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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Good
January 18, 2025

Easy and rewarding will come back again. Very rewarding

Date of experience: January 8, 2025
Louisiana
1 review
0 helpful votes
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Kashkuli Blues
January 18, 2025

Viewing and buying rugs was easy and friendly experience. Detailed information about the rugs was very useful.

Date of experience: January 7, 2025
New York
1 review
0 helpful votes
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It took me quite a while to figure out that you wanted me to put a +1 at the beginning of my phone number. The example in the box just showed a 10 digit phone number without a country code. I entered my 10 digit phone number multiple times and kept getting a "Invalid phone number" message. This is poor design and sloppy thinking on the part of your programmers. I finally guessed that the country code was needed and the order went through. Hopefully the rug will be good. So far you are off to a bad start.

Date of experience: January 7, 2025
Michigan
2 reviews
0 helpful votes
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Home facelift
January 17, 2025

I have recently begun to remodel the rooms in my house. The rugs I ordered came quickly and well wrapped. The rug pads are a good quality, and I would recommend. The rug for room 1 is very soft and has beautiful colors. I really like that the folds and creases worked out quickly and the rug lays flat. The rug for room 2 is equally nice but I ordered the wrong size. I am glad Rugs.com has free returns and I just shipped it back today. Hoping the refund will be handled shortly. I have ordered a new rug in a different size and different make due to the fact the original rug didn't come in the size I needed. I will be ordering another rug in the coming weeks. You have a very wide selection. I would encourage buyers to read the descriptions carefully and look closely at all photos. Sometimes there are colors that you don't want in your pattern and beiges and greys are sometimes hard to discern.

Date of experience: January 7, 2025
New Mexico
1 review
0 helpful votes
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Great purchasing support
January 17, 2025

The rugs live up to the quality advertised. I have purchased their rugs in 2 different residences, maybe 3.
If you have any problems they are great in customer support.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Love my rug.
January 17, 2025

I ordered my 4th rug and finally found one I really love.

Date of experience: January 6, 2025
New York
1 review
0 helpful votes
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Great selection
January 11, 2025

Great choices and great prices

I repeat great choices great prices

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Always satisfied
January 11, 2025

I have ordered many times from rugs.com and have never been disappointed!

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Purchased rugs
January 11, 2025

Very easy shopping experience and check out. Purchased rugs in the past. Very happy with quality.

Date of experience: December 31, 2024
Massachusetts
1 review
0 helpful votes
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Hopefully the quality is as good as the deal can't wait to receive this Oder and give a good review on it🤞🤞

Date of experience: December 31, 2024
Indiana
1 review
0 helpful votes
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Very difficult process
January 10, 2025

I tried to order via telephone since I had questions. Of course their customer service is located outside of the United States. To make a two day long story short by the time I was able to place my order via the internet the price of the rugs increased by 50$

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Excellent quality and perfect experience with this website. I am a repeat customer and are very satisfied with their product.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
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Dd
January 10, 2025

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Date of experience: December 31, 2024
Illinois
1 review
0 helpful votes
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Great product
January 10, 2025

The website was user friendly. I love the variety of rug sizes.

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
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Nice rugs
January 10, 2025

This is.my second order. Rugs are nice and add color to my rooms

Date of experience: December 31, 2024
Georgia
1 review
0 helpful votes
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Awesome customer service
January 10, 2025

This company makes doing business with them a delight.

Date of experience: December 31, 2024
South Carolina
1 review
0 helpful votes
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Easy and great choices
January 10, 2025

The website very easy to use and answered all questions.Choices of colors and sizes were numerous.

Date of experience: December 31, 2024
Florida
1 review
0 helpful votes
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Ace
January 10, 2025

Went very smoothly been looking for that size looking forward to receiving them

Date of experience: December 31, 2024
South Carolina
1 review
0 helpful votes
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Rugs
January 10, 2025

I love your rugs and have ordered from you for many years. So far have never been disappointed!

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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The rugs sold here are of unmatched quality at a better price.

Date of experience: December 30, 2024