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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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First Time Purchaser
August 3, 2021

Anxiously awaiting the arrival of our first purchase from rug.com.

Date of experience: August 3, 2021
Georgia
1 review
0 helpful votes
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I'm so HAPPY
August 3, 2021

This is my second time ordering from your company and never been so happy. I had spent a lot of money on scatter rugs that would always bunch up and slide. I'm disabled with electric chair and walker. Finally a rug that. Stays still. Wonderful. I'm not afraid anymore in my apt.

Date of experience: August 3, 2021
Kentucky
1 review
0 helpful votes
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Waiting
August 3, 2021

Just placed the order. Won't be able to give a full review until my purchase arrives.

Date of experience: August 3, 2021
Virginia
1 review
0 helpful votes
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Wonderful
August 3, 2021

Omg, it was wonderful, could see rug on floor, thanks

Date of experience: August 3, 2021
Minnesota
1 review
0 helpful votes
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So far so good. It was easy enough. Very user friendly.

Date of experience: August 3, 2021
Pennsylvania
1 review
0 helpful votes
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Outdoor Oasis
August 3, 2021

Nice rugs for the price. Awesome selection in sizes and cool that you can see rugs in room via technology before purchasing

Date of experience: August 3, 2021
Georgia
1 review
0 helpful votes
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Quality rugs at a GREAT price
August 3, 2021

Third purchase from rugs.com
Site is easy to navigate and narrow your choices.
Terrific selection of rugs in all shapes, sizes and colors.
The quality is surprisingly good for as inexpensive as they are.
Quick shipping, too.

Date of experience: August 3, 2021
Louisiana
1 review
0 helpful votes
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EasyPeasyPurchase
August 3, 2021

This just might have been the easiest online shopping experience that I have ever had! Can't wait to receive my new rug!

Date of experience: August 3, 2021
Idaho
1 review
0 helpful votes
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Shag Rug
August 3, 2021

Pleasant - Nice Website but wished it offered comparison shopping of a few choices to make shopping even easier.

Date of experience: August 2, 2021
Illinois
2 reviews
0 helpful votes
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Easy peasy
August 3, 2021

I'm reviewing this before I have seen the carpet, so my experience is only up to that point. Very easy to shop even for the less texts savvy people like myself. Lots of beautiful rugs to choose from! Something for everyone's price range!

Date of experience: August 2, 2021
New Jersey
1 review
0 helpful votes
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First time purchaser
August 3, 2021

Rugs.com was user friendly. Was able to purchase within minutes. I love that you can see a rug in your room before purchasing.

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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I had a hard time choosing which rug to buy because there are so many beautiful ones on this site, and they're really affordable!

Date of experience: August 2, 2021
California
1 review
0 helpful votes
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Great Shopping Experience
August 3, 2021

I love that I could see the rug in my room. It made the size selection so much easier. I'm not sure how accurate the size is until I receive my rug but the 7 x 10 appeared too wide for the width of my room in the photo. However, acording to my room measurements, 10 ft is slightly shorter than the width of my room.

Date of experience: August 2, 2021
Texas
1 review
0 helpful votes
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Great experience.
August 2, 2021

Good prices and great variety of products. Easy purchase.

Date of experience: August 2, 2021
Maryland
1 review
0 helpful votes
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Fast and easy to order!
August 2, 2021

Found what I was looking for in minutes, right color and size.

Date of experience: August 2, 2021
Oregon
1 review
0 helpful votes
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Nice site for rugs. Great prices!
August 2, 2021

Easy to shop on this site. Good quality merchandise.

Date of experience: August 2, 2021
Georgia
3 reviews
0 helpful votes
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Found it!
August 2, 2021

Fast, easy & found exactly what I was looking for in less than two minutes!

Date of experience: August 2, 2021
Georgia
1 review
1 helpful vote
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Repeat customer
August 2, 2021

Very good experience with this company. Its my 3rd purchase. Great quality. Fast and curteous service and shipping.

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
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Great rugs
August 2, 2021

I have ordered rugs from your comp. Its been a great place to order from Thank you Laurrel

Date of experience: August 2, 2021
Illinois
1 review
0 helpful votes
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Just Ordered a Rug and a Pad
August 2, 2021

This is my first experience with Rugs.com. I hope it is a good one. It was fairly easy to navigate the site, but they did not have exactly what I was looking for. (NOTE: I was hoping to find a rug similar to one I had purchased back in the 1970s, so if they had the same pattern, it would have been a miracle.) At any rate, I did find something I liked and the price was reasonable. I hope the shipping information is accurate and the product is of decent quality. We'll see...

Date of experience: August 2, 2021