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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Viewing and buying rugs was easy and friendly experience. Detailed information about the rugs was very useful.
It took me quite a while to figure out that you wanted me to put a +1 at the beginning of my phone number. The example in the box just showed a 10 digit phone number without a country code. I entered my 10 digit phone number multiple times and kept getting a "Invalid phone number" message. This is poor design and sloppy thinking on the part of your programmers. I finally guessed that the country code was needed and the order went through. Hopefully the rug will be good. So far you are off to a bad start.
I have recently begun to remodel the rooms in my house. The rugs I ordered came quickly and well wrapped. The rug pads are a good quality, and I would recommend. The rug for room 1 is very soft and has beautiful colors. I really like that the folds and creases worked out quickly and the rug lays flat. The rug for room 2 is equally nice but I ordered the wrong size. I am glad Rugs.com has free returns and I just shipped it back today. Hoping the refund will be handled shortly. I have ordered a new rug in a different size and different make due to the fact the original rug didn't come in the size I needed. I will be ordering another rug in the coming weeks. You have a very wide selection. I would encourage buyers to read the descriptions carefully and look closely at all photos. Sometimes there are colors that you don't want in your pattern and beiges and greys are sometimes hard to discern.
The rugs live up to the quality advertised. I have purchased their rugs in 2 different residences, maybe 3.
If you have any problems they are great in customer support.
Great choices and great prices
I repeat great choices great prices
I have ordered many times from rugs.com and have never been disappointed!
Very easy shopping experience and check out. Purchased rugs in the past. Very happy with quality.
I tried to order via telephone since I had questions. Of course their customer service is located outside of the United States. To make a two day long story short by the time I was able to place my order via the internet the price of the rugs increased by 50$
Excellent quality and perfect experience with this website. I am a repeat customer and are very satisfied with their product.
The website was user friendly. I love the variety of rug sizes.
This company makes doing business with them a delight.
The website very easy to use and answered all questions.Choices of colors and sizes were numerous.
The rugs sold here are of unmatched quality at a better price.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

