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Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,588 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Good website, easy to navigate
September 13, 2021

These rugs are treasures. They have transformed my condo. The two day ship is essential…and the non slip pad. What beauty! Love my floors! Shoes off!

Date of experience: September 13, 2021
Pennsylvania
2 reviews
0 helpful votes
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Easy to navigate
September 13, 2021

Loved how easy your website was to navigate and can't wait to get my new rugs

Date of experience: September 13, 2021
Nebraska
1 review
0 helpful votes
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Free Shipping!
September 13, 2021

My designer daughter sent me a link to a rug and I got it ordered in a few minutes. Happened to be 50% off and free shipping.

Date of experience: September 13, 2021
Georgia
2 reviews
0 helpful votes
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GREAT!
September 13, 2021

The site is very easy to navigate. There are multiple options to use in narrowing down your selection. The selections range from inexpensive to quality hand-notted rugs. At checkout, you have several selections for paying, as well as the time of delivery.

Date of experience: September 13, 2021
Tennessee
1 review
0 helpful votes
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Great Product selection!
September 13, 2021

Easy. Love all the available products. Free shipping. Love that the plant is in the USA,

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Fun shopping for rugs!
September 13, 2021

We absolutely love the feature that allows you to snap a picture of the room where you want to put your rug. Brilliant! We could see it on the floor in the room and it was amazing. We will be shopping here again.

Date of experience: September 12, 2021
Virginia
1 review
0 helpful votes
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Easy process!
September 12, 2021

I found the website easy to navigate and it was quick to find what I was looking for (dorm room rug). Great and varied selection in a wide range of sizes. Easy order process.

Date of experience: September 12, 2021
Georgia
1 review
0 helpful votes
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Nice Carpets
September 12, 2021

This is my second purchase from Rugs.com. The quality is great and so are the prices! Oh, and free shipping to top it off!

Date of experience: September 12, 2021
Arizona
1 review
0 helpful votes
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Rug heaven
September 12, 2021

Relaxing. A lot to choose from and I do it from home.

Date of experience: September 12, 2021
Louisiana
1 review
0 helpful votes
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New rug for bedroom
September 12, 2021

I always love checking out your website and it's easy to use.

Date of experience: September 12, 2021
Colorado
1 review
0 helpful votes
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Website easy to use
September 12, 2021

Good selection of rugs. Easy to find. Check out straight and simple

Date of experience: September 11, 2021
Alabama
1 review
0 helpful votes
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Wow
September 12, 2021

Not my first rodeo on here and will be a repeat customer
Lovely variety.

Date of experience: September 11, 2021
Minnesota
1 review
0 helpful votes
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Easy site
September 12, 2021

This site was easy to use. I appreciated the reviews with customer photos. Fast checkout.

Date of experience: September 11, 2021
California
1 review
0 helpful votes
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First time ordering
September 12, 2021

Ordering was simple. I can't add much until I get the rug for now

Date of experience: September 11, 2021
California
1 review
0 helpful votes
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Super fast
September 12, 2021

Very easy to decide because rugs are shown on different flooring colors

Date of experience: September 11, 2021
Virginia
1 review
0 helpful votes
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Lots of choices and very good prices
September 12, 2021

I was looking for an 8x8 rug and had lots of choices. I actually ended up buying a color combination that I had no intention of getting. I was looking for a grey combination and ended up getting a beautiful blue mixture. I am very happy with my experience and purchase.

Date of experience: September 11, 2021
Massachusetts
1 review
0 helpful votes
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My rug.
September 12, 2021

I found it to be very simple and now I will wait anxiously for my new rug. Thank you.

Date of experience: September 11, 2021
Ohio
1 review
0 helpful votes
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Beautiful Rug!
September 11, 2021

Easy- Great app to add the rug to a picture of the room you want to put it in. This feature proved that it would look good in my room.

Date of experience: September 11, 2021
Michigan
1 review
0 helpful votes
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Great RUGS!
September 11, 2021

I love this rug store... It is by far one of my favorite stores! Never disappointed!

Date of experience: September 10, 2021
Pennsylvania
1 review
0 helpful votes
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Quick Decorating Changed
September 10, 2021

Love being able to give my room a facelift simply by changing the theme of the room with the purchase of a rug. I am pleased with the quality of my purchase and it's fast shipping.

Date of experience: September 10, 2021