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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Very user-friendly and easy to navigate your website.
Web site was easy to navigate, lots of selection, sizes and colors
Love my bright new modern abstract area rug. Beautiful
I had some difficulty with Paypal password but got it figured.
Easy to order, lots of colors and styles love the app so I can see how it looks in my room
Finding the rug we wanted was easy. The only issue is when I tried to place my order, it said my phone number was invalid. I contacted Customer Service, Rick, and he walked me through how to get your site to accept my phone number.
So many beautiful rugs to choose from. Ordering was quick and easy.
Lots of sizes and colors. Good reviews.plenty of ways to see your rug ahead of time.
I needed to replace a rug i had, and i found it again on Rugs.com. Yay!
It was very easy finding something I liked. I thought it was going to be a long long process but it took less time than I ever would have imagined. Thank you!
So far, I've purchased four of different sizes and all with styles that fit the room and compliment the house. They all show up quickly which is nice.
The selections are wonderful and very good descriptions are provided.
Site very easy to navigate. They have everything together so you don't not have to jump all around to find what you want. GREAT SELECTION!
Just placed first order have not received yet.Hopefully, it coabsolutely and rubs are high quality and in good condition.Website was easy to work with
I have just ordered my fourth rug is this color and design. I enjoy having them in different rooms; they add dimension to my Asian decor. They are just beautiful, and I may need more!
They are all very lovely, colors are great!
They look like good quality, since they show you up close the material. Can't wait!
It's easy to find for the items I wanted. There are many options.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

