that this will be as good of a quality rug as my last one!
The selection of rugs is awesome. I needed the same rug in four different sizes, That was not a problem. It looks like most of their rugs are available in multiple colors and sizes. The website was easy to navigate. Pricing was great. I will use this website again and will recommend it to others.
We needed a runner for a heavy traffic area, it arrived quickly and was exactly as photo shows, it's the perfect accent for the area.
I found the selection excellent. I also found it was very easy to check out. Now, I will wait to see the rug to determine if this a good deal.
Our experience with Rugs.com has be first-rate! Ordered on Wednesday evening, selected free shipping, and the rugs arrived Friday morning! And they are just as beautiful in person as viewed on line! We will definitely be ordering from Rugs.com again!
I saw there was a 15% off to buy 2 rugs which I did and it was there at checkout and disappeared when I put billing info.
I hope the rugs make me happy since the offer being removed was annoying.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

