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Rugs.com Reviews Summary
Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Was pretty easy to do! I don't like to shop online much, but that process was fairly easy, hope my shipping goes well and I like my products.
Fast easy and affordable haven't received my order yet. I'm just waiting for it to be delivered.
I'm very excited
Was easy to find and order online. Will differently be back for my rugs needs.
Very easy to order, clear choices and colors. Took a couple minutes then paid via PayPal. Can't wait to receive my new outdoor rug.
I placed an order which was processed to the wrong address. I reached out the next day to correct this and was told they could not edit the address (because I had not paid with a card directly on their site and instead used pay pal) but I could cancel and re-order. I did so, later I learned that part of the initial order was not cancelled, had been charged, and was on its way to the to the wrong address. I reached out to ask for a refund since I requested a cancellation and was told they would not refund the money. The rugs I did get from the second order are great. Customer service was responsive and ultimately helpful but it was like pulling teeth. Do not use third party pay systems to save yourself shipping headaches.
I enjoy using Rugs.com because all of the information needed is provided in an easy to use format. Check out is also easy and I like that there are several payment options.
The item was easy to purchase. Selection of rugs was abundant. Excellent returns process. Info on the site included number of people with the item in their carts.
Very user friendly site with great rugs at great prices.
I wanted a rug with pink and blue and there it was! And on sale!
The website was easy to understand and clearly showed products I was looking for.
I ordered from Rugs.com and the rug arrived early. Once I unwrapped it I could not believe how beautiful it was! The pictures as advertised are exactly as advertised for color and size, but does the rugs no justice. I was so impressed with the quality and price of my rug I ordered another one for my dinning room! Excellent service, Amazing prices, High Quality Rug! I would highly recommend Rugs.com
Just used site first time to order a rug for our screened porch. Will see how it goes with the free shipping.
Found exactly what I needed. Loved my rugs I ordered previously and great quality. Thanks!
Happy to find free shipping & free returns
Always not sure of colors, size. Etc when ordering online.
Easy to navigate site and terrific pictures of the rugs!
I have bought rugs with rugs.com before. Always pleased with service and product.
Thank you
I love the deals that rugs.com provides however it's difficult to check out sometimes because you constantly get the message chat that pops up continuously as you're trying to complete the check out. Sometimes this causes you to click on something you didn't mean to.
I took long time deciding which rug I wanted - needed to know more about the color. I asked - got prompt service & placed my order with no problems.
I've now purchased several rugs from rugs.com. I've been extremely pleased with both the process and the product. The prices are fantastic and it's been a lovely experience.
Love. The rugs in absolutely pleasant with my bough. I will buy again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members