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Rugs.com has a rating of 4.8 stars from 6,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and good quality. Rugs.com ranks 1st among Carpets sites.
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I scrolled through, found the one I liked, so easy at checkout! The best experience I've ever had with online ordering! Oh! One more thing; the price was sooo reasonable I will definitely return to purchase more rugs for my home
Selection was great. Unfortunately I wasn't able to find any reviews. I will update when I receive rug.
Could have been better editing order. Cannot give an honest review until I receive my merchandise.
I was able to converse with them about my choice and they gave me some great information - very helpful and I was very pleased.
Needed a washable rug for my granddaughter, perfect and great price. Now just waiting to see in person.
Have been looking for a runner to put in front of my couch as padding for our dog. Looked in several places, & this site had the best selections & prices. Purchasing was easy. The reviews were very helpful. Anxious to receive our rug.
Beautiful products, great prices, easy to purchase. Thank you
There was a BIG problem! I ordered this rug last night, and went to show it to my daughter this morning, imagine my surprise to find the rug had become another rug overnight! Not the rug I ordered. Hopefully your confirmation email will show the correct rug this time. Thank you, P Johnson
We loved the choice of rugs, the different filters, and we loved the fact that we could see what our selected rug would look like in our own room. That is a great feature! The price is great. It is very easy to navigate this site.
Is always a great selection. I have bought most of my rugs for my new home here. Colors are always spot on.
Nice rugs. Easy buying process, free shipping. I hope it will be delivered quick.
Site was extremely slow and kept freezing up. It took me almost 15 minutes to check out and to pay for my order. Not a good experience!
Easy to use site and to make purchase. Awaiting the shipment to nake my final assessment and hope service is ligitimate.
I looked at many sites before discovering this one. It was easy to navigate & I found what I wanted almost immediately.
Rug.com has so many rugs to choose from. Prices are so reasonable. Many different sizes to choose from.
A friend recommended this sight to purchase rugs. I felt you had great prices and a lot of options.
Enjoyed shopping today, didn't intend to purchase as yet, but the unbearable combination of great prices and gorgeous rugs ruled the day. Can't wait for delivery and to see the change in my livingroom.
Ordering was easy and I loved being able to view how it would look on my kitchen. Hood I like the rest of this process.
Answer: Impossible to return! They don't provide a return lable you have to call. I called twice staying on hold 20min and again for over 40 min before I hung up. Tried email twice, still here with no response after 3 weeks! Stay away from them!
Answer: eSaleRugs.com sells the rugs that I purchased from Rugs.com for much less money and they were delivered even faster. I will not be doing business with Rugs.com anymore due to inability to contact customer service unless you hang on the phone on hold for more than an hour. Rugs.com has lost another loyal customer.
Answer: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: A: Please may I have your email used when you made the purchase or order ID I will locate your order.
Answer: Good morning Janet! Sorry for the delayed response. I apologize that you didn't receive your e-receipt. I am going to try sending again this morning. For your record, here is a link to track your package: https://www.fedex.com/fedextrack/?trknbr=280008651023&trkqual=12021~280008651023~FDEG It should arrive sometime today! Please reach out if you have any other questions!
Answer: Hello Mary! Our apologies for the delayed response (we don't get many inquiries on this platform). Typically the rug will lay flat within 1-2 weeks on it's own, however if you would like to hasten this process, we recommend the following these 4 steps: Step 1 Try back-rolling the carpet. To do so, unroll the carpet and then roll it again, this time rolling it in the opposite direction. Let the rolled carpet sit for a day or two and then unroll it again. Step 2 Place a piece of furniture or a stack of heavy books on the creases for a few days to flatten them out using weight. If the corners of the rug are curling, curl them backward, flatten them back out and place weights in just the corners of the rug. Step 3 If your rug still won't lie flat, apply some heat to it. Spread the rug over a clean concrete or asphalt slab such as your driveway on a sunny day. It's best to do this in the afternoon on a warm day, giving the surface time to absorb the sun's heat all morning. Usually, one or two hours in the sun is enough to release wrinkles and creases. If you don't have a large enough patch of sun, flip the rug over and use a hair dryer to heat up the creases of the rug and release them. Always hold the hair dryer 6 to 9 inches away from the rug and use a sweeping motion. It's possible to melt rug fibers, so use a low or medium heat setting and keep the hair dryer moving back and forth at all times. Step 4 Tape it down. Double-sided carpet tape is available in furniture and home improvement stores. Apply this tape to the back of your rug; then remove the paper covering the adhesive and smooth the rug over the floor. Press the tape down firmly, smoothing it as you go. Carpet tape works on hard floors and on existing wall-to-wall carpet, holding your rug in place to flatten existing creases and eliminate new ones. If you have any additional questions or concerns, please do not hesitate to contact us at 1-800-818-4097

