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Rugs.com has a rating of 4.7 stars from 6,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.
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It Seems To Be A Great Day Since I Found What I Been Trying To Find Is A Rug That Matches My New Flooring! THANKS For Show This On FaceBook!
After paying $6.00 for expedited shipping I got a notice that shipping may be delayed. I wouldn't have paid extra if I knew this before ordering. If I don't get my package in 2 days I would like my $6.00 refunded
After my whole experience.*************************
I can't speak to a person regarding my order. I can't get any order confirmation or order number
Wonderful experience from the time I logged on. Looking for something after putting down new floors in the entire upstairs. Great choices of everything to pick from.
Multiple sizes, wonderful colors and huge selections. Very easy to find anything you wanted by size, color, rug description, etc. Taking advantage of the sale was even better. Will place additional order later.
Very pleased with your selections of the washable rugs. I thank you for the holiday discount. I will see how this works out. I like the idea of washable rugs. Dies one need a slip proof rugunder the rug?
Generally good but I was looking to get an area rug and a runner rug that were the same color. It was a little difficult as I went to checkout and it did not have the exact description of the rugs I kept going back and forth from one photo to the other. It might be a good idea to link area rugs and runner rugs.
But generally I found the website easy to look around on.
Twice shopping at rugs.com and always a great experience
Site was easy to navigate. Had all the pertinent information I was looking for. I do wish it had given an estimated shipping date at the confirmation page, however, I realize it would merely be a wild guess.
I liked that I found what I was looking for and the price was excellent cant wait for my purchase to be delivered
Ordering an area rug for my daughter was very easy. I also love that the company plants one tree for each purchase! I hope the rug is as awesome as the ordering process.
I was looking for something fun and fresh. I found what I was looking for in a couple minutes at a price that I thought was very reasonable.
Easy to shop and easy to order. Can't wait for my new rugs.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

