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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Wonderful selection of rugs, casual time to see all, prices are fine, and ordering was simple.
Agent was fast & added a web-site to refer to. Also added if any assistance needed to contact customer service if there was an issue with the product.
Great prices! Beautiful rugs! Speedy delivery!
The colors in my rug were just like the picture on the website. I have ordered many rugs from many different company's and Rugs.com have top them all!
Probably my 4th purchase. Love these RUGS. You can find most any shape, color and shipping was fast.
I'm very pleased with the quality of my rug and it was delivered right on time
Ordered a dining room rug and pad it came in within three days and it was packaged together nicely. The pad is high quality and does not slip on our hardwood floors. The rug is cushy soft and beautiful! So happy!
The process was seamless. To choose, cart, apply credit and completely checkout took less than 1 min. This is my second order with Rugs.com.
This is the 2nd or 3rd order I have placed with Rugs.com. I have been very happy with the shopping experience and also with the rugs I already have.
Received the rug this morning. Unfortunately the rug is not navy blue and doesn't work with my decor. How do I return it?
Best site to find what your looking for - no sense to go to another site rugs.com has it all.
This is the second time I have used this company and I'm 100% satisfied with the selection, delivery and quality!
I found this website when I was looking for rugs for our camper. The website was very user friendly and I was able to find exactly what I envisioned for the look I wanted. The prices were so good I decided to purchase the second rug I needed at the time of my first purchase. Both rugs were delivered in great time and they look fantastic in our camper!
We were looking for rugs for several spaces in our home. Site was easy to navigate to find what interests us. Great variety of selection and great prices!
Every order I received was great the quality the colors, No smell I love rugs.com I'm a forever customer
Good experience. Very excited to get my new living room rug. Went with a rather bold color so hope I like it.
Love being able to choose the ones I like and put in my cart and then review and review and narrow down my selections and blow them up to look closely at the colors!
Rugs.com replied to my questions with a detailed response in e-mail. They also gave a phone number which is rare! I had concerns about the materials in the rug manufacture and they assured me that there were no added chemicals.,
I have purchased 6 rugs so far (all different sizes). I am always amazed at the quality of the rugs considering the low prices.
Great selection on the site however, pretty difficult to get a payment through check out. Couldn't get PayPal to go through how to switch to Apple Pay.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

