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Rugs.com has a rating of 4.7 stars from 6,560 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I was looking for colorful rugs to go in my kindergarten classroom and you were the perfect place! Easy to find and easy to order!
The app was easy to use. REALLY liked that you can see the rugs in your rooms. Makes the choice a TON easier!
I have been shopping for a rug for my bedroom to match my new bedding. Found this one easily and quickly. The price seems great. The color seems great. I will update my review when the rug is delivered and laid in the room. I bought the dusty rose 5'x7'. I hope this helps.
It was okay, but it didn't have a lot of 2'6" runners and keep going to area rugs. So to order my runners to longer.
Ordering my second rug from them as the first one was beautiful and delivered so quick. Their prices are the best, I will continue to order any rugs I need from here!
Very easy! Love the 50% off. Lots to choose from and within my teacher budget. I will pass this on to my teacher friends.
I have been waiting buy a new rug until my renovation is done and finally I can buy several. Very easy to navigate the site. REally the best prices around
I like how it was simple to order and Pay
Website was easy as well
Smooth and easy navigation through a beautiful array of rugs. I was able to get two amazing Turkish rugs for my new home for a fantastic price during their Friends & Family Sale. I will surely be back for more.
I ordered rugs several times, I am satisfied with the quality and delivery.
Looking through different choices was easy to navigate with your website- Im looking forward to my new rugs and i will for sure make a review of how i feel once i recive them. I have good feelings
The website is user friendly and I was able to view numerous types of area rugs. Can't wait for my rugs to arrive,
Ordered an area rug for my kitchen for an amazing price. It turns out that the rug was amazing and too nice for my kitchen. I put it in my office and it looks awesome!
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

