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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I have been looking for larger sized outdoor rugs since the spring. Every other site i have tried did not have any large rugs and if they did the selection was poor. I came across rugs.com and so happy that i did because i found what i was looking for today.
I got lots of patient, expert help from a sales agent during a chat session about a 4x6 foot rug. They answered all my questions and made recommendations based on my rug preferences. A fun and valuable experience. I learned about rugs and am confident that I will like very much the rug I finally chose.
I wanted a specific rug for a specific space. There are a million rugs on this site and the filters narrowed them down to just what I wanted. I specify the size, thickness, color, and I have all the choices I need to buy the perfect rug for my office. Just like the last time! Nice job!
I had a great experience shopping for a rug. Lots to choose from. I will tell friends a
Easy to find what you like on the website and "view in your room. No surprises when you get your rug. Unbelievable customer service and quality rugs. I'm a fan.
Choosing rugs online for a home is a laborious process, and the staff at rugs.com must know this intuitively, as their responses to my questions today we're almost instantaneous. They were kind, direct, and complete; all I had to do was shop. In today's environment, when one receives caring customer service, one knows it. I felt I was in very good hands.
Carole W.
Very easy to navigate this site. Sooo many choices. I have been rug shopping locally... BORING. Bland colors everywhere. Even at high end stores. Can't wait to get my new rug!
Choice rug. Checked out. Easy. Hopefully they will ship quickly.
Easy to view product, lots of options, attractive rugs, quick sale processing. Can't wait to see how it looks on my patio.
I am able to order the same rugs I purchased previously. My husband decided that our outdoor rugs should be used in the house instead of the pool surround. Now that the pool is open again I need more rugs for outside. They even applied a store credit that I had from last year.
Well I was happy to find that pattern as it's the same as my drapes in my home, I just hope I'm not disappointed. I pray it looks awesome so I can recommend it to my family and friends.
What a great selection of rugs. The website was easy to use. It was a very easy process.
Everything was going great... but I wanted to order 2 More of a certain rug, and it wouldn't let me. I understand it's back ordered, but Still should Let me order! I'm fine with waiting... but would like to know that I will receive them when they come in! Hopefully someone can help me. Thank you
I spent the last two days trying to find outdoor carpet locally. FORGET IT, I got on the internet and within ten minutes it had carpet ordered, and it's supposed to be delivered this week. Now if the carpet is as nice as the pictures, I'll be a happy shopper.
Site easy to navigate and rugs on sale! Win - win!
I was so excited to find a rug that matched the colors I am using in my living room, and at a great price!
Super easy to order and super quick shipping.
Great quality! After several purchases I have never had a problem with this company. Highly recommend.
I found selections easily and could order one color and design in several sizes.
So many options, easy to use website. First time buyer. Let's hope shipping and quality is as desirable.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

