Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
165
value
190
shipping
187
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mississippi
1 review
0 helpful votes
Follow Randy E.
Unfollow Randy E.
Share Review
Report Review

A GREAT DAY
November 9, 2021

It Seems To Be A Great Day Since I Found What I Been Trying To Find Is A Rug That Matches My New Flooring! THANKS For Show This On FaceBook!

Date of experience: November 9, 2021
New York
1 review
0 helpful votes
Follow Janet U.
Unfollow Janet U.
Share Review
Report Review

Great
November 9, 2021

Easy to order.

Excited! I had been looking for this color and style for. Long time! Anxious to receive it before Christmas or Thanksgiving!

Date of experience: November 9, 2021
Texas
2 reviews
0 helpful votes
Follow Cindy Z.
Unfollow Cindy Z.
Share Review
Report Review

Shipping
December 9, 2021

After paying $6.00 for expedited shipping I got a notice that shipping may be delayed. I wouldn't have paid extra if I knew this before ordering. If I don't get my package in 2 days I would like my $6.00 refunded

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2021
Mississippi
1 review
0 helpful votes
Follow Felecia C.
Unfollow Felecia C.
Share Review
Report Review

After my whole experience.*************************

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2021
Rhode Island
1 review
1 helpful vote
Follow Laura M.
Unfollow Laura M.
Share Review
Report Review

I can't speak to a person regarding my order. I can't get any order confirmation or order number

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 8, 2021
California
1 review
0 helpful votes
Follow K G.
Unfollow K G.
Share Review
Report Review

Great rugs
November 8, 2021

Very stylish and adorable. With lots of styles and colors to choose.

Date of experience: November 8, 2021
Florida
1 review
0 helpful votes
Follow Karen E.
Unfollow Karen E.
Share Review
Report Review

Rug purchase
November 8, 2021

Good easy to navigate order process
Self explanatory

Date of experience: November 8, 2021
Pennsylvania
1 review
0 helpful votes
Follow Mildred L.
Unfollow Mildred L.
Share Review
Report Review

Great choice
November 8, 2021

Wonderful experience from the time I logged on. Looking for something after putting down new floors in the entire upstairs. Great choices of everything to pick from.
Multiple sizes, wonderful colors and huge selections. Very easy to find anything you wanted by size, color, rug description, etc. Taking advantage of the sale was even better. Will place additional order later.

Date of experience: November 8, 2021
New York
2 reviews
0 helpful votes
Follow John D.
Unfollow John D.
Share Review
Report Review

Washable rug runner
November 8, 2021

Very pleased with your selections of the washable rugs. I thank you for the holiday discount. I will see how this works out. I like the idea of washable rugs. Dies one need a slip proof rugunder the rug?

Date of experience: November 8, 2021
New Jersey
1 review
0 helpful votes
Follow Kevin W.
Unfollow Kevin W.
Share Review
Report Review

Easier shooping on site
November 8, 2021

Generally good but I was looking to get an area rug and a runner rug that were the same color. It was a little difficult as I went to checkout and it did not have the exact description of the rugs I kept going back and forth from one photo to the other. It might be a good idea to link area rugs and runner rugs.

But generally I found the website easy to look around on.

Date of experience: November 7, 2021
Virginia
2 reviews
0 helpful votes
Follow Jill S.
Unfollow Jill S.
Share Review
Report Review

Twice shopping at rugs.com and always a great experience

Date of experience: November 7, 2021
Oregon
1 review
0 helpful votes
Follow Kathy X.
Unfollow Kathy X.
Share Review
Report Review

Angelica rugs - gray
November 8, 2021

Site was easy to navigate. Had all the pertinent information I was looking for. I do wish it had given an estimated shipping date at the confirmation page, however, I realize it would merely be a wild guess.

Date of experience: November 7, 2021
Arizona
1 review
0 helpful votes
Follow John W.
Unfollow John W.
Share Review
Report Review

Rugs
November 8, 2021

Very easy website to get around in. Prices are competitive.

Date of experience: November 7, 2021
Kentucky
1 review
0 helpful votes
Follow Lucinda L.
Unfollow Lucinda L.
Share Review
Report Review

Great prices on merchandise
November 8, 2021

I liked that I found what I was looking for and the price was excellent cant wait for my purchase to be delivered

Date of experience: November 7, 2021
New York
1 review
0 helpful votes
Follow Linda D.
Unfollow Linda D.
Share Review
Report Review

New customer
November 7, 2021

Very good selections of rugs to choose from, and pricing was fabulous.

Date of experience: November 7, 2021
Michigan
1 review
0 helpful votes
Follow Alison S.
Unfollow Alison S.
Share Review
Report Review

So far, so good!
November 7, 2021

Ordering an area rug for my daughter was very easy. I also love that the company plants one tree for each purchase! I hope the rug is as awesome as the ordering process.

Date of experience: November 7, 2021
Nevada
1 review
0 helpful votes
Follow Bonnie Z.
Unfollow Bonnie Z.
Share Review
Report Review

Easy service
November 7, 2021

Very easy and fast to order. I appreciate the free shipping.

Date of experience: November 7, 2021
Colorado
1 review
0 helpful votes
Follow Dwayne W.
Unfollow Dwayne W.
Share Review
Report Review

Dwayne
November 7, 2021

Fast and easy ordering. Cant wait for our rug to get here.we have hard wood floors and have a grandson starting to crawling

Date of experience: November 7, 2021
Utah
1 review
0 helpful votes
Follow Caleb R.
Unfollow Caleb R.
Share Review
Report Review

Great Selection
November 7, 2021

I was looking for something fun and fresh. I found what I was looking for in a couple minutes at a price that I thought was very reasonable.

Date of experience: November 7, 2021
Oklahoma
1 review
0 helpful votes
Follow Michelle E.
Unfollow Michelle E.
Share Review
Report Review

Love to shop on your site
November 7, 2021

Easy to shop and easy to order. Can't wait for my new rugs.

Date of experience: November 7, 2021