Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
We monitor reviews for authenticity
I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable
Love this site. I purchased before and recommended to friends.
Easy to navigate web site, smooth checkout process makes buying rugs a painless experience. This is my second buy from rugs.com and I can recommend them without reservation.
I have purchased several of these rugs for both my deck and inside my home. They get a great deal of wear from this busy 2 dog household and after several years, still look fantastic. We wash them with the hose and they dry quickly and look wonderful.
A great plus is the customer service. I receive the rug quickly and they the customer service team is very responsive
I enjoyed scrolling through the website looking for new rugs for my home...until I noticed that I was seeing repetitions of rugs. I was on the site for over 2 hours and finally had to stop. I found a rug and runner I liked and just couldn't look any longer although I wanted to make sure they were "the ones." But I had to stop because, although I was seeing some new patterns, there were too many repetitions. I did buy the rug and runner and look forward to seeing them in my home.
Easy to use ty always looking for rugs and having a cr card to save with is very good
Your site is easy to navigate. The rugs look lovely in photos. Your return policy appears just as easy to navigate
Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!
Very difficult. I wanted a Leipzig runner, had it in my cart, deleted it accidentally, then absolutely could not find it again. You almost lost a purchase but I came at it from a different site rather than your app. Frustrating because nothing Leipzig would show up on your filter.
Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!
Rugs.com is the place to go for high quality reasonably priced rugs. I just ordered my third big, really big room sized rug. The two I have are 5 years old and are located in heavy traffic areas of my home, and they still look great!
I enjoyed this site the most today, searching for an outdoor carpet.
I had questions and sent them.
I immediately received an answer to my question.
For this reason, I offered my business to this delightful company.
You made my day! Many Thanks!
-BMB/MA.
Very easy to make my purchase. Everything layer out on the screen so I can find ir. I just purchase a new home so I'll be coming back alot for some rugs to accent every room!
Beautiful and thick rug. Very nicely priced and rugs.com kept me up to date with shipping. Bought from them before and will buy from them again. Thank you
I needed a runner for my entryway, ideally 3'X7', but I checked out with a 4'X6' oval rug. Hopefully, it will look good in the space.
I appreciated the photos showing the rug in different positions, so one can see the pile and quality. Also, the prices are great!
Great colors/in a variety of sizes
I love the look of the rugs!
Hi I ordered two item from you yesterday by mistake ordered the same items twice.could you please cancel the second orders.which you charged me on my M/C.Thank you
I found the site easy to navigate and the ability to see the rug in the actual room made it a great shopping experience.
Great product. Will buy from again. Fast delivery last time
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

