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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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Anxiously awaiting the arrival of our first purchase from rug.com.
This is my second time ordering from your company and never been so happy. I had spent a lot of money on scatter rugs that would always bunch up and slide. I'm disabled with electric chair and walker. Finally a rug that. Stays still. Wonderful. I'm not afraid anymore in my apt.
Nice rugs for the price. Awesome selection in sizes and cool that you can see rugs in room via technology before purchasing
Third purchase from rugs.com
Site is easy to navigate and narrow your choices.
Terrific selection of rugs in all shapes, sizes and colors.
The quality is surprisingly good for as inexpensive as they are.
Quick shipping, too.
This just might have been the easiest online shopping experience that I have ever had! Can't wait to receive my new rug!
I'm reviewing this before I have seen the carpet, so my experience is only up to that point. Very easy to shop even for the less texts savvy people like myself. Lots of beautiful rugs to choose from! Something for everyone's price range!
Rugs.com was user friendly. Was able to purchase within minutes. I love that you can see a rug in your room before purchasing.
I had a hard time choosing which rug to buy because there are so many beautiful ones on this site, and they're really affordable!
I love that I could see the rug in my room. It made the size selection so much easier. I'm not sure how accurate the size is until I receive my rug but the 7 x 10 appeared too wide for the width of my room in the photo. However, acording to my room measurements, 10 ft is slightly shorter than the width of my room.
Easy to shop on this site. Good quality merchandise.
Very good experience with this company. Its my 3rd purchase. Great quality. Fast and curteous service and shipping.
I have ordered rugs from your comp. Its been a great place to order from Thank you Laurrel
This is my first experience with Rugs.com. I hope it is a good one. It was fairly easy to navigate the site, but they did not have exactly what I was looking for. (NOTE: I was hoping to find a rug similar to one I had purchased back in the 1970s, so if they had the same pattern, it would have been a miracle.) At any rate, I did find something I liked and the price was reasonable. I hope the shipping information is accurate and the product is of decent quality. We'll see...
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

