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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Florida
1 review
0 helpful votes
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Great variety
July 12, 2024

Wonderful selection of rugs, casual time to see all, prices are fine, and ordering was simple.

Date of experience: July 2, 2024
West Virginia
1 review
0 helpful votes
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Question On Warranty
July 12, 2024

Agent was fast & added a web-site to refer to. Also added if any assistance needed to contact customer service if there was an issue with the product.

Date of experience: July 2, 2024
Ohio
1 review
0 helpful votes
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Happy customer!
July 12, 2024

Great prices! Beautiful rugs! Speedy delivery!
The colors in my rug were just like the picture on the website. I have ordered many rugs from many different company's and Rugs.com have top them all!

Date of experience: July 2, 2024
Virginia
1 review
0 helpful votes
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Great Prices - Great Rugs!
July 12, 2024

Probably my 4th purchase. Love these RUGS. You can find most any shape, color and shipping was fast.

Date of experience: July 2, 2024
New York
1 review
0 helpful votes
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Excellent quality
July 12, 2024

I'm very pleased with the quality of my rug and it was delivered right on time

Date of experience: July 2, 2024
Colorado
1 review
0 helpful votes
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Excellent Rugs and Fast Service
July 8, 2024

Ordered a dining room rug and pad it came in within three days and it was packaged together nicely. The pad is high quality and does not slip on our hardwood floors. The rug is cushy soft and beautiful! So happy!

Date of experience: June 28, 2024
Florida
1 review
0 helpful votes
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Easy Peasy
July 7, 2024

The process was seamless. To choose, cart, apply credit and completely checkout took less than 1 min. This is my second order with Rugs.com.

Date of experience: June 27, 2024
Massachusetts
1 review
0 helpful votes
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Great selection and value
July 7, 2024

This is the 2nd or 3rd order I have placed with Rugs.com. I have been very happy with the shopping experience and also with the rugs I already have.

Date of experience: June 27, 2024
Georgia
1 review
0 helpful votes
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Frustrated
July 7, 2024

Received the rug this morning. Unfortunately the rug is not navy blue and doesn't work with my decor. How do I return it?

Date of experience: June 27, 2024
South Dakota
1 review
0 helpful votes
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Rug rugs and more rugs
July 6, 2024

Best site to find what your looking for - no sense to go to another site rugs.com has it all.

Date of experience: June 25, 2024
Indiana
1 review
0 helpful votes
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Buy all of your area rugs here!
July 5, 2024

This is the second time I have used this company and I'm 100% satisfied with the selection, delivery and quality!

Date of experience: June 25, 2024
District of Columbia
1 review
0 helpful votes
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Rugs for Camper
July 5, 2024

I found this website when I was looking for rugs for our camper. The website was very user friendly and I was able to find exactly what I envisioned for the look I wanted. The prices were so good I decided to purchase the second rug I needed at the time of my first purchase. Both rugs were delivered in great time and they look fantastic in our camper!

Date of experience: June 25, 2024
Illinois
1 review
0 helpful votes
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We were looking for rugs for several spaces in our home. Site was easy to navigate to find what interests us. Great variety of selection and great prices!

Date of experience: June 25, 2024
New York
1 review
0 helpful votes
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Outstanding
July 5, 2024

Every order I received was great the quality the colors, No smell I love rugs.com I'm a forever customer

Date of experience: June 25, 2024
Washington
1 review
0 helpful votes
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Carols Rug
July 1, 2024

Good experience. Very excited to get my new living room rug. Went with a rather bold color so hope I like it.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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Easy
July 1, 2024

Easy to use. Fair prices LOVED being able to picture it in the room with my furniture

Date of experience: June 20, 2024
Arizona
1 review
0 helpful votes
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Love being able to choose the ones I like and put in my cart and then review and review and narrow down my selections and blow them up to look closely at the colors!

Date of experience: June 20, 2024
Pennsylvania
3 reviews
0 helpful votes
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Excellent information
June 30, 2024

Rugs.com replied to my questions with a detailed response in e-mail. They also gave a phone number which is rare! I had concerns about the materials in the rug manufacture and they assured me that there were no added chemicals.,

Date of experience: June 20, 2024
Wyoming
1 review
0 helpful votes
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Love my rugs!
June 30, 2024

I have purchased 6 rugs so far (all different sizes). I am always amazed at the quality of the rugs considering the low prices.

Date of experience: June 20, 2024
Missouri
1 review
0 helpful votes
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Experience
June 30, 2024

Great selection on the site however, pretty difficult to get a payment through check out. Couldn't get PayPal to go through how to switch to Apple Pay.

Date of experience: June 20, 2024