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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Rug for entry
August 4, 2024

Good selection and prices. Have done business with Rugs.com and good customer service.

Date of experience: July 25, 2024
Utah
1 review
0 helpful votes
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Fun rugs!
August 3, 2024

It was a bit harder than usual but it may have been because I couldn't decide exactly what I wanted.

Date of experience: July 23, 2024
North Carolina
1 review
0 helpful votes
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Quick and Easy!
August 2, 2024

Using the filters for size and desired color made the process quick and easy. 😊 Thanks!

Date of experience: July 23, 2024
Montana
1 review
0 helpful votes
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Area rugs
August 2, 2024

I really like the show me this in my room application. This way I know what size to order, and how it looks in my room.

Date of experience: July 23, 2024
Oregon
1 review
0 helpful votes
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Excellent Rugs
August 2, 2024

This is my third time buying a rug from Rugs. Com. I love my rugs!

Date of experience: July 22, 2024
New York
1 review
0 helpful votes
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I love the rugs that are offered here...I have ordered before and am always pleased...

Date of experience: July 22, 2024
Washington
1 review
0 helpful votes
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Easy
July 29, 2024

Easy to use large amount to choose from different areas was able to get good idea what it would look like

Date of experience: July 18, 2024
Colorado
1 review
0 helpful votes
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Great customer service
July 29, 2024

I had to return a rug because I had misread the information and the rug would not work where I needed it. Rugs.com went above expectations to take care of the problem! I ordered a replacement immediately.

Date of experience: July 18, 2024
Virginia
1 review
0 helpful votes
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Good experience
July 29, 2024

First time I purchased from you.
Nice selection.
Very easy checkout.

Date of experience: July 18, 2024
California
2 reviews
0 helpful votes
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Fast and easy!
July 29, 2024

Fast and easy ordering. I am surprised how many sizes and colors there are to choose from. I hope to leave another review when I receive the rug.

Date of experience: July 18, 2024
Kansas
1 review
0 helpful votes
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Good job
July 28, 2024

I enjoyed shopping on your site for the first time, I hope I am happy with my purchase.

Date of experience: July 18, 2024
Texas
1 review
0 helpful votes
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Great selection and price!
July 28, 2024

Great selection and sizes to choose from! Found the perfect rugs and colors for my home. Easy checkout, discounts available, and FREE shipping!

Date of experience: July 18, 2024
Virginia
1 review
0 helpful votes
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Great rugs
July 28, 2024

Easy shopping with discounts!
Free shipping! Good looking hope it's as nice as the picture. I will let you know when they get here.

Date of experience: July 18, 2024
Colorado
1 review
0 helpful votes
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Rugs.com order
July 28, 2024

Just ordered from rugs.com, the website made it super easy

Date of experience: July 18, 2024
Florida
1 review
0 helpful votes
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Paypal
July 27, 2024

Doesn't work tried multiple times. Super annoying.

Date of experience: July 16, 2024
Ohio
1 review
0 helpful votes
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Great prime day prices
July 26, 2024

Just upgraded 4 rugs due to the awesome prices. All rugs appear to be of decent to good quality.

Date of experience: July 16, 2024
Washington
1 review
0 helpful votes
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Reality decision making
July 26, 2024

"See it in my room" was of high value to us and the feature was very easy to use. I tried several sizes and combinations of shapes to arrive at the final design.

Date of experience: July 16, 2024
Virginia
1 review
0 helpful votes
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Rug purchase
July 26, 2024

Easy to follow instructions, clear information. Looking forward to my new rugs!

Date of experience: July 16, 2024
Virginia
2 reviews
0 helpful votes
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Poor delivery service!'!
July 25, 2024

You continue to use FedEx who have become very unreliable! Originally told would arrive 7/11, then 7/17! Then 7/16 and now 7/17! The reason I ordered from Rugs,com because in the past I would receive the rug in 2 days and I have purchased many rugs but no more D

Date of experience: July 15, 2024
Florida
1 review
0 helpful votes
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Great price. Great selection
July 22, 2024

Loved looking thru the rugs and loved the filters.

Date of experience: July 11, 2024