Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Rugs.com

Rugs.com

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Rugs.com?
grey stargrey stargrey stargrey stargrey star

Rugs.com Reviews Summary

Rugs.com has a rating of 4.7 stars from 6,622 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs.com most frequently mention customer service, great selection and free shipping. Rugs.com ranks 1st among Carpets sites.

service
166
value
191
shipping
188
quality
161
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jean L.
Unfollow Jean L.
Share Review
Report Review

WOW Beautiful Rug
November 12, 2021

I love my rug. Thank you for having such a wide range to select from and great afffordable prices. My rug is beautiful and so well made. Excellent customer service and quick delivery.

Date of experience: November 12, 2021
New Jersey
1 review
0 helpful votes
Follow Patricia T.
Unfollow Patricia T.
Share Review
Report Review

Lots of selection. The "see it in your room" feature was so helpful.

Date of experience: November 12, 2021
New Jersey
1 review
0 helpful votes
Follow Mary G.
Unfollow Mary G.
Share Review
Report Review

Beautiful rugs
November 12, 2021

Very easy to order. Never ordered from this company before. But it was very easy to chose a rug and order it online.

Date of experience: November 12, 2021
Indiana
1 review
0 helpful votes
Follow Jenevive M.
Unfollow Jenevive M.
Share Review
Report Review

Ordering went smoothly/simple
November 12, 2021

One i liked was shown right away. I had been looking for a while

Date of experience: November 12, 2021
Illinois
1 review
0 helpful votes
Follow Dru H.
Unfollow Dru H.
Share Review
Report Review

Easily navigated to my specifications
November 12, 2021

This is the first site that allows me to filter size, colour and material options! Love it

Date of experience: November 12, 2021
South Carolina
1 review
0 helpful votes
Follow Janet R.
Unfollow Janet R.
Share Review
Report Review

Perfect
November 12, 2021

Beautiful rugs to use anywhere in your home and very affordable

Date of experience: November 12, 2021
Missouri
1 review
0 helpful votes
Follow Cindi N.
Unfollow Cindi N.
Share Review
Report Review

Not same a shown
December 11, 2021

The rug came very fast but was not as it look online. Called and spoke to a customer service representative that was not very nice. The return/refund procedure has been endless emails.

Rugs.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 11, 2021
Florida
4 reviews
0 helpful votes
Follow Thomas J.
Unfollow Thomas J.
Share Review
Report Review

Fast covering
November 11, 2021

Excellent choices and easy to review and select. Dealings with Rug.com have always been good.

Date of experience: November 11, 2021
Pennsylvania
1 review
0 helpful votes
Follow Chris U.
Unfollow Chris U.
Share Review
Report Review

Very easy to place an order
November 11, 2021

It was very easy to place my order. The delivery is within 24 hours it says which I appreciate. And due to Veterans Day I was able to get free shipping, again appreciated.

Date of experience: November 11, 2021
California
1 review
0 helpful votes
Follow Krissy P.
Unfollow Krissy P.
Share Review
Report Review

Great deal!
November 11, 2021

Amazingly easy online experience with photoshop to see the rug! Will buy a rug here again!

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

Dinning room rugs
November 11, 2021

Fast and easy, it was simple to navigate thru the website and chatting on line was a pleasure!

Date of experience: November 11, 2021
Arkansas
2 reviews
0 helpful votes
Follow Louise V.
Unfollow Louise V.
Share Review
Report Review

Easy, all order should be like this
November 11, 2021

Great, looking forward to seeing merchandise, looked for months months for a rug

Date of experience: November 11, 2021
Pennsylvania
1 review
0 helpful votes
Follow Audrey T.
Unfollow Audrey T.
Share Review
Report Review

Shopping for rugs for new home
November 11, 2021

Easy shopping and easy purchasing on rugs.com. Highly recommend.

Date of experience: November 10, 2021
New Jersey
1 review
0 helpful votes
Follow Gail L.
Unfollow Gail L.
Share Review
Report Review

Great site
November 11, 2021

I was pleased with the selections and various sizes available. The sale prices are wonderful.

Date of experience: November 10, 2021
Pennsylvania
1 review
0 helpful votes
Follow Kristen H.
Unfollow Kristen H.
Share Review
Report Review

Awesome website
November 11, 2021

Needed an octagon or round rug and wasn't disappointed with the selection on rugs.com. Can't wait to get it in my space.
Website was easy to use and making a selection even easier.

Date of experience: November 10, 2021
New York
1 review
0 helpful votes
Follow Kathleen Z.
Unfollow Kathleen Z.
Share Review
Report Review

My experience
November 11, 2021

It was a breeze. Great rugs, great prices, easy checkout.

Date of experience: November 10, 2021
North Carolina
1 review
0 helpful votes
Follow Jewel U.
Unfollow Jewel U.
Share Review
Report Review

Very ice Rus size and colors 5/5 feet's right size

Date of experience: November 10, 2021
Nebraska
1 review
0 helpful votes
Follow christine K.
Unfollow christine K.
Share Review
Report Review

Super cute rug at a great price
November 10, 2021

Purchasing a rug on rugs.com was super easy. I can't wait to get it!

Date of experience: November 10, 2021
Washington
1 review
0 helpful votes
Follow Larry N.
Unfollow Larry N.
Share Review
Report Review

Round rug
November 10, 2021

A friend recommended rugs.com. This is an easy website to read

Date of experience: November 10, 2021
Florida
1 review
0 helpful votes
Follow Linda D.
Unfollow Linda D.
Share Review
Report Review

Easy, and Fun
November 10, 2021

I loved the fact, I could put a picture of the rug in my actual home.

Date of experience: November 10, 2021