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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Willard
September 15, 2021

Fast, easy, great products. Unique products and visitors have given many compliments. Thank you.

Date of experience: September 15, 2021
Texas
4 reviews
0 helpful votes
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Bathroom rug
September 15, 2021

Very easy. I would like to order more from this company.

Date of experience: September 15, 2021
Pennsylvania
4 reviews
0 helpful votes
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Rug purchase
September 15, 2021

Very helpful in how to select for uncertainty of size and color. "order both", open small size to see if color and size will work.

Date of experience: September 15, 2021
Arizona
1 review
0 helpful votes
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Love the rugs. Great customer service.
September 15, 2021

Ordered two matching rugs in July. Wanted to order a matching runner. Within in minutes customer service looked up my earlier order and provided me with the item number. Also love the see the rug in my room option.

Date of experience: September 15, 2021
California
1 review
0 helpful votes
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Awsome
September 15, 2021

I love my previously purchased carpet. When I asked for assistance to find my previous purchase so I could get a matching runner, customer service assistance by someone whose name starts with B was very helpful. I feel bad I forgot the name. He was very kind and helpful. The rugs and customer service are amazing!

Date of experience: September 15, 2021
Colorado
1 review
0 helpful votes
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Rug
September 15, 2021

Thank you very easy to order i love i could put it in my room

Date of experience: September 15, 2021
New Hampshire
1 review
0 helpful votes
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So many beautiful choices!
September 14, 2021

I was looking for a couple inexpensive area rugs for my home and I came across an ad for rugs.com. Figured it was worth a shot. Boy, oh boy, I'm glad I did! I ended up purchasing 3 area rugs for under $200! The site offered assistance every step of the way. Great experience.

Date of experience: September 14, 2021
California
1 review
0 helpful votes
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Good morning thanks
September 14, 2021

Good easy! I don't know what to say... thanks scan not tell you about what I don't know.

Date of experience: September 14, 2021
Illinois
3 reviews
0 helpful votes
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Always great
September 14, 2021

I love being able to change my carpets easily and affordably. I and my puppies use the door in back and they get messy. What ever color or size, the product is great. Thank you for this affordable avenue

Date of experience: September 14, 2021
Florida
1 review
0 helpful votes
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My experience was very easy and super helpful. Liked all the features this site had.

Date of experience: September 14, 2021
Oregon
1 review
1 helpful vote
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Rug Melts
October 14, 2021

I bought a rug from Rugs.com and areas of it melted. The melting was caused by use of an elevated space heater. I wasn't aware that it was happening. I have been using the space heater for years on various rugs without any problems. But within an hour of use, the rug.com rug had melted in patches. I had no idea that their rug would react differently than the 5 other rugs that I own. It's a sign of low quality and a potential hazard. Just FYI.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Colorado
1 review
0 helpful votes
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Easy
September 14, 2021

Easy, great selection, reasonably priced, thank you

Date of experience: September 13, 2021
California
2 reviews
0 helpful votes
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Great buying experience
September 14, 2021

The website was easy to navigate and prices seemed fair. I have ordered from them before and the quality was good too!

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Good website, easy to navigate
September 13, 2021

These rugs are treasures. They have transformed my condo. The two day ship is essential…and the non slip pad. What beauty! Love my floors! Shoes off!

Date of experience: September 13, 2021
Pennsylvania
2 reviews
0 helpful votes
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Easy to navigate
September 13, 2021

Loved how easy your website was to navigate and can't wait to get my new rugs

Date of experience: September 13, 2021
Nebraska
1 review
0 helpful votes
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Free Shipping!
September 13, 2021

My designer daughter sent me a link to a rug and I got it ordered in a few minutes. Happened to be 50% off and free shipping.

Date of experience: September 13, 2021
Georgia
2 reviews
0 helpful votes
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GREAT!
September 13, 2021

The site is very easy to navigate. There are multiple options to use in narrowing down your selection. The selections range from inexpensive to quality hand-notted rugs. At checkout, you have several selections for paying, as well as the time of delivery.

Date of experience: September 13, 2021
Tennessee
1 review
0 helpful votes
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Great Product selection!
September 13, 2021

Easy. Love all the available products. Free shipping. Love that the plant is in the USA,

Date of experience: September 13, 2021
California
1 review
0 helpful votes
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Fun shopping for rugs!
September 13, 2021

We absolutely love the feature that allows you to snap a picture of the room where you want to put your rug. Brilliant! We could see it on the floor in the room and it was amazing. We will be shopping here again.

Date of experience: September 12, 2021
Virginia
1 review
0 helpful votes
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Easy process!
September 12, 2021

I found the website easy to navigate and it was quick to find what I was looking for (dorm room rug). Great and varied selection in a wide range of sizes. Easy order process.

Date of experience: September 12, 2021