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Rugs.com has a rating of 4.7 stars from 6,557 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Rugs.com had the largest selection of odd-size runners, which is what I was looking for. Price was fair and shipping was fast!
So easy to browse the rugs on internet. Then you can see how the rugs would look in your kitchen, love that option. Can't wait until the come in time to update with a pretty blue for summer ๐
Very extensive collection. Customer service was very quick to answer the questions I had.
Loved the "see it in room" feature. That's what prompted me to purchase.
Great site. Easy to navigate, see past orders and make purchases
Well Itemized products with pictures and summaries. Each selected product includes wide variety of shapes, sizes, and colors. It's so easy for me to make an order.
Was easy and liked all the choices. Very convenient and many sizes and colors.
It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you
I will wait until i get my rugs before i can give a review.
How can i give a review, i don't have the rugs.
Good job providing a rug to use in living space that complements accessories.
I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!
A lot to choose from which makes purchasing a little hard.great prices!
Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.
A striking colored rug of good quality at a fair price. Neighbors commented on such a good deal๐
I always buy my rugs from Rugs.com!
So easy to find what I need (what my dogs chew).
This is the only way to shop for rugs.
The prices so great that one can change the way the house looks any time.
Thank you, Rugs.com
Loved the selection offered on this website and the ability to search by size and color.
I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

