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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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New York
3 reviews
0 helpful votes
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Wonderful company!
June 30, 2024

Been ordering from This company for several years-never disappointed! Customer service is great, returns are smooth; very, very impressed. I highly recommend-spread the word-good consistent service is hard to come by!

Date of experience: June 20, 2024
Florida
1 review
0 helpful votes
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Two Outdoor Rugs
June 29, 2024

Selections were great. I found just what I wanted.

Date of experience: June 19, 2024
Pennsylvania
1 review
0 helpful votes
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Website effective
June 29, 2024

Website easy to navigate. I'm looking forward to get my product

Date of experience: June 18, 2024
California
2 reviews
0 helpful votes
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Over charging sales tax
June 29, 2024

Once again, I purchased a rug from you and I was charged an 8 1/2% sales tax. From my area here in Tampa, FL, ******* sales tax is 7% and I believe you overcharged me on my last purchase as well, but I did not report it because I was in the midst of moving. Please and credit me appropriately or I will take my business elsewhere and advise my friends to do the same.

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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Terrific site for rugs
June 29, 2024

Easy to navigate. Lots of pictures. Buying was an easy process. I like the 30 day return policy. Can't wait to see the rugs in my home.

Date of experience: June 18, 2024
District of Columbia
1 review
0 helpful votes
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Purchasing again
June 28, 2024

I have purchased from them before a couple of years ago. I needed to order some padding for a couple of rugs. They ship quickly and have never had a problem with any of my orders.

Date of experience: June 18, 2024
Massachusetts
2 reviews
0 helpful votes
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Not hapoy with colors
June 28, 2024

Still waiting for rugs to not buckle, not hapoy with lola ocal, colors completely different then website picture

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Beautiful!
June 28, 2024

What a great experience with Rugs.com! Their rugs are beautiful and well made. And their service is great and very quick. I love shopping at Rugs.com!

Date of experience: June 18, 2024
Georgia
1 review
0 helpful votes
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I have ordered from them in the past as well as today and had no difficulties placing an order either time. Will definitely be a customer again in the future.

Date of experience: June 18, 2024
Colorado
1 review
0 helpful votes
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Easy to order
June 28, 2024

Process was a breeze. Good selection and choice. Can't wait to receive my order.

Date of experience: June 18, 2024
Virginia
1 review
0 helpful votes
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Great selection and easy search
June 28, 2024

I was able to quickly find my rug and even try it in my room with the camera option

Date of experience: June 18, 2024
Florida
1 review
0 helpful votes
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Great price
June 24, 2024

I always order rugs from rugs com and I'm always happy with them. I believe I've ordered one or two a year for the past five years and I've never been disappointed.

Date of experience: June 13, 2024
Delaware
1 review
0 helpful votes
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Easy to navigate to size, love free shipping. Hoping colors are as picture shows

Date of experience: June 13, 2024
South Carolina
1 review
0 helpful votes
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Very pleased
June 23, 2024

This site is easy to navigate, plenty of options. Third site that Ive been on and I enjoyed this one. Check out is quite easy, just a pleasure to shop it.

Date of experience: June 13, 2024
Georgia
1 review
0 helpful votes
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Easy to buy
June 22, 2024

I recently purchased a rug from Rugs.com, and I'm very pleased with my experience. The website was easy to navigate, and the customer service was excellent. The rug arrived on time and matched the description perfectly. Highly recommend!

Date of experience: June 11, 2024
Michigan
2 reviews
0 helpful votes
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Easy Peasy
June 21, 2024

Easy to navigate and understand. Placed the order in a couple minutes. Already have a larger size, buy moving and need a smaller, also. So glad you still have them! Thanks!

Date of experience: June 11, 2024
Texas
1 review
0 helpful votes
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Correct color
June 21, 2024

The color is spot on, on the web page. Very pleased.

Date of experience: June 11, 2024
Tennessee
1 review
0 helpful votes
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Lots Of Choices
June 21, 2024

My wife and I were looking for an area rug for our bedroom. The site is easy to use and well organized. We found exactly what we were looking for and the price was reasonable too.
This was my third purchase from rugs.com and I was pleased with our previous purchases so I'm confident I'll be happy with this one too.

Date of experience: June 11, 2024
Minnesota
1 review
0 helpful votes
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Deck/Patio Rugs
June 21, 2024

Great Experience. This is the third time I've purchased from Rugs.com. Each time has been 5 stars. I can't say enough good things about it…products are excellent, shipped and received as promised, ease of ordering, price is reasonable. Also I did return a rug pad as I ended up not needing it and the return and credit to my account was easy and timely. I recommended to a friend and she is 100% satisfied as well.

Date of experience: June 11, 2024
New York
1 review
0 helpful votes
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Happy shopper
June 17, 2024

Happy with service, ordering and delivery, thank you.

Date of experience: June 6, 2024