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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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Great selection
June 9, 2021

I have been looking for larger sized outdoor rugs since the spring. Every other site i have tried did not have any large rugs and if they did the selection was poor. I came across rugs.com and so happy that i did because i found what i was looking for today.

Date of experience: June 9, 2021
Oregon
1 review
0 helpful votes
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Wonderful Customer Service
June 9, 2021

I got lots of patient, expert help from a sales agent during a chat session about a 4x6 foot rug. They answered all my questions and made recommendations based on my rug preferences. A fun and valuable experience. I learned about rugs and am confident that I will like very much the rug I finally chose.

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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They ask the right questions
June 9, 2021

I wanted a specific rug for a specific space. There are a million rugs on this site and the filters narrowed them down to just what I wanted. I specify the size, thickness, color, and I have all the choices I need to buy the perfect rug for my office. Just like the last time! Nice job!

Date of experience: June 8, 2021
California
1 review
0 helpful votes
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Peaches3419
June 9, 2021

I had a great experience shopping for a rug. Lots to choose from. I will tell friends a

Date of experience: June 8, 2021
Texas
1 review
0 helpful votes
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Love this company!
June 9, 2021

Easy to find what you like on the website and "view in your room. No surprises when you get your rug. Unbelievable customer service and quality rugs. I'm a fan.

Date of experience: June 8, 2021
Texas
2 reviews
2 helpful votes
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Choosing rugs online for a home is a laborious process, and the staff at rugs.com must know this intuitively, as their responses to my questions today we're almost instantaneous. They were kind, direct, and complete; all I had to do was shop. In today's environment, when one receives caring customer service, one knows it. I felt I was in very good hands.
Carole W.

Date of experience: June 8, 2021
Washington
1 review
0 helpful votes
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Found what i was looking for!
June 8, 2021

Very easy to navigate this site. Sooo many choices. I have been rug shopping locally... BORING. Bland colors everywhere. Even at high end stores. Can't wait to get my new rug!

Date of experience: June 8, 2021
Wyoming
1 review
0 helpful votes
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Ordering online was easy!
June 8, 2021

Choice rug. Checked out. Easy. Hopefully they will ship quickly.

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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My experience with Rugs.com
June 8, 2021

Easy to view product, lots of options, attractive rugs, quick sale processing. Can't wait to see how it looks on my patio.

Date of experience: June 8, 2021
Connecticut
1 review
0 helpful votes
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Love my order history
June 8, 2021

I am able to order the same rugs I purchased previously. My husband decided that our outdoor rugs should be used in the house instead of the pool surround. Now that the pool is open again I need more rugs for outside. They even applied a store credit that I had from last year.

Date of experience: June 8, 2021
Indiana
1 review
0 helpful votes
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Not sure yet
June 8, 2021

Well I was happy to find that pattern as it's the same as my drapes in my home, I just hope I'm not disappointed. I pray it looks awesome so I can recommend it to my family and friends.

Date of experience: June 8, 2021
Pennsylvania
1 review
0 helpful votes
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Great Selection
June 8, 2021

What a great selection of rugs. The website was easy to use. It was a very easy process.

Date of experience: June 8, 2021
Wisconsin
1 review
0 helpful votes
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Love the rugs... But!?
June 8, 2021

Everything was going great... but I wanted to order 2 More of a certain rug, and it wouldn't let me. I understand it's back ordered, but Still should Let me order! I'm fine with waiting... but would like to know that I will receive them when they come in! Hopefully someone can help me. Thank you

Date of experience: June 7, 2021
Wisconsin
1 review
0 helpful votes
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Shopping for Carpet
June 8, 2021

I spent the last two days trying to find outdoor carpet locally. FORGET IT, I got on the internet and within ten minutes it had carpet ordered, and it's supposed to be delivered this week. Now if the carpet is as nice as the pictures, I'll be a happy shopper.

Date of experience: June 7, 2021
Michigan
1 review
0 helpful votes
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Shopping@ rugs.com
June 8, 2021

Site easy to navigate and rugs on sale! Win - win!

Date of experience: June 7, 2021
Oregon
1 review
0 helpful votes
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Easy
June 7, 2021

It was great to be able to see how the rug would look in my room by loading a photo. Made my decision so much easier.

Date of experience: June 7, 2021
Louisiana
1 review
0 helpful votes
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The Perfect Rug
June 7, 2021

I was so excited to find a rug that matched the colors I am using in my living room, and at a great price!

Date of experience: June 7, 2021
South Carolina
1 review
0 helpful votes
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Super easy to order and super quick shipping.
Great quality! After several purchases I have never had a problem with this company. Highly recommend.

Date of experience: June 7, 2021
Florida
3 reviews
0 helpful votes
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Rug shopping galore
June 7, 2021

I found selections easily and could order one color and design in several sizes.

Date of experience: June 7, 2021
Kentucky
1 review
0 helpful votes
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Rug site
June 7, 2021

So many options, easy to use website. First time buyer. Let's hope shipping and quality is as desirable.

Date of experience: June 7, 2021