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Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Rug.com makes it easy to browse their selection of rugs using a great filtering system, which minimized the amount of time in selecting a rug.
First time visitor to rugs.com and won't be my last. Competitive prices, great selection and free shipping. What else could you ask for?
The website is very nice and very easy to navigate. It has very good and several quality pictures of the product. And the transaction for payment could not be easier using the Apple Pay! Just that makes me want to buy more
Quality rugs at an affordable price. Many selections of colors and sizes. Fast shipment and free shipping.
I could look at this site forever. I appreciate the filters and the wide range of size and shape options for each rug. Only thing I was disappointed about was the "see in my room" option didn't respond after clicking it multiple times. Good thing there's free returns up to 30 days just in case.
I looked at several websites for a colorful rug for my living area. Rugs.com had one and it was affordable. Can't wait to get it home.
I love my new rug, its perfect. Looks great, colors are perfect. Unfortunately, I should have bought a larger size. Live and learn
Found what I needed in 5 minutes plus super easy check out
After looking on several sites, I found the rugs I wanted at a great price! Excellent selection and excellent pricing=great shopping experience!
Easy to find flash deals, product information and type of carpet I was looking for.
Looked for a runner for our new camper. Found exactly what we wanted, color and length. Had to visit the site 3 different times before we found what we liked, worth it.
Positive. It was easy to search a wide range of rugs using the conveniently predicted categories like "farmhouse" and "ivory." It was also easy to see options and prices for different sizes, which is great for my purchase of something for the entryway and other rooms you can see from the space.
It was fast and easy. Only second time i have ordered major purchase online. My first choice of a rug was discontinued at a major store and I did not want to go driving around. This was easy.
So good to quickly find a suitable item... and even better to have free shipping! MUCH appreciated!
Easy website to navigate and quality products at a fair price! Delivery right as promised. Can't ask for more from shopping from home!
Found exactly what I needed... ordering a breeze (and no charge for shipping)
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

