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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Ordering was easy- received our rug in 2 days. Selection was great as well.
Good quality and fast and easy shopping experience. I have couple rugs from this site, and they are very durable.
I found EXACTLY what I was looking for in their inventory and my transaction was complete within seconds. Very easy website to navigate and the transaction was delightfully smooth.
I recommend shopping with rugs. Com, I have never been disappointed with the quality of their products or the service.
Low price, found what I was looking for and quick check out.
Made my purchase so easy. Thank you for your help. Can't wait to get my rugs.
I liked seeing the rug in my actual room! It was a good experience so far.
Order was easy and reminder was sent immediately about address restrictions through PayPal orders. If order arrives in 2 days as stated I am willing to give another review.
Web site EZ to use great selection, can't comment on rug until it is delivered
Today I purchased a 4 x 6 area rug to put in my bedroom. I was very pleased with the selection of rugs available. The reviews were helpful.
I have purchased from Rugs.com when I moved into my new condo and really love the rugs I purchased.
This is my 10th purchase of beautiful plush rugs. Once you put them in your home, it changes the whole ambience and look like a whole new room.
It was fun to look at all the different kinds of rugs! So many to choose from.
As a successful design designer for many many years, I find it exciting to find something that has so much value for so little cost. I have purchased two rugs from you before and I love them and I've had them for a couple of years already. I have them in my pool house
Needed to replace 2 rugs for health reasons. Your selection is outstanding to say the least. Picked my replacement rugs and because I liked a 3rd so much I realized that I did have a need for it.and so added it.
The process from choosing, to delivery was FAST, AND. VERY EFFICIENT. WONDERFUL. NO PROBLEMS. THANK YOU RUGS.COM.
These rugs are always beautiful and just what I want. Only one time I received the wrong rug and there was no hassle in getting the right color just a few days later. I have place 5 or 6 orders and just placed another one today for my grandson's room.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

