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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,565 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Indiana
1 review
0 helpful votes
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Karl Rocked It
October 4, 2024

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Date of experience: September 24, 2024
Florida
1 review
0 helpful votes
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Easy to Buy!
October 4, 2024

Website was easy to navigate, search and order. Smooth process! Will use again!

Date of experience: September 24, 2024
Maine
1 review
0 helpful votes
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Just The Right Rug
October 4, 2024

I have ordered from Rugs.com before and was very satisfied with my purchase. I didn't hesitate to but this rug after having such good experience with the first one I purchased. I can always find the kind of rug I want and the designs I like with Rugs.com.

Date of experience: September 24, 2024
South Carolina
1 review
0 helpful votes
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Just the touch we need!
October 4, 2024

Very easy and calm experience. This will add just the finishing touch to our porch. And the sale helped in making the decision.

Date of experience: September 24, 2024
North Carolina
1 review
0 helpful votes
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Frustration
September 30, 2024

I set up an account with you and became a first-time buyer. From what I read on your website this entitled me to a 10% discount. I placed the order but was unable to find any way to recoup my 10% discount. Has this become invalid and is no longer your practice.

Date of experience: September 19, 2024
California
1 review
0 helpful votes
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Great Customer Service!
September 30, 2024

Had a question today and it was answered in under 5 minutes! Very happy with my purchases!

Date of experience: September 19, 2024
Oregon
1 review
0 helpful votes
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Professional and easy
September 30, 2024

Very easy to use. The choices were clear and very easy to read.

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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Nice variety and great prices. I am anxious to receive it. Thank you.

Date of experience: September 19, 2024
Georgia
1 review
0 helpful votes
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Rugs Galore
September 29, 2024

This is my go to place whenever I want or need a new rug. Now using my Amazon account makes it even easier to complete my purchase! This is fantastic!

Date of experience: September 19, 2024
Michigan
1 review
0 helpful votes
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Ease of site use
September 29, 2024

So easy to use your site love love love love your rugs. My grandchildren have had two of your washable rugs and kept telling me I should order one or two for my home.

Date of experience: September 19, 2024
Pennsylvania
1 review
0 helpful votes
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Simple and easy
September 29, 2024

Navigating rug.com was simple and easy. I love they have deals all the time and I have found a great rug I'm hoping with go with my living room!

Date of experience: September 18, 2024
Illinois
1 review
0 helpful votes
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Beautiful Rugs
September 28, 2024

Love how easy it is to order from your site! The new rugs look and feel amazing!

Date of experience: September 18, 2024
Georgia
1 review
0 helpful votes
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Simply easy to find desired item
September 28, 2024

Always easy to scroll and locate items of choice. So many items to select from. Sometimes difficult to make choices.

Date of experience: September 18, 2024
California
3 reviews
0 helpful votes
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It was very easy to pick new rugs with all the sizes given and great prices! It was also cheaper than getting my old rugs cleaned!

Date of experience: September 18, 2024
Texas
1 review
0 helpful votes
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Poor customer service
September 28, 2024

I was trying to order rugs and when I was checking out it keep telling me my phone number was invalid and it wasn't. The customer service person told me I needed to refresh my computer and reorder the rugs. Really I did this and still said my phone number was invalid.

Date of experience: September 18, 2024
Michigan
1 review
0 helpful votes
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Ordering was easy
September 28, 2024

Ordering was easy now waiting to see quality of product.

Date of experience: September 18, 2024
New York
1 review
0 helpful votes
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So easy!
September 28, 2024

It was so easy to shop for the kind of rug I wanted, the color, the size and the shape. The prices are great too!

Date of experience: September 18, 2024
South Carolina
1 review
0 helpful votes
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Great site! Tons of rugs!
September 28, 2024

Many rugs to choose from. Easy to navigate site. This is my 3rd purchase from Rugs.com I have been extremely satisfied with all.

Date of experience: September 18, 2024
Virginia
1 review
0 helpful votes
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I love rugs.com
September 28, 2024

The rugs I have ordered arrived quickly at my house. The best service and ordering is easy.

Date of experience: September 18, 2024
New York
1 review
0 helpful votes
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Great so far
September 28, 2024

Hopefully it is as beautiful as the picture. If not it says free returns...so that is why I ordered from them

Date of experience: September 17, 2024