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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,624 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Patio Rug is perfect
May 7, 2024

Fast shipping! Found the perfect outdoor rug and its got a nice weight to it. I will be back for more

Date of experience: April 27, 2024
Nevada
1 review
0 helpful votes
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Great!
May 7, 2024

We loved the rug but it was too small for our area. The return process was quick and easy. We have reordered and looking forward to the delivery.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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5x3 x5x3 soft rug
May 7, 2024

We will enjoy our new rug. It fits nicely and is soft to walk on

Date of experience: April 27, 2024
Illinois
1 review
0 helpful votes
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Almost Perfect
May 7, 2024

My rug buying and ordering experience was amazing. I was pleased with how fast the shipment came as well. The rugs themselves are also very nice. Unfortunately, one of the rug's packaging was damaged, and the underside of the rug became frayed and pulled where the packaging was torn off, thus the 4-star rating. However, I think Rugs.com is wonderful, and I understand that these things can happen from time to time. I have ordered in the past and have been very pleased with my previous orders. I will continue to be a customer!

Date of experience: April 27, 2024
Virginia
1 review
0 helpful votes
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Great experience
May 7, 2024

Buying for Rugs.com was a great experience. Ordering was easy and they had a bunch of choices.

Date of experience: April 27, 2024
North Carolina
1 review
0 helpful votes
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Our new favorite rug!
May 7, 2024

We absolutely love our new rug! Rugs.com was such a seamless process, from ordering to receiving our rug. The rug is of great quality and was also a great price!

Date of experience: April 26, 2024
New York
1 review
0 helpful votes
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Love my new rug!
May 7, 2024

Beautiful, great quality and arrived quickly - would definitely recommend!

Date of experience: April 26, 2024
Florida
1 review
0 helpful votes
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Order processed quickly and was received in a timely fashion. Love the rug. Sale price was great!

Date of experience: April 26, 2024
North Dakota
1 review
0 helpful votes
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Rug for entrance
May 7, 2024

Ordering this rug was very easy. The hard part was choosing the pattern and the coloring. It arrived very well packaged without any damage. I laid it out today and it is ready to be laid where I will be using it. I must say the pattern and colors exactly matched with what I ordered.

Date of experience: April 26, 2024
South Carolina
1 review
0 helpful votes
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Rugs
May 7, 2024

The process was easy, just making a decision was the hard part. They left the rug by my garage door and never rang the bell.

Date of experience: April 26, 2024
Maryland
1 review
0 helpful votes
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Exactly what we expected
May 7, 2024

Used their little "see how it looks" app in the browser. The rugs looked EXACTLY the way it showed. It worked perfectly, very pleased!
The rugs themselves seem high quality and well made. The colors are fantastic, the shipping was fast and they arrived well packaged.

Date of experience: April 26, 2024
Colorado
1 review
0 helpful votes
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Spicy outdoor rug
May 7, 2024

Reasonable prices
Good quality
Prompt delivery
The rug was a surprise of brighter color than expected

Date of experience: April 26, 2024
Washington
1 review
0 helpful votes
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I ordered what looked like the perfect fit for our Airbnb. Having never used Rugs.com before I was not sure about the quality and delivery. Both were perfect! We scheduled our visit to our Airbnb hoping the rug would arrive. It arrived in 2 days - just like advertised. And the Rug is PERFECT in our place. The color, the size and the quality are off the charts. Now I am thinking where else do I need a Rug? Thank you Rugs.com!

Date of experience: April 26, 2024
Wisconsin
1 review
0 helpful votes
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Beautiful oval
May 7, 2024

The rug arrived before expectation and exceeded expectations. It's as pretty as the photograph and is exactly what ai needed for my space.

Date of experience: April 25, 2024
Texas
2 reviews
0 helpful votes
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Love my rug
May 7, 2024

I love my rug I purchased it is beautiful. I ordered an 8' round rug and it arrived on time as promised. I am ordering another 9'x12' rug.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Pleasantly surprised
May 7, 2024

I was skeptical when I saw the sale price for this rug, but I blew caution to the wind and ordered it. It far exceeded my expectations. I bought it for my office and I love it. Can't beat the price for the size. It came on time and looks exactly like the listing. I will definitely be ordering again and I would recommend.

Date of experience: April 25, 2024
Virginia
3 reviews
0 helpful votes
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Great product
May 7, 2024

Always a good expierience. I have bought many rugs from you. Always happy with product and delivery which was quick

Date of experience: April 25, 2024
District of Columbia
1 review
0 helpful votes
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Worked as it should
May 7, 2024

I typed in what I needed. I got a billion choices. I picked one, and it arrived in 48hrs. Perfect business.

Date of experience: April 25, 2024
Indiana
1 review
0 helpful votes
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Rug
May 7, 2024

Easy, hope product as good as looks
Can't say more until I see

Date of experience: April 25, 2024
Arizona
1 review
0 helpful votes
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Beautiful Rug
May 7, 2024

Rugs are beautiful and the process of checking out was easy and fast.

Date of experience: April 25, 2024