Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow JACKI Y.
Unfollow JACKI Y.
Share Review
Report Review

Awesome customer
August 9, 2021

Super easy to deal with, very customer oriented. Easy to contact, great website usability.

Date of experience: August 8, 2021
Rhode Island
2 reviews
0 helpful votes
Follow Eugene U.
Unfollow Eugene U.
Share Review
Report Review

Great Experience!
August 9, 2021

Extremely pleasant experience. Tons of choices, with multiple filter options to select the best rug possible. Love the "see the rug in the room" feature. Uploaded a photo and we could "see" the rug in our space. Highly recommend to anyone looking for lots of options at reasonable prices.

Date of experience: August 8, 2021
Pennsylvania
1 review
0 helpful votes
Follow Gloria S.
Unfollow Gloria S.
Share Review
Report Review

Anonymous rug
August 8, 2021

I got a small rug and love the pattern. The label on the back says Design: T-MRC03-MOC14
Color: MULTI
Please help me find it again so I can order another in a larger size.

Date of experience: August 8, 2021
Texas
1 review
0 helpful votes
Follow Deborah F.
Unfollow Deborah F.
Share Review
Report Review

Easy to follow the steps and easy to find just what I wanted.

Date of experience: August 8, 2021
Florida
1 review
0 helpful votes
Follow Brenda I.
Unfollow Brenda I.
Share Review
Report Review

New rug
August 8, 2021

Quick and easy to order. I am looking forward to my new rug!

Date of experience: August 8, 2021
Georgia
1 review
0 helpful votes
Follow Lynda T.
Unfollow Lynda T.
Share Review
Report Review

So far it's been really great. My rug was delivered today haven't unwrapped it yet. It was delivered very fast. I also ordered an area rug in the same pattern a few minutes ago. The order was placed fast and very easy.

Date of experience: August 8, 2021
New Jersey
1 review
0 helpful votes
Follow Christine B.
Unfollow Christine B.
Share Review
Report Review

Hyacinth Rug Order
August 8, 2021

Ordering tbe rug was a breeze. Thank you very much.

Date of experience: August 8, 2021
Ohio
1 review
0 helpful votes
Follow Rhonda S.
Unfollow Rhonda S.
Share Review
Report Review

Fast Delivery
August 8, 2021

I was very pleased with the rugs! Thank You The colors and quality of the rugs are great! The delivery was remarkable. I couldn't believe they were arrived that fast! This Is the reason for me to order more! I hope I Love them as much as the first ones!

Date of experience: August 8, 2021
Pennsylvania
1 review
0 helpful votes
Follow Brian P.
Unfollow Brian P.
Share Review
Report Review

Highly recommended
August 8, 2021

This is my second time shopping at this site and have had a great experience both times!

Date of experience: August 8, 2021
California
1 review
0 helpful votes
Follow Destiny J.
Unfollow Destiny J.
Share Review
Report Review

So easy and amazing selection!
August 8, 2021

I'm so thrilled with our purchase and the amazing deal that I couldn't resist grabbing another for a different room. So excited!

Date of experience: August 7, 2021
New York
1 review
0 helpful votes
Follow Celia R.
Unfollow Celia R.
Share Review
Report Review

SUPERB COMPANY! SUPERB CHOICES! SUPERB SERVICE! I DID BUSINESS WITH YOU THE OTHER YEAR, AND YOU WERE WONDERFUL THEN AS YOU ARE WONDERFUL NOW!

Date of experience: August 7, 2021
Missouri
1 review
0 helpful votes
Follow Kiffin E.
Unfollow Kiffin E.
Share Review
Report Review

Love the Selection
August 8, 2021

Hubby and I have been searching for a rug with some purple in it forever! Found the PERFECT rug on rugs.com at a great price. I can't wait to see it! I also like the free return if it doesn't work.

Date of experience: August 7, 2021
California
1 review
0 helpful votes
Follow Sanna J.
Unfollow Sanna J.
Share Review
Report Review

Outdoor rugs
August 8, 2021

Easy to navigate. Found what I wanted immediately! Very user friendly experience.

Date of experience: August 7, 2021
South Carolina
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Share Review
Report Review

Rug
August 8, 2021

Easy, great prices and fast delivery. Will shop this site again.

Date of experience: August 7, 2021
Texas
1 review
0 helpful votes
Follow Lillie H.
Unfollow Lillie H.
Share Review
Report Review

Love Pink Rug
August 8, 2021

Prices are reasonable and products appear good quality.

Date of experience: August 7, 2021
Connecticut
1 review
0 helpful votes
Follow ernest O.
Unfollow ernest O.
Share Review
Report Review

Simplicity
August 7, 2021

I know what I need, I enter the details and Rugs.com does the rest at a price that makes the entire experience a pleasure.

Date of experience: August 7, 2021
Pennsylvania
1 review
0 helpful votes
Follow Linda C.
Unfollow Linda C.
Share Review
Report Review

Super Easy!
August 7, 2021

Online ordering is fast and easy. Ordered a matching rug for the family room to unify the space, so the feature to take a photo of the space with the selected rug was very helpful.

Date of experience: August 7, 2021
Vermont
1 review
0 helpful votes
Follow Nancy Q.
Unfollow Nancy Q.
Share Review
Report Review

User Friendly
August 7, 2021

Easier than most online ordering. Hope product is as great!

Date of experience: August 7, 2021
Missouri
2 reviews
0 helpful votes
Follow Calvin V.
Unfollow Calvin V.
Share Review
Report Review

Great Selection!
August 7, 2021

Really wonderful and varied selection of rugs. Fair Price. Good tools on the website to view the rugs in various up-close and in room options to view.

Date of experience: August 7, 2021
North Carolina
1 review
0 helpful votes
Follow Dee Q.
Unfollow Dee Q.
Share Review
Report Review

Great quality, easy purchasing
August 7, 2021

Buying our 2nd rug from Rugs.com. First one feels and looks great. Performance pad adds to a feeling of richness. Highly recommend their products.

Date of experience: August 7, 2021