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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Ordering
June 4, 2021

It was a simple and easy process to order. Browsing was easy and I found what I wanted right away.

Date of experience: June 4, 2021
Florida
1 review
0 helpful votes
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Easy on line shopping
June 4, 2021

I haven't received the rug yet as I just placed my order. So I can't write about the product, but it was easy to find the size, type, and color.

Date of experience: June 3, 2021
New York
2 reviews
0 helpful votes
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Interior designer
June 4, 2021

Easy to see product, order product and delivery of product.

Date of experience: June 3, 2021
Texas
1 review
0 helpful votes
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Nice Selection
June 3, 2021

Website is very easy to navigate and lots of selection and awesome prices

Date of experience: June 3, 2021
Nevada
1 review
0 helpful votes
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Great rugs
June 3, 2021

Easy to order. Fast deliver. Easy returns if needed.

Date of experience: June 3, 2021
North Dakota
2 reviews
0 helpful votes
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'Rug Review'
June 3, 2021

Very nice! Easy to view products, checking out was good with no other interruptions plain simple purchase. Can't wait to get it and add to my living room, my Samson needed new cushy place to lay after our long walks! No problem providing fifty words when i get started...

Date of experience: June 3, 2021
Arizona
1 review
0 helpful votes
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Bathroom rug
June 3, 2021

Excellent, fast, good products. Old client. Buy again.

Date of experience: June 3, 2021
Virginia
1 review
0 helpful votes
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Outdoor Porch Rug
June 3, 2021

Easy site to navigate. The "See it in your Room" option was very helpful.

Date of experience: June 3, 2021
Florida
2 reviews
0 helpful votes
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Check out made easy-to-use
June 3, 2021

Platform easy to use. It is easy to navigate different size rugs with the filters.

Date of experience: June 3, 2021
Maryland
1 review
0 helpful votes
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Shopping experience
June 3, 2021

Very easy, nice selection of rugs, very nice selection of colors.

Date of experience: June 3, 2021
Florida
1 review
0 helpful votes
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I love my 2 previous rugs, can't wait to review my matching runner.

Date of experience: June 2, 2021
Utah
2 reviews
0 helpful votes
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Love it
June 3, 2021

Ordering was easy and I found just what I was looking for

Date of experience: June 2, 2021
Pennsylvania
1 review
0 helpful votes
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My purchase
June 3, 2021

Had a very easy experience picking out my new area rug. The description of the rug was written well. The photo of the rug showed the color and the design well.

Date of experience: June 2, 2021
Michigan
1 review
2 helpful votes
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Just ordered
July 3, 2021

The process of ordering is a simple one. The promise of 2 day shipping is great. As soon as you hit the purchase button a box comes up saying that they were just informed that there could be a delay in shipping. I would like to know this before my purchase. They knew this going in. Don't lie to me!

Date of experience: June 2, 2021
New York
1 review
0 helpful votes
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Great selection
June 2, 2021

I love this company because shipping is great and the selection is huge.

Date of experience: June 2, 2021
Arizona
1 review
0 helpful votes
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Your service is professional and easy! Works great! Thank you!

Date of experience: June 2, 2021
Virginia
1 review
0 helpful votes
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First timer
June 2, 2021

Easy to order from site with a great selection of rug designs

Date of experience: June 2, 2021
Michigan
1 review
0 helpful votes
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Good
June 2, 2021

Easy to order easy to follow instructions, not much more I can say

Date of experience: June 2, 2021
Illinois
1 review
0 helpful votes
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Easy Shopping
June 2, 2021

I enjoy the website and the rugs I have purchased have been great

Date of experience: June 2, 2021
Ohio
1 review
0 helpful votes
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Beautiful rug choices
June 2, 2021

So many to choose from. The hardest part was making a decision. Finally narrowed it down with my husband's help!

Date of experience: June 2, 2021