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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,559 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Very Easy
June 7, 2021

Lovely website with clear photos in a variety of positions for a good guess on how the rug will look in my space. Very, very easy payment process. Thanks!

Date of experience: June 7, 2021
Arkansas
1 review
0 helpful votes
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Easy shopping
June 7, 2021

Took less than five minutes to find a rug and even less time to check out. Great variety, ease of shopping couldn't be any better.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Catalina Shag rug
June 7, 2021

My first order was the Catalina Shag rug and it was beautiful and it arrived quick and now Im getting the runner

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Awesome service and ease in shopping thank you
Don't know what else I can say

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Beautiful rugs.
June 7, 2021

This is a rug I'm ordering to match a rug I got last month as a gift. For the price the rug is well made and looks like it cost as least twice as much. I can't wait to get my runner and I will have a match.

Date of experience: June 6, 2021
New York
1 review
0 helpful votes
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Love this site
June 6, 2021

This will be the second rug I bought from rugs.com. Fast delivery and happy with what I buy.

Date of experience: June 6, 2021
Virginia
1 review
0 helpful votes
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Huge Selection
June 6, 2021

This site has a huge rug selection in every size, color, style, and shape. Fantastic! I even took a photo of my room and was able to view each rug with my own furniture. I love it! It made the selection easier than ever.

Date of experience: June 6, 2021
North Carolina
1 review
1 helpful vote
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Find a showroom if you can
June 6, 2021

I was lucky to find a showroom in Charlotte, NC about 2.5 hours from where I live. It was so worth making the trip! The pics online are good, but you can actually feel the rugs and get a better sense of the texture and colors in person. Then, order online! I just ordered the Jill Zarin Uptown... crossing fingers it works in my space as I hope it will!

Date of experience: June 6, 2021
Kentucky
1 review
0 helpful votes
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Great Rug - Affordable
June 6, 2021

Loved shopping their Website and looking at all of the beautiful choices. It took me awhile, but when I finally decided on one, the rest was easy. I will shop here again, if what I receive is as nice as promised.

Date of experience: June 6, 2021
California
2 reviews
0 helpful votes
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Super Fast
June 6, 2021

Placing an order was easier than I have ever had before. And, the different colors I wanted in one rug I found.

Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Beautiful
June 6, 2021

Love looking at the beautiful rugs. This is my first time to order, ordering was very simple. Hope to receive my beautiful rug in a few days and enjoy it for a lifetime and maybe order more.

Date of experience: June 6, 2021
Florida
1 review
2 helpful votes
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Bait & Switch
July 6, 2021

Feel like the company duped my by bait and switch. Bought during a sale buy one get one and they only sent one and customer service said the order didn't update and we don't have another rug. If you are not going to honor your ads don't run them it is not good business. Buyer beware.

Date of experience: June 6, 2021
New Jersey
1 review
0 helpful votes
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Bought a rug
June 6, 2021

No problem it was easy and fast this review is taking me longer than the actual purchase

Date of experience: June 6, 2021
Connecticut
2 reviews
0 helpful votes
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Great shopping experience
June 6, 2021

Very easy. Lots of rugs to choose from... will be using this company again...

Date of experience: June 6, 2021
California
1 review
0 helpful votes
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Matching Rugs
June 6, 2021

Great selection of styles and sizes, great prices, and easy to use website. It doesn't get any better or easier.

Date of experience: June 6, 2021
Arizona
1 review
0 helpful votes
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Easy to order
July 6, 2021

I can't give more than 3 stars because I just ordered for the first time. I haven't received my order yet so I need more time. I wasn't told how long it's going to take for the order to arrive or how it's being shipped. I will update my review after I receive the rug.

Date of experience: June 5, 2021
Florida
1 review
0 helpful votes
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Runner purchase
June 6, 2021

Website is great and "see in room option" is wonderful. Just ordered and Can't wait to see rug in person.

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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First time buyer from site
June 6, 2021

Purchased a beautiful rug but was unable to unlock the 10% off order code because the enter email address box continued to tell me my email address was wrong... please fix the bugs on your site...

Date of experience: June 5, 2021
Arizona
1 review
0 helpful votes
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Great Experience
June 6, 2021

Rugs.com has a great selection and was easy to search. There are filters to narrow your search. I can't wait to see my new rug!

Date of experience: June 5, 2021
California
1 review
0 helpful votes
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Rugs indoor and outdoor
June 5, 2021

Just ordered an outdoor rug. Love my indoor rug I got for my new home last winter. Excited to see this one on my deck.

Date of experience: June 5, 2021