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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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The selection is good but the sort function is not easily navigated.
Seems to have been an easy experience. Waiting on my email confirmation for my purchase.
I've been ordering online with this company for a year now and everything I've ordered has arrived precisely as I ordered it I'm very happy with their prompt professionalism
Your website was hard to manage; bounced us around; difficult to browse
It was easy to browse through the rugs. There was a great choice of colors in the size rage in which we were looking. We quickly found two rugs that should work well in our room. The ordering and payment for the rugs was clear and quickly done. Thanks for a good experience!
Very happy to do buy from this site. Will only buy rugs from this site. Always ready too help.TY.
Everything went so smooth. I enjoyed shopping this way I'm sure I will be back.
Been looking for a special rug but prices were too high
This rug is just right a great price
I've purchased three rugs from Rug.com, and my experience has been very good. The rugs are quality and priced very well. Customer service is awesome, they handle returns and exchanges expeditiously.
I thought I had confirmed order first time, but it didn't go through. So I had to reenter. But I feel the rug and great price is worth my initial glitch.
This is my first time on this site. I was shopping for an outdoor rug for my front porch. The rug I chose was perfect in color. I hope it will be a good size. I will be back on for the back porch when I receive this order.
Great prices! Free shipping and awesome selection!
No problem finding many rugs to choose from had a hard time choosing.
I haven't used the rugs i've gotten new yet, for the simple reason I have a new puppy and i'm waiting for him to be completely house trained! Do not want any accidents on my new rugs!
I am not a shopper, I liked that the site was easy to use. Great choices at affordable prices.
This site is user friendly, has tons of options and great prices. Now that I know about this source, I will always shop here first.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

