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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
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Rugs
September 9, 2021

I have purchased several rugs from rugs.com, I have been very pleased! Excellent quality! Delivery has also been great!
I have also recommended other buyers!

Date of experience: September 9, 2021
Florida
2 reviews
0 helpful votes
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A beautiful selection of rugs.
September 9, 2021

It was so very simple and done probably within 15 minutes in total.

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Quick & easy. Ordered before and loved and yet did have color issue and was returned with little trouble. Reliable and dependable company! Ps spoke to customer service with question…very helpful and thorough.

Date of experience: September 9, 2021
Florida
1 review
0 helpful votes
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Excellent. Never had problem with Affirm... will continue to use them..

Date of experience: September 9, 2021
Massachusetts
1 review
0 helpful votes
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New Rug for Living Room
September 9, 2021

Bought a new rug with the Affirm system and so far very pleased.

Date of experience: September 9, 2021
Tennessee
1 review
0 helpful votes
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Aggravated
September 9, 2021

Don't like hAving to do a review before seeing you receipt!

Date of experience: September 8, 2021
Louisiana
2 reviews
0 helpful votes
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Efficient and Easy
September 8, 2021

The option came up, I filled in the information, the account was confirmed and my payment set on auto pay. That's it!

Date of experience: September 8, 2021
Utah
1 review
0 helpful votes
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Good selection of rugs, and colors.
September 8, 2021

Easy and fast to use. Have ordered from them before and I am happy with the rugs.

Date of experience: September 8, 2021
Michigan
1 review
0 helpful votes
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Fabulous
September 8, 2021

Love the rugs. This is the 2nd one I have ordered! Can't wait to receive it!

Date of experience: September 8, 2021
Texas
1 review
0 helpful votes
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Easy shopping
September 8, 2021

I found some rugs I love. The shopping experience was easy and I got them at half price. I also received a 10% discount because I bought 2 or more.
I would recommend this site for these great reasons.
The actual rug review is pending since I have not received them. The reviews for the rugs I bought were great though.

Date of experience: September 8, 2021
Florida
1 review
0 helpful votes
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Cristal
September 8, 2021

This was easy because of the great selection to choose.

Date of experience: September 8, 2021
Washington
1 review
0 helpful votes
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In a hurry
September 8, 2021

I needed a rug for bedroom quickly. I found a very attractive one at a reasonable price. Ship in two days. I am sure to shop rugs.com again soon.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2021
Illinois
1 review
0 helpful votes
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Beautiful Rugs
September 8, 2021

Fast response and great pictures and descriptions.

Date of experience: September 7, 2021
California
1 review
0 helpful votes
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My 1st Order
September 8, 2021

Your site was easy to use. I've been looking for a small rug to put my feet on while getting out of bed. Turquoise isn't my regular, but $9.99 is my price. I added the 2 year coverage. I saw ur ad on TV. I thought it was for sport teams, but washable is even better.

Date of experience: September 7, 2021
Texas
1 review
0 helpful votes
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Second purchase
September 7, 2021

Took me a while to pick out my second rug
My first one is absolutely beautiful and love the quality I can't wait to receive my next one and the prices are unbelievable for the quality of rug

Date of experience: September 7, 2021
Florida
1 review
0 helpful votes
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Rug
September 7, 2021

Fast easy lots of choices. Checkout was fast. I will return to this site for more rugs.

Date of experience: September 7, 2021
New York
1 review
0 helpful votes
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Rug Shopping
September 7, 2021

Somehow I landed on rugs.com and because of my income I went directly to the clearance section. They had everything I was looking for at a reasonable price. I can't wait to get my three new rugs.

Date of experience: September 7, 2021
Florida
1 review
0 helpful votes
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First time buying a rug for the house.
September 7, 2021

Absolutely loved the app to view the rug in my room. It was user friendly.

Date of experience: September 7, 2021
Kentucky
1 review
0 helpful votes
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Unique Finds - Great Deal
September 7, 2021

I've been online shopping for a rug for my living room for awhile. I've searched a variety of rug websites and rugs.com ended up having not only the best deal, but unique designs which I was looking for.

Date of experience: September 7, 2021
Ohio
1 review
0 helpful votes
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Easy peasy
September 7, 2021

I ordered my rug online. It was very easy and stress free. Now we'll see if the product and rug are just as enjoyable

Date of experience: September 7, 2021