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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Always happy with my purchases
February 3, 2025

I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
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Great Web Site
February 3, 2025

Was able to find exactly what I was looking for at a great price!

Date of experience: January 23, 2025
Florida
1 review
0 helpful votes
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Excellent easy to order
February 3, 2025

Love this site. I purchased before and recommended to friends.

Date of experience: January 23, 2025
Tennessee
2 reviews
1 helpful vote
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Great selection at great prices
February 2, 2025

Easy to navigate web site, smooth checkout process makes buying rugs a painless experience. This is my second buy from rugs.com and I can recommend them without reservation.

Date of experience: January 23, 2025
New Jersey
1 review
0 helpful votes
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The Best Rugs I have ever owned
February 2, 2025

I have purchased several of these rugs for both my deck and inside my home. They get a great deal of wear from this busy 2 dog household and after several years, still look fantastic. We wash them with the hose and they dry quickly and look wonderful.
A great plus is the customer service. I receive the rug quickly and they the customer service team is very responsive

Date of experience: January 23, 2025
Oregon
2 reviews
0 helpful votes
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I enjoyed scrolling through the website looking for new rugs for my home...until I noticed that I was seeing repetitions of rugs. I was on the site for over 2 hours and finally had to stop. I found a rug and runner I liked and just couldn't look any longer although I wanted to make sure they were "the ones." But I had to stop because, although I was seeing some new patterns, there were too many repetitions. I did buy the rug and runner and look forward to seeing them in my home.

Date of experience: January 23, 2025
Connecticut
1 review
0 helpful votes
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Easy to use
February 2, 2025

Easy to use ty always looking for rugs and having a cr card to save with is very good

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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Purchasing an area rug
February 2, 2025

Your site is easy to navigate. The rugs look lovely in photos. Your return policy appears just as easy to navigate

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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First time shopper.
February 2, 2025

Googled looking for particular size throw rug after going to many sights wound up on this one. They had an amazing selection available (sizes, colors, patterns and prices) quickly found one with wife's approval put it in cart. The ordering process was quick, simple and easy to follow, entire process was done in about 5 minutes and surprisingly shipping was free without any conditions except to get it quickly, thank you for that. I definitely look forward to return to this site to explore other needs in the future!

Date of experience: January 22, 2025
Iowa
1 review
0 helpful votes
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Many many choices
February 1, 2025

Very difficult. I wanted a Leipzig runner, had it in my cart, deleted it accidentally, then absolutely could not find it again. You almost lost a purchase but I came at it from a different site rather than your app. Frustrating because nothing Leipzig would show up on your filter.

Date of experience: January 22, 2025
Pennsylvania
1 review
0 helpful votes
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Invalid Phone Number Fix
February 1, 2025

Declined my phone number as invalid repeatedly, had to call Customer Service and was told to add a +1 at the beginning, I assume that is because I have a US phone number. Just an FYI for anyone else having this problem! Anxious to see my rug!

Date of experience: January 22, 2025
Tennessee
1 review
0 helpful votes
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Rugs.com is the place to go for high quality reasonably priced rugs. I just ordered my third big, really big room sized rug. The two I have are 5 years old and are located in heavy traffic areas of my home, and they still look great!

Date of experience: January 22, 2025
New Hampshire
1 review
0 helpful votes
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Finding a very difficult exact size
January 31, 2025

I enjoyed this site the most today, searching for an outdoor carpet.
I had questions and sent them.
I immediately received an answer to my question.
For this reason, I offered my business to this delightful company.
You made my day! Many Thanks!
-BMB/MA.

Date of experience: January 21, 2025
Pennsylvania
1 review
0 helpful votes
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Very easy Website Great Rugs!
January 31, 2025

Very easy to make my purchase. Everything layer out on the screen so I can find ir. I just purchase a new home so I'll be coming back alot for some rugs to accent every room!

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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Great rug with fast delivery
January 29, 2025

Beautiful and thick rug. Very nicely priced and rugs.com kept me up to date with shipping. Bought from them before and will buy from them again. Thank you

Date of experience: January 19, 2025
Texas
1 review
0 helpful votes
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One size does not fit all.
January 27, 2025

I needed a runner for my entryway, ideally 3'X7', but I checked out with a 4'X6' oval rug. Hopefully, it will look good in the space.
I appreciated the photos showing the rug in different positions, so one can see the pile and quality. Also, the prices are great!

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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Great Contemporary Rugs
January 27, 2025

Great colors/in a variety of sizes
I love the look of the rugs!

Date of experience: January 16, 2025
California
1 review
0 helpful votes
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Hi I ordered two item from you yesterday by mistake ordered the same items twice.could you please cancel the second orders.which you charged me on my M/C.Thank you

Date of experience: January 16, 2025
District of Columbia
1 review
0 helpful votes
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Easy site to navigate
January 26, 2025

I found the site easy to navigate and the ability to see the rug in the actual room made it a great shopping experience.

Date of experience: January 16, 2025
Wisconsin
1 review
0 helpful votes
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Second time buying from this company
January 26, 2025

Great product. Will buy from again. Fast delivery last time

Date of experience: January 15, 2025