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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,557 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Good experience
February 12, 2025

Rugs.com had the largest selection of odd-size runners, which is what I was looking for. Price was fair and shipping was fast!

Date of experience: February 2, 2025
Ohio
1 review
0 helpful votes
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Purchased kitchen rugs
February 9, 2025

So easy to browse the rugs on internet. Then you can see how the rugs would look in your kitchen, love that option. Can't wait until the come in time to update with a pretty blue for summer ๐Ÿ’™

Date of experience: January 30, 2025
North Carolina
1 review
0 helpful votes
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Selection
February 9, 2025

Very extensive collection. Customer service was very quick to answer the questions I had.

Date of experience: January 30, 2025
Florida
1 review
0 helpful votes
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Great
February 9, 2025

I love getting rugs from rugs.com they are excellent, prompt for any questions. They have great service

Date of experience: January 30, 2025
Texas
1 review
0 helpful votes
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Angelica rug
February 9, 2025

Loved the "see it in room" feature. That's what prompted me to purchase.

Date of experience: January 29, 2025
Illinois
1 review
0 helpful votes
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Easy purchase
February 9, 2025

Great site. Easy to navigate, see past orders and make purchases

Date of experience: January 29, 2025
Ohio
1 review
0 helpful votes
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Enjoyed
February 8, 2025

Pleasent. I enjoyed looking at all the rugs I've bought rugs from your company before always happy.

Date of experience: January 29, 2025
Nevada
1 review
0 helpful votes
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Great website
February 8, 2025

Well Itemized products with pictures and summaries. Each selected product includes wide variety of shapes, sizes, and colors. It's so easy for me to make an order.

Date of experience: January 28, 2025
Florida
1 review
0 helpful votes
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Good variety
February 7, 2025

Was easy and liked all the choices. Very convenient and many sizes and colors.

Date of experience: January 28, 2025
Colorado
1 review
0 helpful votes
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It's nice to see the rug on my floor with your special app and we love the price thank you.We have bought from you in the past and have had very good experiences and we would buy again in the future for sure thank you

Date of experience: January 28, 2025
Pennsylvania
1 review
0 helpful votes
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I will wait until i get my rugs before i can give a review.
How can i give a review, i don't have the rugs.

Date of experience: January 28, 2025
Montana
1 review
0 helpful votes
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Rug purchase
February 7, 2025

Good job providing a rug to use in living space that complements accessories.

Date of experience: January 28, 2025
Texas
1 review
0 helpful votes
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Only Rugs!
February 7, 2025

I have bought every rug in my house from rugs.com! The quality is exceptional.The price is very nice! I especially love the clearance and flash sales! If I buy rugs as a gift this is where I get them!

Date of experience: January 28, 2025
Tennessee
1 review
0 helpful votes
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Beautiful rugs
February 7, 2025

A lot to choose from which makes purchasing a little hard.great prices!

Date of experience: January 28, 2025
New Jersey
1 review
0 helpful votes
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Rug Purchase
February 7, 2025

Decent online experience. When filling out my shipping information it kept saying my phone number was invalid. I had to call and they told me I had to type in the number one and the plus sign. The representative was super nice and helpful but it was a little annoying to have to call.

Date of experience: January 28, 2025
New York
1 review
0 helpful votes
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Quality and vaue
February 5, 2025

A striking colored rug of good quality at a fair price. Neighbors commented on such a good deal๐Ÿ˜ƒ

Date of experience: January 25, 2025
California
1 review
0 helpful votes
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Fantastic Rugs!
February 3, 2025

I always buy my rugs from Rugs.com!
So easy to find what I need (what my dogs chew).
This is the only way to shop for rugs.
The prices so great that one can change the way the house looks any time.
Thank you, Rugs.com

Date of experience: January 23, 2025
Massachusetts
1 review
0 helpful votes
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Great technology and selection
February 3, 2025

Loved the selection offered on this website and the ability to search by size and color.

Date of experience: January 23, 2025
California
1 review
0 helpful votes
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Always happy with my purchases
February 3, 2025

I've purchased 5 rugs from rugs.com and have been very happy with my purchases. The quality, is just as described and better! My go-to, and incredibly affordable

Date of experience: January 23, 2025
Georgia
1 review
0 helpful votes
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Great Web Site
February 3, 2025

Was able to find exactly what I was looking for at a great price!

Date of experience: January 23, 2025