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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,562 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Great Experience
October 12, 2024

Easy to shop and great descriptions! Can't wait to get my new rug and complete my room!

Date of experience: October 1, 2024
Michigan
1 review
0 helpful votes
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Decorating with flair
October 11, 2024

Easy to use site, great variety and many up to date,modern as well as classic patterns, sizes

Date of experience: October 1, 2024
Texas
1 review
0 helpful votes
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Tribal rug
October 11, 2024

I ordered the very large tribal rug for our back patio a couple of months ago. We have had many compliments on it. Now I just ordered a 4x6 one to match. The order was quick and the rug was very easy to find. Thank you

Date of experience: October 1, 2024
Washington
1 review
0 helpful votes
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Happy order
October 11, 2024

Easy and quick to use super delightful way to purchase rugs especially rugs of the same pattern.

Date of experience: October 1, 2024
Maryland
1 review
0 helpful votes
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Good
October 11, 2024

Good, like being able to see product in my room. Bought rugs from there before. They were beautiful but shed and continue to do so. Hope better luck with these. Sales people very helpful.

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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A pleasant surprise
October 6, 2024

I've rented a home with disintegrating vacuum slaying carpet as long as I can. People stumble on it. So I looked at WorldMarket at larger area rugs. Just depressing.
By contrast, this vendor's site in three clicks had an impressive array of natural fiber 10x13 rugs that were SUPER easy to navigate.
Ease of navigation and selection and checkout are top notch. So pleasant.

Date of experience: September 26, 2024
Virginia
1 review
0 helpful votes
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Looks great
October 6, 2024

Very easy to navigate and was happy to see how it should look in my space

Date of experience: September 26, 2024
Kansas
1 review
0 helpful votes
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Good experience
October 6, 2024

Easy, good selection, good prices, easy checkout. I will definitely shop here for our next rug.

Date of experience: September 26, 2024
Colorado
1 review
0 helpful votes
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Yusuf was excellent
October 6, 2024

Yusuf helped find my acct since I entered it with a typo. He then fixed my acct and sent me a link to set up an acct properly. Now, I notice the item is on sale for 50% off. Can I get that discount since the transaction hasn't been processed yet by my bank? And I have not yet recd the rug? Thank you.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Rug purchase
October 6, 2024

Great Experience. The website was easy to use and was able to use PayPal, too. Thank you so much.

Date of experience: September 25, 2024
Louisiana
1 review
0 helpful votes
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Great rugs
October 6, 2024

Always affordable rugs,they often have great sales.
Good quality.

Date of experience: September 25, 2024
Oklahoma
1 review
0 helpful votes
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New rug for new house
October 5, 2024

I found a really pretty lavender rug that will be perfect in my new bedroom in my new house. Shopping and purchasing was very easy, good price and free shipping.

Date of experience: September 25, 2024
Ohio
1 review
0 helpful votes
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Fun shopping trip
October 5, 2024

Have used this site in the past, or rather my wife has. Quite the selection and if you purchase it on sale it is even better.
Wonderful selection of area rugs.

Date of experience: September 25, 2024
Texas
1 review
0 helpful votes
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Many Options!
October 5, 2024

I like the filters which makes it easy to browse for the features I am looking for; and the prices are great!

Date of experience: September 24, 2024
Arizona
1 review
0 helpful votes
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Turkish rugs
October 5, 2024

I had just a little trouble because I ordered 2 rugs at first and wanted to add a third one of a different size. Once I figured that out the rest was very easy. In the interest of full disclosure, I am 83 yrs old.

Date of experience: September 24, 2024
Nevada
1 review
0 helpful votes
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Beautiful Choices
October 5, 2024

Easy to see all the different colors and shapes of the rugs

Date of experience: September 24, 2024
New York
1 review
0 helpful votes
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Two rugs
October 4, 2024

Lots to choose from; easy to order ———good prices.

Date of experience: September 24, 2024
California
3 reviews
0 helpful votes
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Very pleased
October 4, 2024

Rugs.com is such a straightforward site. The options for size, color, rug materials are there to click; and BOOM, you're done. I have ordered from them a few times and am always pleased with the quality and prices.

Date of experience: September 24, 2024
Missouri
1 review
0 helpful votes
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Area rug
October 4, 2024

I looked at almost 1000 rugs and the ease was great

Date of experience: September 24, 2024
Indiana
1 review
0 helpful votes
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Karl Rocked It
October 4, 2024

Purchasing for a tax-exempt organization is normally a frustrating experience. Karl stayed on-line via chat with me from the initial inquiry to the resolution of the tax exemption process. I didn't expect that level of attention! Thanks, Rugs.com! I'll be back!

Date of experience: September 24, 2024