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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I have purchased several rugs from rugs.com, I have been very pleased! Excellent quality! Delivery has also been great!
I have also recommended other buyers!
It was so very simple and done probably within 15 minutes in total.
Quick & easy. Ordered before and loved and yet did have color issue and was returned with little trouble. Reliable and dependable company! Ps spoke to customer service with question…very helpful and thorough.
Excellent. Never had problem with Affirm... will continue to use them..
Bought a new rug with the Affirm system and so far very pleased.
The option came up, I filled in the information, the account was confirmed and my payment set on auto pay. That's it!
Easy and fast to use. Have ordered from them before and I am happy with the rugs.
I found some rugs I love. The shopping experience was easy and I got them at half price. I also received a 10% discount because I bought 2 or more.
I would recommend this site for these great reasons.
The actual rug review is pending since I have not received them. The reviews for the rugs I bought were great though.
I needed a rug for bedroom quickly. I found a very attractive one at a reasonable price. Ship in two days. I am sure to shop rugs.com again soon.
Fast response and great pictures and descriptions.
Your site was easy to use. I've been looking for a small rug to put my feet on while getting out of bed. Turquoise isn't my regular, but $9.99 is my price. I added the 2 year coverage. I saw ur ad on TV. I thought it was for sport teams, but washable is even better.
Took me a while to pick out my second rug
My first one is absolutely beautiful and love the quality I can't wait to receive my next one and the prices are unbelievable for the quality of rug
Somehow I landed on rugs.com and because of my income I went directly to the clearance section. They had everything I was looking for at a reasonable price. I can't wait to get my three new rugs.
Absolutely loved the app to view the rug in my room. It was user friendly.
I've been online shopping for a rug for my living room for awhile. I've searched a variety of rug websites and rugs.com ended up having not only the best deal, but unique designs which I was looking for.
I ordered my rug online. It was very easy and stress free. Now we'll see if the product and rug are just as enjoyable
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

