Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
Follow Terri S.
Unfollow Terri S.
Share Review
Report Review

Always A Great Place to Shop
August 7, 2021

We were looking for an outdoor rug for our new deck. We found exactly the right one at rugs.com. And the price was astonishing! We've purchased a number of rugs here and have always been pleased with the ease of finding exactly what we wanted, the quick delivery and the quality of the rugs. We'll always look here first when we need a rug!

Date of experience: August 7, 2021
Oklahoma
1 review
0 helpful votes
Follow Douglas U.
Unfollow Douglas U.
Share Review
Report Review

Rug
August 7, 2021

Easy for the most part good value bought a rug from them a while back

Date of experience: August 7, 2021
Kentucky
1 review
0 helpful votes
Follow Mark C.
Unfollow Mark C.
Share Review
Report Review

Ease of use
August 7, 2021

Enjoyed shopping from the comfort of my couch. The selection and prices offered several options.

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
Follow Shalette O.
Unfollow Shalette O.
Share Review
Report Review

Great experience.
August 7, 2021

Have always had a great experience. Will order from them again. I have ordered several times and have always been happy.

Date of experience: August 7, 2021
Arizona
1 review
0 helpful votes
Follow Helen S.
Unfollow Helen S.
Share Review
Report Review

Easy
August 7, 2021

Made it easy to find what I wanted and to complete my order. This is the 3rd rug I have purchased from this site, but I'm sure it won't be the last.

Date of experience: August 7, 2021
Florida
1 review
0 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Share Review
Report Review

First time on site
August 7, 2021

This was so easy to buy! I have searched for exactly what I want for a while! Ordered so stay tuned

Date of experience: August 6, 2021
Minnesota
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

I liked there selections, biggest selection I ever seen, prices were competitive to Walmart and Target,
Just hope they send me the color and size I ordered

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
Tennessee
2 reviews
0 helpful votes
Follow Mildred I.
Unfollow Mildred I.
Share Review
Report Review

Love this website!
August 6, 2021

Very easy to surf this site. Very good prices. Incredibly fast shipping. Highly recommend it you're looking for great rugs!

Date of experience: August 6, 2021
Indiana
1 review
0 helpful votes
Follow Mary S.
Unfollow Mary S.
Share Review
Report Review

Great colors
August 6, 2021

Searched other places and did not find my colors but this rug will be perfect for my room, I think

Date of experience: August 6, 2021
Illinois
3 reviews
14 helpful votes
Follow Lloyd M.
Unfollow Lloyd M.
Share Review
Report Review

Excellent website
August 6, 2021

They showed me several views of many different rugs, until I was convinced that my purchase would look beautiful in my family room. The price and additional discount were enough to close the deal.

Date of experience: August 6, 2021
California
1 review
0 helpful votes
Follow Janis A.
Unfollow Janis A.
Share Review
Report Review

Great price with a Visual
August 6, 2021

Found the rug I wanted quickly at a great price. I loved how I could take a picture of where it would go and the new rug appeared perfectly on my phone. Now I know exactly how perfect it will look!

Date of experience: August 6, 2021
New Jersey
1 review
0 helpful votes
Follow Patricia W.
Unfollow Patricia W.
Share Review
Report Review

Love your rugs
August 6, 2021

We ordered three indoor outdoor rugs for our outdoor three level decking by our pool.
Very attractive and just what we needed.

Date of experience: August 6, 2021
Kentucky
1 review
0 helpful votes
Follow BRIAN F.
Unfollow BRIAN F.
Share Review
Report Review

Top notch customer service, fast shipping, great quality carpets... I'm completely overjoyed. Thank you!

Date of experience: August 6, 2021
Georgia
1 review
0 helpful votes
Follow Alex L.
Unfollow Alex L.
Share Review
Report Review

Great selection
August 6, 2021

Great selection and easy to use site. Good prices too!

Date of experience: August 5, 2021
Georgia
1 review
0 helpful votes
Follow Joan C.
Unfollow Joan C.
Share Review
Report Review

Second time
August 6, 2021

Selection is great, ordering is easy and I don't have to go anywhere to shop! My second time for rugs.com and probably not my last. Best part, if it doesn't work, free returns. Can't beat it!

Date of experience: August 5, 2021
Minnesota
1 review
0 helpful votes
Follow Allan A.
Unfollow Allan A.
Share Review
Report Review

Great
August 5, 2021

Great service if I get the same price as a week ago for same item

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
Follow Belinda P.
Unfollow Belinda P.
Share Review
Report Review

Pretty Paisley Play Area
August 5, 2021

I'm so excited to be Gifting this Bright & Beautiful Paisley Design Area Rug to four of my Grandchildren!

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
Follow Nanci W.
Unfollow Nanci W.
Share Review
Report Review

Quick and easy
August 5, 2021

Quick and easy, no issues. Went straight in, picked my rug, pulled up my info, paid for it, and was on my way. Can't wait to see it in my room.

Date of experience: August 5, 2021
Louisiana
1 review
0 helpful votes
Follow Rhonda F.
Unfollow Rhonda F.
Share Review
Report Review

Best size rug
August 5, 2021

Customer rep. Was very nice and patient while helping me to order the recommended size.

Date of experience: August 5, 2021
Texas
1 review
0 helpful votes
Follow Rich A.
Unfollow Rich A.
Share Review
Report Review

Beach House Rugs
August 5, 2021

I need small washable rugs for my beach house. I have purchased several Chindi rugs here, as well as larger outdoor rugs. I have been happy with quality, ease of purchase and quickness of delivery. I first ordered here about a year ago, and twice more since.

Date of experience: August 5, 2021