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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Excellent
December 29, 2024

Fast and direct. Helpful with selections picked. Outstanding selections.

Date of experience: December 18, 2024
Arizona
1 review
0 helpful votes
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Ordering was easy- received our rug in 2 days. Selection was great as well.

Date of experience: December 18, 2024
Arizona
1 review
0 helpful votes
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Legal Eagle
December 29, 2024

Reasonably efficient Not as many selections as I hoped for

Date of experience: December 18, 2024
Indiana
1 review
0 helpful votes
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Back to shopping
December 28, 2024

Good quality and fast and easy shopping experience. I have couple rugs from this site, and they are very durable.

Date of experience: December 18, 2024
Florida
1 review
0 helpful votes
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I found EXACTLY what I was looking for in their inventory and my transaction was complete within seconds. Very easy website to navigate and the transaction was delightfully smooth.

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
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Great service
December 28, 2024

I recommend shopping with rugs. Com, I have never been disappointed with the quality of their products or the service.

Date of experience: December 18, 2024
Virginia
1 review
0 helpful votes
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Love the styles
December 28, 2024

Low price, found what I was looking for and quick check out.

Date of experience: December 18, 2024
Georgia
1 review
0 helpful votes
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Great service
December 28, 2024

Made my purchase so easy. Thank you for your help. Can't wait to get my rugs.

Date of experience: December 17, 2024
Louisiana
1 review
0 helpful votes
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Easy to navigate site!
December 27, 2024

Great affordable prices with good quality. Love their rugs!

Date of experience: December 17, 2024
Pennsylvania
1 review
0 helpful votes
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Good experience!
December 27, 2024

I liked seeing the rug in my actual room! It was a good experience so far.

Date of experience: December 17, 2024
Illinois
1 review
0 helpful votes
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Order
December 27, 2024

Order was easy and reminder was sent immediately about address restrictions through PayPal orders. If order arrives in 2 days as stated I am willing to give another review.

Date of experience: December 17, 2024
Pennsylvania
1 review
0 helpful votes
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Nanny's decorations
December 22, 2024

Web site EZ to use great selection, can't comment on rug until it is delivered

Date of experience: December 12, 2024
Montana
1 review
0 helpful votes
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Today I purchased a 4 x 6 area rug to put in my bedroom. I was very pleased with the selection of rugs available. The reviews were helpful.

I have purchased from Rugs.com when I moved into my new condo and really love the rugs I purchased.

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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Quality Products
December 21, 2024

This is my 10th purchase of beautiful plush rugs. Once you put them in your home, it changes the whole ambience and look like a whole new room.

Date of experience: December 11, 2024
New York
1 review
0 helpful votes
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Great experience
December 21, 2024

It was fun to look at all the different kinds of rugs! So many to choose from.

Date of experience: December 11, 2024
Florida
1 review
0 helpful votes
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Great rugs, little expense
December 21, 2024

As a successful design designer for many many years, I find it exciting to find something that has so much value for so little cost. I have purchased two rugs from you before and I love them and I've had them for a couple of years already. I have them in my pool house

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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We'll see
December 21, 2024

Seems like a good deal, free shipping and returns, how can you go wrong?

Date of experience: December 11, 2024
New Jersey
2 reviews
1 helpful vote
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3 rugs in 1day
December 21, 2024

Needed to replace 2 rugs for health reasons. Your selection is outstanding to say the least. Picked my replacement rugs and because I liked a 3rd so much I realized that I did have a need for it.and so added it.

Date of experience: December 11, 2024
Illinois
1 review
0 helpful votes
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Fast
December 21, 2024

The process from choosing, to delivery was FAST, AND. VERY EFFICIENT. WONDERFUL. NO PROBLEMS. THANK YOU RUGS.COM.

Date of experience: December 11, 2024
Maryland
1 review
0 helpful votes
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Great experience everytime!
December 21, 2024

These rugs are always beautiful and just what I want. Only one time I received the wrong rug and there was no hassle in getting the right color just a few days later. I have place 5 or 6 orders and just placed another one today for my grandson's room.

Date of experience: December 11, 2024