Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Larry B.
Unfollow Larry B.
Share Review
Report Review

Office rug
November 22, 2024

Easy, had exactly what I was looking for in color and size

Date of experience: November 11, 2024
Tennessee
1 review
0 helpful votes
Follow Marie A.
Unfollow Marie A.
Share Review
Report Review

Excellent and Excited!
November 22, 2024

Filtering was simple; great page loads… the page loaded 84 per page quickly and with no bandwidth issues. Sorted through and found/selected a beautiful rug; checkout was secure and easy. I gave four stars because it would be nice to have an eta estimate on ground shipping.

Date of experience: November 11, 2024
Tennessee
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Good and easy
November 18, 2024

Fast and easy ordering, it had great reviews so I feel sure the rug will be great. Excited to receive it.

Date of experience: November 7, 2024
Nevada
1 review
0 helpful votes
Follow Venessa G.
Unfollow Venessa G.
Share Review
Report Review

Rugs.com easy to shop
November 18, 2024

Easy to shop with choosing rugs! Picked out the rugs to match my other rugs I got on same site

Date of experience: November 7, 2024
Georgia
1 review
0 helpful votes
Follow Jane F.
Unfollow Jane F.
Share Review
Report Review

Rug purchase
November 18, 2024

Site is easy to use. Love the see it in your room function!

Date of experience: November 7, 2024
Georgia
1 review
0 helpful votes
Follow Kayce C.
Unfollow Kayce C.
Share Review
Report Review

First order ever with this company
November 17, 2024

The only problem I had was adding another rug to my cart. I sent an email to customer service and within 5 minutes it was working. Would recommend this company.

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
Follow Jane M.
Unfollow Jane M.
Share Review
Report Review

Terrific
November 17, 2024

Great fun looking through all the rugs. Easy to use, easy to buy.

Date of experience: November 6, 2024
Florida
1 review
0 helpful votes
Follow Gail P.
Unfollow Gail P.
Share Review
Report Review

Rugs.com beats the rest!
November 16, 2024

I adore my two rugs! Just ordered a third! Beautiful everything! No other rug company has what they have! Incredibly beautiful! And customer service is the very best money can ever buy!

Date of experience: November 6, 2024
Utah
1 review
0 helpful votes
Follow nancy E.
Unfollow nancy E.
Share Review
Report Review

Best help ever!
November 16, 2024

I was so frustrated looking for a rug. THen I came across Rugs.com and it was so easy to find what I was looking for. You can bet I will be a forever customer.

Date of experience: November 6, 2024
South Carolina
1 review
0 helpful votes
Follow S A D.
Unfollow S A D.
Share Review
Report Review

Great Indoor/Outdoor Rugs
November 16, 2024

Just ordered the 3rd & 4th Modern Rug. These two will go on our Lanai and am looking forward to "finishing" off the floor. The rugs are a wonderful asset to the room.

Date of experience: November 6, 2024
North Carolina
1 review
0 helpful votes
Follow Kathleen Y.
Unfollow Kathleen Y.
Share Review
Report Review

Phone Number Problem
November 16, 2024

When I tried to enter my order on line and entered my phone number it said my phone number was in valid.
I called customer service.
I was told to put +1 in front of my phone number.
It then worked and completed my order.

I thought that was a strange "fix"

Date of experience: November 6, 2024
Mississippi
1 review
0 helpful votes
Follow Sharon H.
Unfollow Sharon H.
Share Review
Report Review

Fast ordering
November 16, 2024

I've always been happy with every rug I've ordered from Rugs.com. They are true to their pictures and are high quality

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
Follow Lucille G.
Unfollow Lucille G.
Share Review
Report Review

Love the rugs
November 16, 2024

Very easy to find what I was looking for. Just waiting to see the rug in person

Date of experience: November 6, 2024
Arizona
1 review
0 helpful votes
Follow Lisa R.
Unfollow Lisa R.
Share Review
Report Review

Great selection
November 16, 2024

So many wonderful options. Great prices. Love the view in your room feature.

Date of experience: November 6, 2024
New York
1 review
0 helpful votes
Follow Faye Y.
Unfollow Faye Y.
Share Review
Report Review

Great selection
November 16, 2024

I like the closeup photos of the texture and height of the rug selections. I want to make sure that the rugs are not made up of loops. My strong Dyson pulls up the loops in other rugs and makes runs in new rugs. I won't buy that type of weave again in my rug selections.

Date of experience: November 6, 2024
Missouri
1 review
0 helpful votes
Follow donna Y.
Unfollow donna Y.
Share Review
Report Review

Repeat Customer
November 16, 2024

I knew exactly what I wanted and where to find it. I love the colors in the runners that I chose and the quality is great.

Date of experience: November 6, 2024
Florida
1 review
0 helpful votes
Follow Dennis A.
Unfollow Dennis A.
Share Review
Report Review

New beach carpet
November 16, 2024

So far so good. Will let you know after delivery. Will complete review if deliver goes as advertised. Great looking carpet. Will also update on quality.

Date of experience: November 6, 2024
Texas
1 review
0 helpful votes
Follow Katrina E.
Unfollow Katrina E.
Share Review
Report Review

Rug shopping
November 16, 2024

Finding and buying was easy, I'm hoping the quality is decent.

Date of experience: November 5, 2024
California
1 review
0 helpful votes
Follow Alan N.
Unfollow Alan N.
Share Review
Report Review

Rugs!
November 16, 2024

The website made very easy to select Size, and check out was a breeze!

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
Follow Jean S.
Unfollow Jean S.
Share Review
Report Review

Many options and sizes to choose from
November 16, 2024

I needed a 12'x16', a 3'x5' and a 12' runner. I was able to get all 3 in the same design! Perfect for our new home after our old one went up in flames from the Smokehouse Creek Wildfire in the Texas panhandle. Thank you RUGS.COM for making it stress free. I will be back to shop for bedroom rugs.

Date of experience: November 5, 2024