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Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Easy to shop and great descriptions! Can't wait to get my new rug and complete my room!
Easy to use site, great variety and many up to date,modern as well as classic patterns, sizes
I ordered the very large tribal rug for our back patio a couple of months ago. We have had many compliments on it. Now I just ordered a 4x6 one to match. The order was quick and the rug was very easy to find. Thank you
Easy and quick to use super delightful way to purchase rugs especially rugs of the same pattern.
Good, like being able to see product in my room. Bought rugs from there before. They were beautiful but shed and continue to do so. Hope better luck with these. Sales people very helpful.
I've rented a home with disintegrating vacuum slaying carpet as long as I can. People stumble on it. So I looked at WorldMarket at larger area rugs. Just depressing.
By contrast, this vendor's site in three clicks had an impressive array of natural fiber 10x13 rugs that were SUPER easy to navigate.
Ease of navigation and selection and checkout are top notch. So pleasant.
Easy, good selection, good prices, easy checkout. I will definitely shop here for our next rug.
Yusuf helped find my acct since I entered it with a typo. He then fixed my acct and sent me a link to set up an acct properly. Now, I notice the item is on sale for 50% off. Can I get that discount since the transaction hasn't been processed yet by my bank? And I have not yet recd the rug? Thank you.
Great Experience. The website was easy to use and was able to use PayPal, too. Thank you so much.
I found a really pretty lavender rug that will be perfect in my new bedroom in my new house. Shopping and purchasing was very easy, good price and free shipping.
Have used this site in the past, or rather my wife has. Quite the selection and if you purchase it on sale it is even better.
Wonderful selection of area rugs.
I like the filters which makes it easy to browse for the features I am looking for; and the prices are great!
I had just a little trouble because I ordered 2 rugs at first and wanted to add a third one of a different size. Once I figured that out the rest was very easy. In the interest of full disclosure, I am 83 yrs old.
Rugs.com is such a straightforward site. The options for size, color, rug materials are there to click; and BOOM, you're done. I have ordered from them a few times and am always pleased with the quality and prices.
Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

