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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great selection
September 22, 2021

I wasn't sure if the rug(s) I liked would be the right color, pattern, etc., so I was able to order 2 small ones to try them out. Hopefully, one will work in the larger size, which is what I need and perhaps I can even use one of the smaller ones also. There was so much to choose from and I hope what I chose will work.

Date of experience: September 22, 2021
Illinois
1 review
0 helpful votes
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Love shopping
September 22, 2021

I love that i could take a picture of my room and see the rug.

Date of experience: September 21, 2021
Iowa
1 review
0 helpful votes
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New Order
September 22, 2021

The ordering was easy. The rugs look very nice. I been looking for a round rug, glad to found 1 and the price was right in my spending range.

Date of experience: September 21, 2021
New York
1 review
0 helpful votes
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Fast easy checkout
September 22, 2021

I found a rug at a good price and checkout was easy. Now I hope the carpet will be as good as the website.

Date of experience: September 21, 2021
Tennessee
1 review
0 helpful votes
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Excellent
September 22, 2021

Right design, price and customer service. Looking forward to do more shopping on the future.

Date of experience: September 21, 2021
Ohio
1 review
0 helpful votes
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Shag Purchase
September 21, 2021

Very easy very fast! I liked the option to see the rug in my room very helpful!

Date of experience: September 21, 2021
Ohio
1 review
0 helpful votes
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Great selection
September 21, 2021

I've been searching for a grey rug and found a few options with you. Ratings on the rugs were high

Date of experience: September 21, 2021
North Carolina
1 review
0 helpful votes
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I got rugs
September 21, 2021

It took awhile but finally found a rug i could be happy with, i think.

Date of experience: September 21, 2021
North Carolina
1 review
0 helpful votes
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Online answers were immediate
September 21, 2021

I had submitted a question & 48 hours later no response. Then today I got an immediate answer via customer service monitoring my cart.

Date of experience: September 21, 2021
Pennsylvania
2 reviews
7 helpful votes
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Rugs.com review
September 21, 2021

I appreciate the large variety of rug styles presented. I had a question about custom lengths which I submitted, but was never responded to. The site was easy to navigate. I would have liked it more if there was a way to get a live or timely response to questions. A good experience nonetheless.

Date of experience: September 20, 2021
Alabama
1 review
0 helpful votes
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Great Service
September 21, 2021

Great experience. Great price. I would recommend to anyone

Date of experience: September 20, 2021
California
1 review
0 helpful votes
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Awesome prices
September 20, 2021

Easy and able to find something that meets my budget. Hopefully it will be good quality

Date of experience: September 20, 2021
Arizona
1 review
0 helpful votes
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Easy
September 20, 2021

A nice shopping experience. Photos clear, descriptions were good. Price is reasonable

Date of experience: September 20, 2021
Texas
1 review
0 helpful votes
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Great experience
September 20, 2021

I love the rugs l have purchased and my experience has been good, easy no drama at all.

Date of experience: September 20, 2021
Arkansas
1 review
0 helpful votes
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Happy rug
September 20, 2021

The very rug I've been wanting forever!
Didn't intend on buying but it was 50% off. So had to get it! Yay

Date of experience: September 19, 2021
Texas
1 review
0 helpful votes
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Great rug
September 20, 2021

I purchased this same rug a few month ago in a smaller size. Good quality, so I'm gifting my daughter the same rug for her great room. When she saw mine, she loved it!

Date of experience: September 19, 2021
Florida
1 review
0 helpful votes
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Easy to navigate
September 19, 2021

I've been looking for a nautical runner for months and this evening found this site. Easy to navigate, reads free 2 day shipping... hopefully in 48 hours I have the product and can then rate the product and service again.

Date of experience: September 19, 2021
California
1 review
0 helpful votes
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Area rug
September 19, 2021

I have purchased from this company before and the product is well made and the shipping was great and fast.

Date of experience: September 19, 2021
North Carolina
1 review
0 helpful votes
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Great rugs and experience
September 19, 2021

I had a very easy time finding the perfect rug for our remodeled bedroom. I will definitely be using Rugs.com again in the future.

Date of experience: September 19, 2021
Virginia
1 review
0 helpful votes
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Awesome experience
September 19, 2021

I was able to sort for what I wanted in various ways. When unsure of a selection, I was able to go back and restart.

Date of experience: September 18, 2021