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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
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Shopping for Rug Runners
January 5, 2025

A lot to select from and all very beautiful, was hard to decide.

Date of experience: December 26, 2024
Texas
1 review
0 helpful votes
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Runner and non slip pad
January 5, 2025

Ease of ordering this rug and pad. Nice selection.

Date of experience: December 26, 2024
Massachusetts
1 review
0 helpful votes
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Great service!
January 5, 2025

Called customer service about an order and everything was explained.

Date of experience: December 26, 2024
New York
1 review
0 helpful votes
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Colorful experience!
January 5, 2025

I liked the various sizes offered after setteling on what I needed. The sale prices were incredable!

Date of experience: December 25, 2024
New York
1 review
0 helpful votes
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Fantastic
January 5, 2025

A nice experience, they have many colors and designs. I am very anxious for the purchase I made to arrive soon.

Date of experience: December 25, 2024
Tennessee
1 review
0 helpful votes
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Nice
January 4, 2025

Beautiful rugs. Lots of selection. Very affordable. Easy check out

Date of experience: December 25, 2024
Indiana
1 review
0 helpful votes
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Easy to order
January 4, 2025

Easy and priced right...will order again soon.
Have bought before and always been satisfied...

Date of experience: December 25, 2024
Virginia
1 review
0 helpful votes
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Wonderful experience
January 4, 2025

Very fast process and ease of transaction. System is very user friendly and the free delivery is a game plan.

Date of experience: December 24, 2024
District of Columbia
1 review
0 helpful votes
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Grea t customer service
January 3, 2025

Casey was the most professional, knowledgeable and courteous representative I have had the pleasure of dealing with. This is the first time I have worked with your company and I can't say with sincerity this experience was better than any of your competitors that I have used in the past. Rugs.com will be my first choice in the future.
M.Miller

Date of experience: December 23, 2024
Illinois
1 review
0 helpful votes
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Dirty and smells
January 1, 2025

Rug came dirty and smells bad. Sadly need to return

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Wow
December 31, 2024

Fastest service anywhere, free shipping, the colors in the sample rug I ordered were accurate. I'm ordering the size I need and looking forward to a great rug!

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Great sales
December 29, 2024

I have purchased from Rugs.com in the past. Great selection of rugs and terrific sales with affordable prices!

Date of experience: December 19, 2024
South Carolina
1 review
0 helpful votes
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Easy as could be...
December 29, 2024

Navigating the website and closing the sale was a very easy and simple process

Date of experience: December 19, 2024
New Mexico
1 review
0 helpful votes
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Rugs galore
December 29, 2024

Great choices great prices. I've bought rugs here before and everyone compliments them. Merry Christmas

Date of experience: December 19, 2024
Massachusetts
1 review
0 helpful votes
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Runner
December 29, 2024

Excellent from start to delivery. Product well packaged

Date of experience: December 19, 2024
Florida
1 review
0 helpful votes
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Top shelf
December 29, 2024

Wonderful products and amazing service! Ordering from their website is a breeze and delivery is prompt.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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Not sure yet
December 29, 2024

The rug looks great and ordering was easy. The previous rug pad I purchased left marks on my porch, like a stencil of the back of the pad. It's very frustrating and will not wash off. Also, I do not like given out my phone number and if I immediately start to get text spam, I will believe it to be RUGS.com unless you convince otherwise.

Date of experience: December 18, 2024
Maryland
2 reviews
0 helpful votes
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Rug order
December 29, 2024

It was easy to order from your website. I don't have the rugs yet, so can't speak about the rugs themselves. I look forward to receiving them.

Date of experience: December 18, 2024
South Carolina
1 review
0 helpful votes
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New customer
December 29, 2024

New customer and it was very easy using site. Can't wait to see rug.

Date of experience: December 18, 2024
California
1 review
0 helpful votes
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Quick & easy
December 29, 2024

Smooth effortlessly, whole process took less than 10 minutes

Date of experience: December 18, 2024