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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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Filtering was simple; great page loads… the page loaded 84 per page quickly and with no bandwidth issues. Sorted through and found/selected a beautiful rug; checkout was secure and easy. I gave four stars because it would be nice to have an eta estimate on ground shipping.
Fast and easy ordering, it had great reviews so I feel sure the rug will be great. Excited to receive it.
Easy to shop with choosing rugs! Picked out the rugs to match my other rugs I got on same site
The only problem I had was adding another rug to my cart. I sent an email to customer service and within 5 minutes it was working. Would recommend this company.
I adore my two rugs! Just ordered a third! Beautiful everything! No other rug company has what they have! Incredibly beautiful! And customer service is the very best money can ever buy!
I was so frustrated looking for a rug. THen I came across Rugs.com and it was so easy to find what I was looking for. You can bet I will be a forever customer.
Just ordered the 3rd & 4th Modern Rug. These two will go on our Lanai and am looking forward to "finishing" off the floor. The rugs are a wonderful asset to the room.
When I tried to enter my order on line and entered my phone number it said my phone number was in valid.
I called customer service.
I was told to put +1 in front of my phone number.
It then worked and completed my order.
I thought that was a strange "fix"
I've always been happy with every rug I've ordered from Rugs.com. They are true to their pictures and are high quality
Very easy to find what I was looking for. Just waiting to see the rug in person
So many wonderful options. Great prices. Love the view in your room feature.
I like the closeup photos of the texture and height of the rug selections. I want to make sure that the rugs are not made up of loops. My strong Dyson pulls up the loops in other rugs and makes runs in new rugs. I won't buy that type of weave again in my rug selections.
I knew exactly what I wanted and where to find it. I love the colors in the runners that I chose and the quality is great.
So far so good. Will let you know after delivery. Will complete review if deliver goes as advertised. Great looking carpet. Will also update on quality.
Finding and buying was easy, I'm hoping the quality is decent.
I needed a 12'x16', a 3'x5' and a 12' runner. I was able to get all 3 in the same design! Perfect for our new home after our old one went up in flames from the Smokehouse Creek Wildfire in the Texas panhandle. Thank you RUGS.COM for making it stress free. I will be back to shop for bedroom rugs.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

