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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

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Washington
1 review
0 helpful votes
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I could load my cart with items I thought were OK...Then go back for in depth details and upgrades or changes...then realize I can't afford all of this...delete items until the $$ was within reach...Finalize and secure the order via my online wallet and...soon new rugs will be delivered...Thanks

Date of experience: April 30, 2024
Oregon
1 review
0 helpful votes
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Sir
May 10, 2024

Easy understandable sizing, color etc. information.

Date of experience: April 30, 2024
New York
1 review
0 helpful votes
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Five star
May 10, 2024

Great variety easy to order. Not too expensive. I love the different colors of all the rugs.

Date of experience: April 30, 2024
California
1 review
0 helpful votes
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Great website
May 10, 2024

Plenty of choices for all different types of rugs!

Date of experience: April 30, 2024
Minnesota
1 review
0 helpful votes
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Great Selection
May 10, 2024

Looking for an unusual size and had been unable to find bur found something close enough at this site. Thanks

Date of experience: April 30, 2024
New York
1 review
0 helpful votes
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The Perfect Rug for my Bedroom
May 10, 2024

My heart was set on a carpet from another dealer -- That one was even on clearance! -- but I received an e-mail from Rugs.com just before I intended to leave for the shop. I scrolled a few pages of offers and suddenly saw the rug that was PERFECT for my bedroom. I ordered it immediately.

Date of experience: April 30, 2024
Oklahoma
1 review
0 helpful votes
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So Many Choices
May 10, 2024

I wasn't sure of exactly what I wanted. But I was able to use the filters and got to some really good choices and great prices.

Date of experience: April 30, 2024
New Jersey
1 review
0 helpful votes
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Outdoor Rug
May 10, 2024

Arrived quickly packaged well. Beautiful outdoor rug. Thank you.

Date of experience: April 30, 2024
Arizona
1 review
0 helpful votes
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Very easy to navigate! Colors look great! I had another rug before from your site and was very happy with it!

Date of experience: April 30, 2024
Arizona
1 review
0 helpful votes
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It Was So Easy!
May 10, 2024

It really was easy! Choose rug. Purchase rug. Hopefully be happy with rug! Will let you know!

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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Rugs
May 10, 2024

When ordering I was sent an email stating the delivery this past Friday, which I was thankful for, because it would be in time for our guest for graduation. But to my surprise, nothing has come. I'm hopeing it's worth the wait. Never order on time line, give yourself extra time for delivery.

Date of experience: April 29, 2024
New York
1 review
0 helpful votes
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So Glad I found Rugs.com
May 10, 2024

I purchased a 4' X 4' rug, which is not easy to find. The delivery was exceptionally fast. The rug is just what I wanted. The colors are perfect and the quality is very good. And, the price was excellent. I will definitely be going to Rugs.com for future rug purchases.

Date of experience: April 29, 2024
North Carolina
1 review
0 helpful votes
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Thumbs up!👍🏽
May 9, 2024

Wonderful experience! Delivery time is very prompt. The rug. Has not been delivered yet but is expected tomorrow. I also love the "see in my room" experience. It looks very real and scales true to size.

Date of experience: April 29, 2024
Indiana
1 review
0 helpful votes
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Very Pleased!
May 9, 2024

Rugs arrived in just a few days and they were an excellent price, and great quality.

Date of experience: April 29, 2024
Illinois
1 review
0 helpful votes
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Ridiculously easy!
May 9, 2024

Shopping, check out and delivery was excellent and easy! The rugs were exactly as described and perfect for my front porch. The teal has enough color but not overwhelming. It will definitely fit my decor for spring, summer and fall.

Date of experience: April 29, 2024
Pennsylvania
2 reviews
0 helpful votes
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Perfect addition!
May 9, 2024

The 5'3" woven outdoor rug is lovely. Great quality and just the right size for my bistro fire table. Rugs.com is my "go-to" every time and does not disappoint.

Date of experience: April 29, 2024
Florida
1 review
0 helpful votes
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Just a note for the exceptional service and quality of a rug purchased. The experience from browsing to purchasing to the final delivery, exceeded my expectations.
The crafmsnship of the rug and design impressed me very much. It was well packaged, and delivery on time. This level of commitment to detail and efficiency reflects positively your commitment to customer service and satisfaction.
I'm delighted with my purchase and will not hesitate to recommend your store to friends and family in the future. Thank you again fir providing such an exceptionally product and shopping experience.

Date of experience: April 29, 2024
Texas
2 reviews
0 helpful votes
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Happy With My Purchase
May 9, 2024

I purchased 2 rugs, they shipped super fast at a great price. I will be a return shopper!

Date of experience: April 29, 2024
Kentucky
1 review
0 helpful votes
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Color not what I expected
May 9, 2024

My choice when I ordered was a darker green but in retrospect it is my fault as I went by color in pics. I have another area outside where this is fitting in nicely. It was wrapped so tightly for shipping it will be quite a while before the edges settle down flat.

Date of experience: April 29, 2024
Texas
1 review
0 helpful votes
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I was pleasantly surprised by how fast I received my rugs! And they are perfect!

I would totally recommend this company to anyone, and I'm sure I'll be using them again soon.

Date of experience: April 28, 2024