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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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We were looking for an outdoor rug for our new deck. We found exactly the right one at rugs.com. And the price was astonishing! We've purchased a number of rugs here and have always been pleased with the ease of finding exactly what we wanted, the quick delivery and the quality of the rugs. We'll always look here first when we need a rug!
Easy for the most part good value bought a rug from them a while back
Enjoyed shopping from the comfort of my couch. The selection and prices offered several options.
Have always had a great experience. Will order from them again. I have ordered several times and have always been happy.
This was so easy to buy! I have searched for exactly what I want for a while! Ordered so stay tuned
I liked there selections, biggest selection I ever seen, prices were competitive to Walmart and Target,
Just hope they send me the color and size I ordered
Very easy to surf this site. Very good prices. Incredibly fast shipping. Highly recommend it you're looking for great rugs!
Searched other places and did not find my colors but this rug will be perfect for my room, I think
They showed me several views of many different rugs, until I was convinced that my purchase would look beautiful in my family room. The price and additional discount were enough to close the deal.
Found the rug I wanted quickly at a great price. I loved how I could take a picture of where it would go and the new rug appeared perfectly on my phone. Now I know exactly how perfect it will look!
We ordered three indoor outdoor rugs for our outdoor three level decking by our pool.
Very attractive and just what we needed.
Top notch customer service, fast shipping, great quality carpets... I'm completely overjoyed. Thank you!
Selection is great, ordering is easy and I don't have to go anywhere to shop! My second time for rugs.com and probably not my last. Best part, if it doesn't work, free returns. Can't beat it!
I'm so excited to be Gifting this Bright & Beautiful Paisley Design Area Rug to four of my Grandchildren!
Quick and easy, no issues. Went straight in, picked my rug, pulled up my info, paid for it, and was on my way. Can't wait to see it in my room.
Customer rep. Was very nice and patient while helping me to order the recommended size.
I need small washable rugs for my beach house. I have purchased several Chindi rugs here, as well as larger outdoor rugs. I have been happy with quality, ease of purchase and quickness of delivery. I first ordered here about a year ago, and twice more since.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

