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Rugs.com

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Rugs.com Reviews Summary

Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.

service
165
value
189
shipping
186
quality
160
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
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Fast and Easy
November 7, 2021

I scrolled through, found the one I liked, so easy at checkout! The best experience I've ever had with online ordering! Oh! One more thing; the price was sooo reasonable I will definitely return to purchase more rugs for my home

Date of experience: November 6, 2021
California
1 review
0 helpful votes
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Love being able to see in room
November 7, 2021

Selection was great. Unfortunately I wasn't able to find any reviews. I will update when I receive rug.

Date of experience: November 6, 2021
California
1 review
0 helpful votes
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Rating
December 7, 2021

Could have been better editing order. Cannot give an honest review until I receive my merchandise.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 6, 2021
Washington
1 review
0 helpful votes
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I was able to converse with them about my choice and they gave me some great information - very helpful and I was very pleased.

Date of experience: November 6, 2021
Illinois
1 review
0 helpful votes
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Happy!
November 6, 2021

Needed a washable rug for my granddaughter, perfect and great price. Now just waiting to see in person.

Date of experience: November 6, 2021
Montana
1 review
0 helpful votes
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Finally comfort for the Puppy
November 6, 2021

Have been looking for a runner to put in front of my couch as padding for our dog. Looked in several places, & this site had the best selections & prices. Purchasing was easy. The reviews were very helpful. Anxious to receive our rug.

Date of experience: November 6, 2021
California
1 review
0 helpful votes
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Easy no stress purchase
November 6, 2021

Beautiful products, great prices, easy to purchase. Thank you

Date of experience: November 6, 2021
Texas
1 review
1 helpful vote
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Easy but….
December 6, 2021

There was a BIG problem! I ordered this rug last night, and went to show it to my daughter this morning, imagine my surprise to find the rug had become another rug overnight! Not the rug I ordered. Hopefully your confirmation email will show the correct rug this time. Thank you, P Johnson

Date of experience: November 6, 2021
Louisiana
1 review
0 helpful votes
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Great shopping experience online
November 6, 2021

We loved the choice of rugs, the different filters, and we loved the fact that we could see what our selected rug would look like in our own room. That is a great feature! The price is great. It is very easy to navigate this site.

Date of experience: November 6, 2021
Texas
1 review
0 helpful votes
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Best Rugs Around
November 6, 2021

Is always a great selection. I have bought most of my rugs for my new home here. Colors are always spot on.

Date of experience: November 6, 2021
Nevada
2 reviews
0 helpful votes
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Rug fo my dining room
November 6, 2021

Nice rugs. Easy buying process, free shipping. I hope it will be delivered quick.

Date of experience: November 5, 2021
Minnesota
1 review
0 helpful votes
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Rug Shopping
December 6, 2021

Site was extremely slow and kept freezing up. It took me almost 15 minutes to check out and to pay for my order. Not a good experience!

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 5, 2021
Florida
1 review
0 helpful votes
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Easy to use site and to make purchase. Awaiting the shipment to nake my final assessment and hope service is ligitimate.

Date of experience: November 5, 2021
Ohio
1 review
0 helpful votes
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Finding 60's style shag rug
November 6, 2021

I looked at many sites before discovering this one. It was easy to navigate & I found what I wanted almost immediately.

Date of experience: November 5, 2021
New York
1 review
0 helpful votes
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EASY
November 6, 2021

Rug.com has so many rugs to choose from. Prices are so reasonable. Many different sizes to choose from.

Date of experience: November 5, 2021
Kentucky
1 review
0 helpful votes
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New Rug
November 5, 2021

Excellent images and descriptions to chose the most appropriate product.

Date of experience: November 5, 2021
Iowa
1 review
0 helpful votes
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Easy and affordable
November 5, 2021

A friend recommended this sight to purchase rugs. I felt you had great prices and a lot of options.

Date of experience: November 5, 2021
North Carolina
1 review
0 helpful votes
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Rug
November 5, 2021

Very easy to order. Hope product is as shown and colors are the same.

Date of experience: November 5, 2021
District of Columbia
1 review
0 helpful votes
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Great tugs, even better prices
November 5, 2021

Enjoyed shopping today, didn't intend to purchase as yet, but the unbearable combination of great prices and gorgeous rugs ruled the day. Can't wait for delivery and to see the change in my livingroom.

Date of experience: November 5, 2021
Indiana
1 review
0 helpful votes
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Ordering was easy and I loved being able to view how it would look on my kitchen. Hood I like the rest of this process.

Date of experience: November 5, 2021