Rugs.comReviews 6,560

I love this company and purchase all my rugs from them! Customer service is very responsive and makes sure that any issues that might arise are solved quickly and efficiently.
I like that I can always count on receiving a quality product.
Cindy Zajac

Trying to buy a rug and decided to change the color. I called within a few hours and was told that they had to cancel the rug and I could order a new one of the color I wanted. I did all this, and then received an email that my new order was cancelled due to 'an issue with Merchant Services". I called and they said I needed to call my bank. I called my bank and they said that they had approved both charges ( one which should be a credit). I called back to rugs.com and I was told that I had to use paypal ( which I don't use). Seems very odd to make it is so difficult to buy a $209 rug.

I ordered for the first time and upon receipt of the merchandise, the rugs were quite less than quality. I requested a refund and was told that I would receive 5 to 10 business days once the items had been received at the company warehouse. The less than quality rugs were to be in good condition, quite surprising when I provided the notification regarding the quality of the rugs. Please know that I just received the shipment so I did not have the rugs in possession for some time nor am I attempting to defraud by using the rugs and then requested a refund. Please don't waste your time and/or experience the issues that I have had as there are so many other companies which provide quality merchandise and quality customer service.

I bought a shag rug. The first 30 days I noticed it matting where people sit. I let Rugs.com know. They told me to fluff it with my hands. Very poor quality for $200. Not a happy customer.

I ordered an 8 x 11 area rug for my living room. It arrived folded in a heavy plastic bag. I cannot get the wrinkles out of this rug! I have tried everything, followed the directions, asked for help and followed those suggestions. This rug has deep creases in it from being folded. I am deeply disappointed as we really like the rug. My question: How can a company that is named Rugs.com send out rugs folded, not rolled? A conundrum.

I ordered a rug from this website over two weeks ago. On their website it says that the rugs get mailed within 24 hours. After waiting over two weeks, I contacted customer service, who told me that the rug was on its way, when I asked if I can get my money back. I told them that that's impossible because FedEx only has an update that the label has been created. While I was talking to the customer service lady, I called FedEx and they told me that the item is still with the shipper. So, not only did they lie about how fast they ship the items, they also lied about the shipping information. Not to mention that I paid extra for two day shipping. I will never be using this website again.

I just received my 8x11 rug looked just like picture. Great service arrived quickly no shipping, price can't be beat. Customer for life.

I'm am outraged right now. We DESIGNED our back yard area with pavers and sod with a 9x12 space literally allocated for an outdoor rug from rugs.com. We were having an outdoor barbecue and were pissed and embarrassed when the area looked ridiculous. Of course we had to use them as-is because the area was dirt. What a great party having guests stand in the dirt. We actually ordered TWO rugs, order total was $858.60. This is what we received instead of 9x12 rugs:
8' 10.5" x 11' 4.5"
8' 11.5" x 11' 1.5"
Those are HUGE, HUGE differences! Especially when we had a 9x12 area perfectly measured out. Pavers and sod on all sides!
Also, I spent $701.00 in a separate order with rugs.com on 11-8-2020!
Your company better come up with a really good solution for this problem.

I have watched this rug for 6 months. My room is finally ready to house this beautiful piece of art.