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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Been ordering from This company for several years-never disappointed! Customer service is great, returns are smooth; very, very impressed. I highly recommend-spread the word-good consistent service is hard to come by!
Website easy to navigate. I'm looking forward to get my product
Once again, I purchased a rug from you and I was charged an 8 1/2% sales tax. From my area here in Tampa, FL, ******* sales tax is 7% and I believe you overcharged me on my last purchase as well, but I did not report it because I was in the midst of moving. Please and credit me appropriately or I will take my business elsewhere and advise my friends to do the same.
Easy to navigate. Lots of pictures. Buying was an easy process. I like the 30 day return policy. Can't wait to see the rugs in my home.
I have purchased from them before a couple of years ago. I needed to order some padding for a couple of rugs. They ship quickly and have never had a problem with any of my orders.
Still waiting for rugs to not buckle, not hapoy with lola ocal, colors completely different then website picture
What a great experience with Rugs.com! Their rugs are beautiful and well made. And their service is great and very quick. I love shopping at Rugs.com!
I have ordered from them in the past as well as today and had no difficulties placing an order either time. Will definitely be a customer again in the future.
Process was a breeze. Good selection and choice. Can't wait to receive my order.
I was able to quickly find my rug and even try it in my room with the camera option
I always order rugs from rugs com and I'm always happy with them. I believe I've ordered one or two a year for the past five years and I've never been disappointed.
Easy to navigate to size, love free shipping. Hoping colors are as picture shows
This site is easy to navigate, plenty of options. Third site that Ive been on and I enjoyed this one. Check out is quite easy, just a pleasure to shop it.
I recently purchased a rug from Rugs.com, and I'm very pleased with my experience. The website was easy to navigate, and the customer service was excellent. The rug arrived on time and matched the description perfectly. Highly recommend!
Easy to navigate and understand. Placed the order in a couple minutes. Already have a larger size, buy moving and need a smaller, also. So glad you still have them! Thanks!
The color is spot on, on the web page. Very pleased.
My wife and I were looking for an area rug for our bedroom. The site is easy to use and well organized. We found exactly what we were looking for and the price was reasonable too.
This was my third purchase from rugs.com and I was pleased with our previous purchases so I'm confident I'll be happy with this one too.
Great Experience. This is the third time I've purchased from Rugs.com. Each time has been 5 stars. I can't say enough good things about it…products are excellent, shipped and received as promised, ease of ordering, price is reasonable. Also I did return a rug pad as I ended up not needing it and the return and credit to my account was easy and timely. I recommended to a friend and she is 100% satisfied as well.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

