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Rugs.com has a rating of 4.8 stars from 6,572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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I wasn't sure if the rug(s) I liked would be the right color, pattern, etc., so I was able to order 2 small ones to try them out. Hopefully, one will work in the larger size, which is what I need and perhaps I can even use one of the smaller ones also. There was so much to choose from and I hope what I chose will work.
I love that i could take a picture of my room and see the rug.
The ordering was easy. The rugs look very nice. I been looking for a round rug, glad to found 1 and the price was right in my spending range.
I found a rug at a good price and checkout was easy. Now I hope the carpet will be as good as the website.
Very easy very fast! I liked the option to see the rug in my room very helpful!
I've been searching for a grey rug and found a few options with you. Ratings on the rugs were high
It took awhile but finally found a rug i could be happy with, i think.
I had submitted a question & 48 hours later no response. Then today I got an immediate answer via customer service monitoring my cart.
I appreciate the large variety of rug styles presented. I had a question about custom lengths which I submitted, but was never responded to. The site was easy to navigate. I would have liked it more if there was a way to get a live or timely response to questions. A good experience nonetheless.
Great experience. Great price. I would recommend to anyone
Easy and able to find something that meets my budget. Hopefully it will be good quality
A nice shopping experience. Photos clear, descriptions were good. Price is reasonable
I love the rugs l have purchased and my experience has been good, easy no drama at all.
I purchased this same rug a few month ago in a smaller size. Good quality, so I'm gifting my daughter the same rug for her great room. When she saw mine, she loved it!
I've been looking for a nautical runner for months and this evening found this site. Easy to navigate, reads free 2 day shipping... hopefully in 48 hours I have the product and can then rate the product and service again.
I had a very easy time finding the perfect rug for our remodeled bedroom. I will definitely be using Rugs.com again in the future.
I was able to sort for what I wanted in various ways. When unsure of a selection, I was able to go back and restart.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

