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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I was a little leery when I first ordered because I thought these were really cheap and poorly made carpeting however there was one aqua color that I needed to have to match a set tea so I figured whatever I was so surprisingly satisfied I ended up purchasing two more carpeting and now another one they were very quick with delivery I think they came a day earlier than what they had stated which was very nice and I will continue to purchase through them again
This is the second rug I have ordered, service is great, delivery time is good and love the rugs!
I got very unique rugs specific to my decor, and the arrived the next day.
Like using the filter to narrow down the items to looks at. Would like for the Bot to stop popping up once I have select not to engage in conversation.
User friendly good selection. I found what I was looking to purchase
I found the website very user friendly. When I picked what I wanted I had lots of choices and I shopped on a holiday weekend saving 50%. Sheila
Hard to find item even with search button. Search did not always pay attention to request. It would be good to say we don't have that requirement
Excellent shopping site. Easy to access the products
A friend told me that she was very happy with products ordered so giving you a try
I've been looking on the Rugs.com website for some weeks now and have been impressed and thrilled at their selection, the best I've seen for this price range.
Now their Memorial Day sale ad has opened with the rug of my dreams--got to run now to make sure to get MINE!
I ordered a shaggy rug for my living room and it looked just like it did on the website. I will definitely be ordering again from them.
Super easy and intuitive. One of the easiest, best sites I've ever used. A pleasure. Thanks!
So far so good as I ordered online. I'll have more when I have received the items. And I hope they are as good as they look.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

