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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pennsylvania
2 reviews
0 helpful votes
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Easy
May 29, 2021

I was a little leery when I first ordered because I thought these were really cheap and poorly made carpeting however there was one aqua color that I needed to have to match a set tea so I figured whatever I was so surprisingly satisfied I ended up purchasing two more carpeting and now another one they were very quick with delivery I think they came a day earlier than what they had stated which was very nice and I will continue to purchase through them again

Date of experience: May 29, 2021
Alabama
1 review
0 helpful votes
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Rug order
May 29, 2021

I just ordered a rug for my daughter's room. It was easy to navigate they website and to place order.

Date of experience: May 29, 2021
Maryland
1 review
0 helpful votes
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Great Options!
May 29, 2021

It was easy to shop by style and size. So many wonderful options!

Date of experience: May 29, 2021
Florida
1 review
0 helpful votes
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Purple Lattice Rug
May 29, 2021

Very easy to use the Website. Anxious to receive my rug.

Date of experience: May 29, 2021
Colorado
1 review
0 helpful votes
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Great Service
May 29, 2021

This is the second rug I have ordered, service is great, delivery time is good and love the rugs!

Date of experience: May 29, 2021
Tennessee
1 review
0 helpful votes
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Great deals and fast shipping!
May 29, 2021

I got very unique rugs specific to my decor, and the arrived the next day.

Date of experience: May 28, 2021
Minnesota
1 review
0 helpful votes
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Wayfair
May 29, 2021

Very user friendly site. I am not a techy but I had no problems using this site. Loved the product descriptions.

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Love Looking for Rugs
May 29, 2021

Like using the filter to narrow down the items to looks at. Would like for the Bot to stop popping up once I have select not to engage in conversation.

Date of experience: May 28, 2021
Illinois
1 review
0 helpful votes
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Recommend rugs.com
May 29, 2021

User friendly good selection. I found what I was looking to purchase

Date of experience: May 28, 2021
Iowa
1 review
0 helpful votes
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User friendly
May 29, 2021

I found the website very user friendly. When I picked what I wanted I had lots of choices and I shopped on a holiday weekend saving 50%. Sheila

Date of experience: May 28, 2021
Florida
4 reviews
0 helpful votes
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Pretty good
May 28, 2021

Hard to find item even with search button. Search did not always pay attention to request. It would be good to say we don't have that requirement

Date of experience: May 28, 2021
Texas
1 review
0 helpful votes
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Excellent oriental pattern
May 28, 2021

Excellent shopping site. Easy to access the products

Date of experience: May 28, 2021
Illinois
1 review
0 helpful votes
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Rug time
May 28, 2021

Beautiful varieties of rugs and so simple to order.

Date of experience: May 28, 2021
Washington
1 review
0 helpful votes
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Easy and recommended
May 28, 2021

A friend told me that she was very happy with products ordered so giving you a try

Date of experience: May 28, 2021
Pennsylvania
1 review
0 helpful votes
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Great site
May 28, 2021

Great prices and easy shopping. We will definitely be looking for more rugs.

Date of experience: May 28, 2021
North Carolina
2 reviews
0 helpful votes
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I've been looking on the Rugs.com website for some weeks now and have been impressed and thrilled at their selection, the best I've seen for this price range.
Now their Memorial Day sale ad has opened with the rug of my dreams--got to run now to make sure to get MINE!

Date of experience: May 28, 2021
Florida
1 review
0 helpful votes
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Easy!
May 28, 2021

Easy to buy, and easy to browse. Just what I was looking for too!

Date of experience: May 28, 2021
Connecticut
1 review
0 helpful votes
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Very satisfied!
May 28, 2021

I ordered a shaggy rug for my living room and it looked just like it did on the website. I will definitely be ordering again from them.

Date of experience: May 28, 2021
Hawaii
1 review
0 helpful votes
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Fabulous site
May 27, 2021

Super easy and intuitive. One of the easiest, best sites I've ever used. A pleasure. Thanks!

Date of experience: May 27, 2021
Florida
1 review
0 helpful votes
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It was easy to submit my order.
May 27, 2021

So far so good as I ordered online. I'll have more when I have received the items. And I hope they are as good as they look.

Date of experience: May 27, 2021