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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

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Kentucky
1 review
0 helpful votes
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Color not what I expected
May 9, 2024

My choice when I ordered was a darker green but in retrospect it is my fault as I went by color in pics. I have another area outside where this is fitting in nicely. It was wrapped so tightly for shipping it will be quite a while before the edges settle down flat.

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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I was pleasantly surprised by how fast I received my rugs! And they are perfect!

I would totally recommend this company to anyone, and I'm sure I'll be using them again soon.

Date of experience: April 28, 2024
Florida
1 review
0 helpful votes
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Very beautiful
May 9, 2024

I love the carpet, makes my room look nice. Love the color

Date of experience: April 28, 2024
Missouri
1 review
0 helpful votes
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Rug review
May 8, 2024

This is the second rug I have ordere.I received it the next day! Love love the the quality! Highly recommend this Company!

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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We couldn't be more thrilled!
May 8, 2024

Our expectations were high because we've dealt with Rugs.com before, but we were thrilled with our new guest room rug. We love it!

Date of experience: April 28, 2024
Texas
2 reviews
0 helpful votes
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Consistent Excellence
May 8, 2024

This is the only place I buy rugs. Selection is huge, shipping is fast, and I'm always pleased with the quality.

Date of experience: April 28, 2024
Minnesota
1 review
0 helpful votes
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Expectations Met!
May 8, 2024

I was looking for a small non-slip rug to set on a cedar chest for our dog to sit on when she looks out the window. The one I found on Rugs.com was perfect. When our dog, Silvia, jumps up on the chest, the non-slip backing keeps the rug in place. The colors are great in the room and I'm please with my purchase.

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
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Looks better in person
May 8, 2024

Colors are more vibrant in Person. This rug Absolutely transformed my deck. I love it!

Date of experience: April 28, 2024
Florida
1 review
0 helpful votes
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My new rug
May 8, 2024

Shipping was so quick and the quality is perfect. It's the right size for the area purchased for. Ty!

Date of experience: April 28, 2024
New York
1 review
0 helpful votes
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Outdoor deck rug...
May 8, 2024

The rug is as pictured. It is well made and exactly what I wanted for a cozy corner with a roof over the area on my deck. The colors are a nice contrast to the chair cushions. I'm hoping it will weather well. If it doesn't fade over the summer I'll consider it money well spent.

Date of experience: April 28, 2024
Connecticut
1 review
0 helpful votes
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Good Quality
May 8, 2024

Ordering on the website was easy. The descriptions and pictures of the items was accurate. I love their. Fits my space perfectly!

Date of experience: April 28, 2024
California
1 review
0 helpful votes
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Fast delivery.
May 8, 2024

I received my rug in three days with free shipping! Very satisfied with my beautiful rug.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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Easy to order. Great tracking. Excellent product. Already had lots of compliments! So glad I took advantage of the great sale.

Date of experience: April 27, 2024
New York
1 review
0 helpful votes
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We just received our from rugs.com and it absolutely exceeded our expectations.

Date of experience: April 27, 2024
Bahamas
1 review
0 helpful votes
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Good value for pretty rug
May 7, 2024

Received rug quickly. Easy to unpack and put down. Very pretty. Good value.

Date of experience: April 27, 2024
New York
1 review
0 helpful votes
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I ordered my first rug from Rugs.com. It was shipped super fast. And I selected to leave it at the garage as we have steep long outside stairs to our front door. Well, I heard the truck and by the time I came through the garage the delivery guy had already carried the 10x13ft rug to my front door. It was raining at around 8pm. I was pleasantly surprised. The rug was rolled, it did still have some wrinkles that are being worked out in my living room before I put the rug in my office/art room but the colors are bright, easy ordering, being able to check shipping, shipping service and price for a large size rug. You can't beat it. This is not a high end rug but was excellent quality for price. Company worth checking out if you are looking for rugs!
Again, I was pleasantly surprised and didn't have to wait weeks to receive it. Not sure if that was just luck where it happened to be located.

Date of experience: April 27, 2024
Minnesota
1 review
0 helpful votes
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As Expected
May 7, 2024

Delivered quickly the product as described, quality seems quite good.

Date of experience: April 27, 2024
Oklahoma
1 review
0 helpful votes
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Patio Rug is perfect
May 7, 2024

Fast shipping! Found the perfect outdoor rug and its got a nice weight to it. I will be back for more

Date of experience: April 27, 2024
Nevada
1 review
0 helpful votes
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Great!
May 7, 2024

We loved the rug but it was too small for our area. The return process was quick and easy. We have reordered and looking forward to the delivery.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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5x3 x5x3 soft rug
May 7, 2024

We will enjoy our new rug. It fits nicely and is soft to walk on

Date of experience: April 27, 2024