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Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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Lovely website with clear photos in a variety of positions for a good guess on how the rug will look in my space. Very, very easy payment process. Thanks!
Took less than five minutes to find a rug and even less time to check out. Great variety, ease of shopping couldn't be any better.
My first order was the Catalina Shag rug and it was beautiful and it arrived quick and now Im getting the runner
Awesome service and ease in shopping thank you
Don't know what else I can say
This is a rug I'm ordering to match a rug I got last month as a gift. For the price the rug is well made and looks like it cost as least twice as much. I can't wait to get my runner and I will have a match.
This will be the second rug I bought from rugs.com. Fast delivery and happy with what I buy.
This site has a huge rug selection in every size, color, style, and shape. Fantastic! I even took a photo of my room and was able to view each rug with my own furniture. I love it! It made the selection easier than ever.
I was lucky to find a showroom in Charlotte, NC about 2.5 hours from where I live. It was so worth making the trip! The pics online are good, but you can actually feel the rugs and get a better sense of the texture and colors in person. Then, order online! I just ordered the Jill Zarin Uptown... crossing fingers it works in my space as I hope it will!
Loved shopping their Website and looking at all of the beautiful choices. It took me awhile, but when I finally decided on one, the rest was easy. I will shop here again, if what I receive is as nice as promised.
Placing an order was easier than I have ever had before. And, the different colors I wanted in one rug I found.
Love looking at the beautiful rugs. This is my first time to order, ordering was very simple. Hope to receive my beautiful rug in a few days and enjoy it for a lifetime and maybe order more.
Feel like the company duped my by bait and switch. Bought during a sale buy one get one and they only sent one and customer service said the order didn't update and we don't have another rug. If you are not going to honor your ads don't run them it is not good business. Buyer beware.
No problem it was easy and fast this review is taking me longer than the actual purchase
Very easy. Lots of rugs to choose from... will be using this company again...
Great selection of styles and sizes, great prices, and easy to use website. It doesn't get any better or easier.
I can't give more than 3 stars because I just ordered for the first time. I haven't received my order yet so I need more time. I wasn't told how long it's going to take for the order to arrive or how it's being shipped. I will update my review after I receive the rug.
Website is great and "see in room option" is wonderful. Just ordered and Can't wait to see rug in person.
Purchased a beautiful rug but was unable to unlock the 10% off order code because the enter email address box continued to tell me my email address was wrong... please fix the bugs on your site...
Rugs.com has a great selection and was easy to search. There are filters to narrow your search. I can't wait to see my new rug!
Just ordered an outdoor rug. Love my indoor rug I got for my new home last winter. Excited to see this one on my deck.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

