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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Center rug
August 5, 2021

Easy and good site. Nice rugs for each room good price

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
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Highly satisfied
August 5, 2021

I purchased an 8x10 area rug. Arrived within 3 days. It did come with damage on the edge but when i contacted customer service, they quickly took care of it and are shipping me a replacement free of charge! Very hassle free, which i love!

Date of experience: August 5, 2021
Florida
1 review
1 helpful vote
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No Discount
September 4, 2021

By Submitting my email address through RetailMeNot, I was supposed to save an additional 10%. Upon Checkout, this did not happen

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 5, 2021
Louisiana
2 reviews
0 helpful votes
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Great selection and service
August 5, 2021

So easy to shop the website. Such a great selection of sizes. I needed delayed shipping and they could accommodate me with the date I needed for the rugs to arrive. Great customer service.

Date of experience: August 5, 2021
North Carolina
1 review
0 helpful votes
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Madeline
August 5, 2021

On line shopping experience easy and efficient. The runner is exactly what I was looking for.

Date of experience: August 5, 2021
Pennsylvania
2 reviews
0 helpful votes
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This Site has a beautiful selection of rugs and really great prices! I've ordered three rugs so far and love to look at the pretty designs!

Date of experience: August 5, 2021
Maryland
1 review
0 helpful votes
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Easy Peasy
August 5, 2021

Took me 5 minutes to find the rug I wanted and purchase.

Date of experience: August 5, 2021
Tennessee
1 review
0 helpful votes
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Shipping
August 5, 2021

This experience was convenient and priced within my affordability! The rugs color appears rich and suitable for the space intended! Shipping is free, a plus!
Thanks,
Natharan Proby

Date of experience: August 5, 2021
Oklahoma
1 review
0 helpful votes
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I keep buying
August 5, 2021

Lots of choices. Sizes and styles.
The rugs arrive quickly and in perfect condition.

Date of experience: August 4, 2021
Tennessee
1 review
0 helpful votes
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Tender Foot
August 5, 2021

I'm loving it, Shopping has been a great experience with you, And delivery is fast and on time, you're awesome.

Date of experience: August 4, 2021
Texas
2 reviews
0 helpful votes
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Easy to navigate
August 5, 2021

It was very easy to navigate the website. I knew the size and color I wanted, with the options I was able to find the rug in no time.

Date of experience: August 4, 2021
Minnesota
1 review
0 helpful votes
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Prefect
August 4, 2021

Everything went great would recommend your company

Date of experience: August 4, 2021
California
1 review
0 helpful votes
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HIGH QUALITY and ARRIVES QUICKLY
August 4, 2021

I am so happy with the quality of my chintz area rugs, because I know they'll last a long time. Ordering was very easy, and a return was equally easy. Great customer service.
I would definitely recommend to family, friends and neighbors.

Date of experience: August 4, 2021
Texas
1 review
0 helpful votes
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I was looking for a living room rug with beachy colors and found Exactly what I needed in 5 minutes. It took no time at all, and they had so much to choose from! Love this site!

Date of experience: August 4, 2021
Georgia
2 reviews
0 helpful votes
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I found THE most beautiful rug but thought to do a search before purchasing. SO GLAD I DID. $30 less AND free shipping! Awesome site and an incredible selection. I'll definitely be back for more rugs!

Date of experience: August 4, 2021
Georgia
2 reviews
0 helpful votes
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Great Buy
August 4, 2021

Everything I was looking for. And so easy to order

Date of experience: August 4, 2021
West Virginia
1 review
0 helpful votes
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At last
August 4, 2021

Finally found the type and color rugs I wanted, site was pretty to use.
I'm a happy camper.

Date of experience: August 4, 2021
Maryland
2 reviews
0 helpful votes
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Ordering process was great
August 4, 2021

Quick and easy ordering process. Many rugs to choose from. My daughter found the rug she wanted for her dorm room in less than 1/2 hour.

Date of experience: August 3, 2021
New York
1 review
0 helpful votes
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Awesome Rugs
August 4, 2021

My experience with this company has been beyond what I could imagine. The sales and delivery of rugs are fantastic. The rugs appear on your porch so fast; the colors are bright and as shown. No complaints. Truly satisfied.

Date of experience: August 3, 2021
New York
1 review
0 helpful votes
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Easy ordering!
August 4, 2021

So easy to make an order with a variety of sizes and colors!

Date of experience: August 3, 2021