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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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New York
1 review
0 helpful votes
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So easy!
September 28, 2024

It was so easy to shop for the kind of rug I wanted, the color, the size and the shape. The prices are great too!

Date of experience: September 18, 2024
South Carolina
1 review
0 helpful votes
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Great site! Tons of rugs!
September 28, 2024

Many rugs to choose from. Easy to navigate site. This is my 3rd purchase from Rugs.com I have been extremely satisfied with all.

Date of experience: September 18, 2024
Virginia
1 review
0 helpful votes
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I love rugs.com
September 28, 2024

The rugs I have ordered arrived quickly at my house. The best service and ordering is easy.

Date of experience: September 18, 2024
New York
1 review
0 helpful votes
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Great so far
September 28, 2024

Hopefully it is as beautiful as the picture. If not it says free returns...so that is why I ordered from them

Date of experience: September 17, 2024
Iowa
1 review
0 helpful votes
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Bad just.now. I will have to send them back because I pressed the wrong color for the rugs I just orderd.

Date of experience: September 17, 2024
Georgia
2 reviews
0 helpful votes
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Henry's Rug
September 27, 2024

Very good process cant wait to see the rug and its quality

Date of experience: September 17, 2024
Indiana
1 review
0 helpful votes
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Easy experience
September 27, 2024

Saw rugs.com advertised and looked through the site. Sale was happening so we decided to take the plunge. Hopefully the quality is good.

Date of experience: September 17, 2024
Oklahoma
4 reviews
0 helpful votes
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Great rug
September 27, 2024

Used this service before. The rug is of great quality and color. It came very quickly.

Date of experience: September 17, 2024
Virginia
1 review
0 helpful votes
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Great Service
September 27, 2024

I have used this company many times and have always been pleased product as described and service.

Date of experience: September 17, 2024
Puerto Rico
1 review
0 helpful votes
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Fun shopping
September 27, 2024

Un to shop for living room rugs with the filters! Got what I wanted fairly quickly. So many it was hard to pick but I enjoyed the app.

Date of experience: September 17, 2024
California
1 review
0 helpful votes
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Beautiful Rug selections
September 27, 2024

Very easy to maneuver website and pay. Colors appear vibrant and sharp.Haven't received my rug yet but anticipate total satisfaction.

Date of experience: September 16, 2024
Puerto Rico
1 review
0 helpful votes
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Great service
September 27, 2024

Excited to see my rug! Easy ordering platform. I highly recommend

Date of experience: September 16, 2024
Illinois
1 review
0 helpful votes
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Feels cheap and doesn't stay flat
September 25, 2024

We got the Orleans rug in 12x12. The color is mixed of slate gray, blue and ivory. Perfect size but the rug feels very synthetic/plastic texture. It looks great from far away but when you get closer and see it up close it doesn't look high end. The rug also doesn't stay flat even though we have tried to weight it down. You get what you pay for

Date of experience: September 15, 2024
North Carolina
3 reviews
0 helpful votes
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Rugs.com is dependable and reliable
September 20, 2024

I have purchased several rugs from Rugs.com and have been extremely happy/satisfied with their products and the quick delivery of their rugs. Every rug I have purchased has been just as it is described on their website and, the rugs are of a much better quality than I had assumed they would be! After shopping around town for quality rugs at an affordable price I am convinced I need look no further than rugs.com and will continue to purchase from them from now on. I highly recommend this site.

Date of experience: September 10, 2024
Pennsylvania
1 review
0 helpful votes
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Return customer
September 20, 2024

Always happy with my purchases from here. Beautiful, durable rugs at a fraction of the cost elsewhere.

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Great selection
September 20, 2024

Hard time selecting so many choices. Just about every size and shape you can think of,plus very easy ordering.;

Date of experience: September 10, 2024
Arizona
1 review
0 helpful votes
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Runners
September 20, 2024

Delighted with my two runner rugs. They come well packed( rolled), open nicely and are ready to grace my hallways.

Date of experience: September 10, 2024
Florida
1 review
0 helpful votes
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Not what I expected
September 16, 2024

The rug I purchased is very pretty how ever it is very thin and light weight. When I laid it on the floor it would move around and does not stick to the floor. This can allow for someone to slip and fall.

Date of experience: September 5, 2024
Florida
1 review
0 helpful votes
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Fast and easy
September 16, 2024

Easy purchase. Found what I was looking for easily and checkout was a breeze.

Date of experience: September 5, 2024
New York
1 review
0 helpful votes
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Nice comfy cozy warm washable stuff
September 15, 2024

Wonderfully experience all the time morning and night

Date of experience: September 5, 2024