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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Google stuff!
July 22, 2024

It took awhile to get beyond the google stuff but I hav ordered this pattern befor and loved it!

Date of experience: July 11, 2024
North Carolina
1 review
0 helpful votes
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Great I love the colors, was fun to seeing all the colors and designs.

Date of experience: July 11, 2024
California
1 review
0 helpful votes
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Well satisfied shopper
July 21, 2024

Excellent website design, simple to navigate, massive collection. Hope delivery and quality match my shopping experience

Date of experience: July 11, 2024
Connecticut
1 review
0 helpful votes
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Great Selection!
July 21, 2024

Good quality rugs for the price. Great service, fast shipping and easy return process!

Date of experience: July 11, 2024
South Carolina
1 review
0 helpful votes
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White Rug
July 21, 2024

This is my second order of this rug. My shih tzu Harry loved it in my bedroom so I'm buying him his own.
It is a good quality and I sprayed mine with a fabric guard to make it stay pretty.

Date of experience: July 11, 2024
Oklahoma
1 review
0 helpful votes
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Living Room Rugs
July 20, 2024

We were excited to find your site. We had a good experience in searching and ordering except for when you click Continue Browsing- it totally takes away all of your preferences, and then you have to start over-use the back button in the browser instead! We're anxiously awaiting the rugs.

Date of experience: July 9, 2024
Illinois
2 reviews
0 helpful votes
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Super easy!
July 19, 2024

Easy, intuitive ordering, many choices and sizes. Highly recommended!

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Rugs
July 19, 2024

Nice shopping experience, great deals and up to date variety and classics. Wish you offered pillows to match and rug wall hanging hardware. My new rugs are perfect for me and my fur babies. 😍

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Great Service & love my rugs!
July 19, 2024

I had never placed an order with Rugs.com & took a chance for some patio/deck rugs a couple of months ago. I couldn't believe how quick they were shipped & received & I really like them a lot. So much so, that I am a repeat customer. Thanks for a great product & customer service!

Date of experience: July 9, 2024
Texas
1 review
0 helpful votes
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Photo
July 19, 2024

Nice to use room photos to check sizing and placement. Great price.

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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Rug Purchase
July 19, 2024

Fairly easy
Hope I'll enjoy the color was really bright.

Date of experience: July 9, 2024
North Carolina
1 review
0 helpful votes
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No rug, no update
July 17, 2024

Rugs ship in 1-2 business days is splattered all over the site, but it's been a week and a half and my order still shows "processing". Frustrating, as I could have walked into a store 9 days ago and had a rug by now.

Date of experience: July 7, 2024
Pennsylvania
1 review
0 helpful votes
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Great rugs
July 15, 2024

Large selection and rugs seem of good quality and good reviews. Liking also that I found them on sale. Thanks!

Date of experience: July 4, 2024
California
1 review
0 helpful votes
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So Easy
July 14, 2024

Compared to buying in a physical store… so much easier (rolled carpets are heavy and hard to sift through at big box stores)

Date of experience: July 4, 2024
Georgia
1 review
0 helpful votes
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Quick and easy.
July 14, 2024

Thank you...
The rigs looks great and fits what we needed. Quick and easy.

Date of experience: July 4, 2024
South Dakota
1 review
0 helpful votes
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Fun Site
July 14, 2024

Love your site. Easy to use and I love being able to see the rug in my room.

Date of experience: July 4, 2024
New York
1 review
0 helpful votes
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Rug order
July 14, 2024

Ordering is convenient with options to view the rug in your room online. Lots of rugs to choose from.
Appreciate free shipping and returns!

Date of experience: July 4, 2024
Washington
1 review
0 helpful votes
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Super fast shipping!
July 14, 2024

Finally found a rug with right color combination of grey/beige.
We have carpeting in part of Master bathroom. Thankfully not in toilet area.
My dog decoded to "dig" a hole in carpet in front of sinks! We needed a thin rug to cover this unsightly blight on the floor.
Found the perfect one at Rugs.com.
Quick shipping, protective packaging. Great price.
Love how it looks.

Date of experience: July 4, 2024
Utah
1 review
0 helpful votes
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Second time buyer-
July 13, 2024

The use of the website is user friendly. The description and colors are spot on when the carpet arrives. I have purchased runners and an 8x10 5 years ago. I took my runners to the dry cleaner where they were professionally washed. Vacuumed the 8x10 regularly, spot cleaned, and had it professionally cleaned. They lasted 5 years and am purchasing a new 9x10 because of wanting a new design. I hope this new carpet lasts as long.

Date of experience: July 2, 2024
Georgia
1 review
0 helpful votes
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Rug shopping
July 12, 2024

Easy to look at and great selection compared to other websites. When I'm in the market for another rug I'll definitely go to your site!👍

Date of experience: July 2, 2024