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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Order experience was great! I hope the product is as good as it looks online.
I have purchased several rugs from this company and halve been very pleased with their products and
The prices are fantastic!
Love this site! Love the price and wide variety of color, size and value!
Ordering was easy and pleasant. The website offer lots of options.
Easy to navigate. Found exactly what I was looking for. Excellent prices.
Their website was easy to navigate and they had a large selection of different colors and sIzes of rugs
Shopping experience was great. This is my second rug with rugs.com. I love my first one and looking forward to receiving this one!
Excellent website and sale price. I needed an odd sized inexpensive area rug for my kitchen that doesn't show everything I drop!
The site was easy to navigate and the selection was great. There were several color and size choices.
My daughter just got a rug from here and she is very happy with it.
BY GOD'S AMAZING GRACE. This site is a BLESSING to me. I really like the popping colors. I just bought a new toilet. I was looking for rugs at the stores for a while. I didn't find what I was looking for but I didn' t give up. May my HEAVENLY FATHER continue to BLESS and PROTECT you'll.IN THE NAME OF JESUS!* HALLELUJAH, AMEN!* GLORY TO GOD!* GLORY TO JESUS!* PRAISE GOD!* PRAISE JESUS!*
I had a great shopping experience today! There is such an amazing selection and I'm looking forward to receiving my rugs!
Great sale easy to find what I was looking for. Thank you
Very easy ordering and immediate discounts.
Looking forward to receiving my rug
I've totally fallen in love with the look and feel of these reasonable rugs. I just can't stop ordering them. If you don't believe me just order one and you can se how great they are.
Love using my phone to order items. This site is set up to work well with androids. Love it. Took me all of 2 mins to find and order!
The website is very easy to navigate. There were a couple things that irritated me while shopping. The first was every time I clicked on a rug I got an automated message from there sight wanting to know if I had any questions. This was over kill. The second issue I had was I narrowed my search to 8x10 rugs yet it continued to show me rug prices for different sizes. I did find in each case that they had that rug in an 8x10 but was slightly higher. The price was still very good, in fact the rug we bought it initially showed us in a 7x10. It was like $40 more for the 8x10. But still a good price so we bought it. Over all a good experience. Now let's hope the rug is what I am expecting.
I have just ordered a third rug from this company! They are good quality, well packaged when they are delivered, and they are an excellent price. I will continue to order rugs from this company.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

