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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Tmsrivergurl
May 31, 2021

I was looking to purchase new area rugs for my family room and kitchen and I stubbled upon rugs.com and immediately fell in love, not only with the wide selection, but the wonderful prices I got during the Memorial Day sale! I will be returning for my outdoor rug decor!

Date of experience: May 30, 2021
Texas
1 review
2 helpful votes
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10% discount not applied
June 30, 2021

I had a 10% discount on my order CBB937Z8TZ because I signed up for your emails.
Due to your website being very jumpy and quirky on my iPhone when I was placing my order a typo was entered for my home address therefore my order had to be canceled and re-entered under new order# 87A845EDP4. However the price changed from $179.78 total to $259.25
I would like the same price to be applied to my new order.

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Rug review
May 31, 2021

Great site awesome selections
Loved the experience. Will definitely
Recommend to friends and family

Date of experience: May 30, 2021
Colorado
1 review
0 helpful votes
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Easy purchase
May 31, 2021

Was a simple and easy process to place my order. Everything was straightforward and easy to find. Took only minutes once I found the rug I wanted.

Date of experience: May 30, 2021
Florida
2 reviews
0 helpful votes
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Great Experience!
May 31, 2021

I have been researching area rugs for several weeks and finally found exactly what I wanted at an incredibly fair price. I cannot wait to see it in my living room!

Date of experience: May 30, 2021
New York
1 review
0 helpful votes
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Lots of choices and colors!
May 31, 2021

This will be the third rug I have purchased from rugs.com in the last three months. The site is very easy to navigate, there are many sizes, patterns and colors. My first two rugs were much nicer than I had hoped. Very happy with rugs.com.

Date of experience: May 30, 2021
Pennsylvania
1 review
0 helpful votes
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Outdoor rugs
May 31, 2021

There was a large variety of rugs in a number of different sizes and colors. I have ordered 3 rugs with out any difficulty.

Date of experience: May 30, 2021
North Carolina
2 reviews
0 helpful votes
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My Rug
May 31, 2021

I really am grateful to Affirm otherwise I wouldn't get my new rug. Thank you

Date of experience: May 30, 2021
Maryland
1 review
0 helpful votes
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Happy
May 30, 2021

This will be the third large carpet that we have bought in the past 3 months and we are very pleased with this company.

Date of experience: May 30, 2021
Wisconsin
3 reviews
0 helpful votes
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Rugs
May 30, 2021

Nice selection and good prices. But time will tell when I receive what I ordered.

Date of experience: May 30, 2021
New Jersey
1 review
0 helpful votes
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Shag Rug
May 30, 2021

My daughter wanted a grass rug for her room. So I found it on this site. I'm hoping she likes it.

Date of experience: May 30, 2021
Mississippi
1 review
0 helpful votes
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It was easy to use
May 30, 2021

Found what I was looking for very easily. The whole process was easy to follow

Date of experience: May 30, 2021
Arizona
1 review
0 helpful votes
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Good quality for the price
May 30, 2021

I like all my rugs they are the actual size and very comfortable.

Date of experience: May 30, 2021
Texas
1 review
0 helpful votes
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Just like pictured
May 30, 2021

Awesome! Will shop again. Great variety and beautiful colors.

Date of experience: May 30, 2021
California
1 review
0 helpful votes
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Shop with ease.
May 30, 2021

Rug.com makes it easy to browse their selection of rugs using a great filtering system, which minimized the amount of time in selecting a rug.

Date of experience: May 30, 2021
North Carolina
1 review
0 helpful votes
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Great experience
May 30, 2021

First time visitor to rugs.com and won't be my last. Competitive prices, great selection and free shipping. What else could you ask for?

Date of experience: May 30, 2021
Rhode Island
1 review
0 helpful votes
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The website is very nice and very easy to navigate. It has very good and several quality pictures of the product. And the transaction for payment could not be easier using the Apple Pay! Just that makes me want to buy more

Date of experience: May 30, 2021
Wisconsin
1 review
0 helpful votes
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Easy shopping
May 30, 2021

Quality rugs at an affordable price. Many selections of colors and sizes. Fast shipment and free shipping.

Date of experience: May 30, 2021
Tennessee
1 review
0 helpful votes
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So many rugs
May 30, 2021

I could look at this site forever. I appreciate the filters and the wide range of size and shape options for each rug. Only thing I was disappointed about was the "see in my room" option didn't respond after clicking it multiple times. Good thing there's free returns up to 30 days just in case.

Date of experience: May 30, 2021
Georgia
1 review
0 helpful votes
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8 x 10 Cafe rug
May 30, 2021

I looked at several websites for a colorful rug for my living area. Rugs.com had one and it was affordable. Can't wait to get it home.

Date of experience: May 30, 2021