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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

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Montana
1 review
0 helpful votes
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Great quality!
November 30, 2024

I've bought several rugs from here over the years and have never disliked one of them!

Date of experience: November 19, 2024
Georgia
1 review
0 helpful votes
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Service very good
November 30, 2024

Very easy to order and broad assortment of colors and sizes.

Date of experience: November 19, 2024
Washington
1 review
0 helpful votes
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Online order entry site is awful
November 30, 2024

After multiple failed attempts, tried chat. Advised to use unlabeled " country button" to id a US phone number. Continued to have similar issues entering city.

Date of experience: November 19, 2024
California
1 review
0 helpful votes
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Rug
November 30, 2024

I enjoyed having the view in room feature and being able to compare different rugs.

Date of experience: November 19, 2024
Alabama
1 review
0 helpful votes
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The size & styles I want
November 29, 2024

I usually find the size and colors I want., I heard aboutrugs.com from my daughter Aleyx, who has had a Salon she always had new rugs. She said it was the thing she could just pick out a rug and they delivered, now. This is where I've been getting my rugs and I've been satisfied as long as they don't run out of the one I want.

Date of experience: November 19, 2024
Maryland
1 review
0 helpful votes
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Decisions decisions!
November 29, 2024

So many rugs to choose from. Great styles, beautiful colors, all sizes!

Date of experience: November 19, 2024
Georgia
1 review
0 helpful votes
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Outdoor rug
November 29, 2024

Amazingly fast delivery! Very happy with rug that I'm using at the front door. Colors are great!

Date of experience: November 19, 2024
Michigan
1 review
0 helpful votes
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Great site
November 29, 2024

Great quality, terrific price! Delivery was fast and accurate!

Date of experience: November 19, 2024
Minnesota
1 review
0 helpful votes
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Excellent website
November 29, 2024

I would give five stars however I have one suggestion.
I wish there was an easier, user-friendly way to add multiple rugs so you can visually see what they would all look like together. I have an "L" shaped area that needs two rugs. I also have another area that I'd like to see with three rugs. Because of the "shapes" option, it's nice to see if different shaped rugs visually look good together.

So far in order to do this, I had to take a screen shot of my first rug in place, then when I add the next rug, I use my first rug picture but then it still has the arrows on the picture. I think this could easily be done if you allow the user to save their pictures within the app.

Date of experience: November 18, 2024
California
3 reviews
0 helpful votes
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GREAT VARIETY OF RUGS
November 25, 2024

I am always looking for great deals and rugs are no exception. I am replacing several worn out rugs and Rug.com rescued me. The selections, styles, designs, sizes and especially the prices were overwhelming on my limited budget. I will recommend Rug.com to all of my acquaintances asking about my rug choices. Thanks

Date of experience: November 15, 2024
Oklahoma
1 review
0 helpful votes
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So far good haven't received the rug yet just ordered it!

Date of experience: November 14, 2024
Illinois
1 review
0 helpful votes
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Varieties.- colors and sizes
November 25, 2024

Variety of colors.
Varieties of prices.
Varieties of sizes.
The delivery date options, including standard delivery and express, were quick.
I haven't received the item yet to validate its quality and delivery date at the time of this survey.

Date of experience: November 14, 2024
Ohio
1 review
0 helpful votes
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Quick and easy
November 24, 2024

Always easy to order and reliable for fast delivery

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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Placing order
November 24, 2024

Very user-friendly and easy to navigate your website.

Date of experience: November 14, 2024
North Carolina
1 review
0 helpful votes
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First experience with washable rug
November 24, 2024

Web site was easy to navigate, lots of selection, sizes and colors

Date of experience: November 14, 2024
California
1 review
0 helpful votes
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Great Design, quality, and price
November 24, 2024

Love my bright new modern abstract area rug. Beautiful

Date of experience: November 14, 2024
Alabama
1 review
0 helpful votes
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Sucessful transaction
November 24, 2024

I had some difficulty with Paypal password but got it figured.

Date of experience: November 14, 2024
New York
1 review
0 helpful votes
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Great rugs
November 24, 2024

Easy to order, lots of colors and styles love the app so I can see how it looks in my room

Date of experience: November 14, 2024
Colorado
1 review
0 helpful votes
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Rug runner
November 24, 2024

Finding the rug we wanted was easy. The only issue is when I tried to place my order, it said my phone number was invalid. I contacted Customer Service, Rick, and he walked me through how to get your site to accept my phone number.

Date of experience: November 14, 2024
Minnesota
1 review
0 helpful votes
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Awesome Experience
November 24, 2024

So many beautiful rugs to choose from. Ordering was quick and easy.

Date of experience: November 13, 2024